MYOB Reviews

User Rating

3.8/5 (Based on 240 Ratings)

Rating Distribution

Excellent
50%
Very Good
18.8%
Average
8.8%
Poor
3.3%
Terrible
19.2%

User Sentiments

Live Chat Support, Helpful Customer Service, Easy to Use, Comprehensive Reporting

Software Bugs, Poor Bank Feed Integration, Inadequate Mobile App, Outdated User Interface

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Review Summary

Users appreciate the user-friendly interface, extensive features, and ease of use for various business functions, including accounting, invoicing, inventory management, and payroll. MYOB's customer support is praised for its responsiveness and helpfulness. Some users have reported occasional glitches and technical issues, as well as concerns about pricing transparency and the need for additional training resources. Overall, MYOB is considered a reliable and comprehensive solution for small business management, offering a wide range of features and generally positive user experiences.

Pros

Intuitive interface simplifies accounting tasks for small businesses and entrepreneurs.
Streamlined features for invoicing, inventory management, and tax compliance.
Mobile app enables users to access their financial data and perform tasks on the go.

Cons

Limited customer support options, particularly for troubleshooting complex issues.
Occasional software glitches and performance issues reported by some users.
Steep learning curve for users unfamiliar with accounting principles and software.

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Reviews

Pluse quest

November 25, 2024 Source: Trustpilot.com

As a new customer of MYOB

As a new customer of MYOB, I’ve been thoroughly impressed with how easy and intuitive the app is to use. The setup was seamless, and I was up and running in no time. I’m not an expert in accounting, but MYOB made it really simple to manage my business finances right from the start. Thanks to Shanika Jayawickrama she explained and clarified all my doubts with patience. Highly recommend her.

suzi garfield

August 27, 2024 Source: Trustpilot.com

MYOB Service

I was really dissatisfied with MYOBS service until I received a call from Lailanie Arnado asking me what problems I had and offered to call back and walk me through the problems. I spent some time on the phone with her and she rectified all the different items I had problems with. She was extremely supportive and I am thoroughly satisfied. Highly recommend her.

Mehri Agahi

July 23, 2024 Source: Trustpilot.com

I am thrilled with the service I…

I am thrilled with the service I received from Shanika.

Shanika was extremely helpful in resolving the issue I was facing with the MYOB data file.

Darren Wallis

July 19, 2024 Source: Trustpilot.com

Great Service Moving Files

Shanika Jayawickrama was great and helped me move files to on-line. Replied both emails and phone calls promptly.

M Charlton

June 7, 2024 Source: Trustpilot.com

extremely helprul

Shanika called today and was extremely helpful with a number of points I was trying to sort through.

Sherrie

May 28, 2024 Source: Trustpilot.com

I had the best experience talking with…

I had the best experience talking with Shanika today.
Very knowledgeable and able to solve my questions.

Christopher Jones

May 20, 2024 Source: Trustpilot.com

Simone was a terrific help re…

Simone was a terrific help re explanation of AccountRight and current package.
Knowledgeable, articulate and a good listener plus very patient with my questions.

Cheers Simone!

Chris Jones
InternetRepairs.com.au

Denisa Manikkam

April 30, 2024 Source: Trustpilot.com

The service offered great

The service offered great! Specially Shanika Jayawickrama was extremely helpful and took us through the set up and process patiently! We are very satisfied with the service received!

Ante

April 9, 2024 Source: Trustpilot.com

I received an excellent help from…

I received an excellent help from customer service. We booked a date and time that suits me and the agent has been very patient with me as I navigate the system.

Anonymous User

January 22, 2024 Source: G2.com

"Extremely intuitive program"

What do you like best about MYOB?

Very user friendly interface. Lots of help available online when needed.

What do you dislike about MYOB?

Every now and then the updates don't go through smoothly, but are usually fixed quickly.

What problems is MYOB solving and how is that benefiting you?

General business accounting.