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MURAL Reviews

User Rating

4.8/5 (Based on 1,474 Ratings)

Rating Distribution

  • Excellent

    81.7%
  • Very Good

    16.4%
  • Average

    1.5%
  • Poor

    0.3%
  • Terrible

    0.1%

User Sentiments

Ease of Use, Collaboration Features, Extensive Template Library, Effective Facilitator Tools

Occasional Performance Issues, Limited Export Functionality, Confusing User Roles & Permissions, Lack of Advanced Diagramming Features

Do You Use MURAL?

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Review Summary

Reviewers generally praise Mural's user-friendly interface, collaborative features, and extensive template library. They find it easy to use, even for those new to digital whiteboarding. The real-time collaboration capabilities are also highly valued, allowing multiple users to work on the same canvas simultaneously and fostering productive brainstorming sessions. Additionally, the vast array of templates helps users quickly create visually appealing and organized boards for various purposes. However, some reviewers have mentioned occasional syncing issues and limited integration options, suggesting room for improvement in these areas.

Pros

  • Userfriendly interface with draganddrop functionality, making collaboration effortless.
  • Realtime collaboration enables seamless idea sharing and brainstorming sessions among team members.
  • Integrates with popular productivity tools, streamlining workflows and enhancing productivity.

Cons

  • Limited customization options, restricting the ability to tailor the platform's appearance and functionality to specific needs.
  • Occasional technical glitches and bugs, leading to disruptions during collaboration sessions.
  • May require a learning curve for new users, potentially hindering the onboarding process and adoption.

AI-Generated from the text of User Reviews

Reviews
AG

Abril G

February 17, 2024 Source: G2.com
"Mural review"
What do you like best about Mural?

I like Mural. The mural is my tool to analyze my research. And now with the Figma functionality that you just added I feel that I can do everything with less effort and faster

What do you dislike about Mural?

Sometimes when I'm moving with my mouse the post it or elements, there's like an error or something that doesn't let me continue working and I need to refresh the page. This is happening to me when I spend to many hours there.

What problems is Mural solving and how is that benefiting you?

Is my tool for analyzing data. I can use it to create affinity mappings, user personas, user journeys. I love this tool. Is essential for my job. And I can collaborate with other people.

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MP

Maganti P

October 23, 2023 Source: G2.com
"A mural is the best possible tool for collaboration."
What do you like best about Mural?

For instance, collaborating with my team members in real-time is relatively easy via Mural. We use the diagrams while in our sprints and the different templates are helpful in ensuring that we do not take much time in creating them. It has improved on the virtual whiteboard format of brainstorming session. In addition, the feature of sharing our work with stakeholders is one that I really value. In general, Mural is such that one stop shop for all our planning and visualization purposes.

What do you dislike about Mural?

Though I hate to admit it, Mural’s subscription prices may be a bit high. That makes it difficult for consultants or the people that would wish to have a momentary alternative rather than a long-term commitment.

What problems is Mural solving and how is that benefiting you?

Mural makes our brainstorming and planning phases less chaotic. Our thoughts and diagrams are put together thereby saving lots of time for us. This keeps our team in alignment and productive for the duration of the sprint.

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NN

Nagendra N

October 18, 2023 Source: G2.com
"Best visual collaboration tool -hands down"
What do you like best about Mural?

Brings together a group of people like never before. Be it ideate, brainstorm or design -all of these are so much more easier now for distributed teams. Why didn't someone think of this before!?

What do you dislike about Mural?

Dislike is a strong word - can't say that there is anything I dislike about it - but can certainly suggest small improvements that make life easier. For instance - it would be great to be able to copy an area from one mural to another

What problems is Mural solving and how is that benefiting you?

I often have to bring diverse team members or participants together in an ideation or design workshop (sometimes in a classroom environment too) and before Mural, these tended to be low energy and hardly productive. But since I started using Mural - these workshops or classes have been so much more fun and the participants bring a lot of energy.

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AU

Anonymous User

October 5, 2023 Source: G2.com
"A WAAAAY better version of Microsoft Whiteboard"
What do you like best about Mural?

Mural is wonderful. It makes tasks such as journeymapping, user interviews, and value-stream mapping much easier.

I has experience in Microsoft Whiteboard first, and Mural blows them out of the water. Mural is easy to use, aesthetically pleasing, and genuinely fun to work with.

What do you dislike about Mural?

Not always easy to show new users how to work it. That comes with experience. It also is not very easy to integrate with Microsoft.

What problems is Mural solving and how is that benefiting you?

Mural is solving collaborative whiteboards, journeymapping, and collaboration for me. Its benefitting me because I no longer need to go to Google to get templates for these sorts of tasks!

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FG

Fernando G

September 13, 2023 Source: G2.com
"A fantastic tool for creating and sharing ideas"
What do you like best about Mural?

The possibility to collaborate in a visual manner.

What do you dislike about Mural?

I would reinforce the integration with other collaboration tools.

What problems is Mural solving and how is that benefiting you?

The collaboration with students to solve business cases.

Read more
JB

Jorge B

September 6, 2023 Source: G2.com
"Mural is a very easy to use and work collaboratively with peers"
What do you like best about Mural?

Intuitive and easy to use. There are pre-built templates you can use immediately. It is straightforward to start from scratch or reuse what is already there

What do you dislike about Mural?

There is a need for more graphic tools to construct presentations. It is not easy to create shapes. You have to import them from the outside.

What problems is Mural solving and how is that benefiting you?

Mural is adding more integrations every day. There is a growing number of apps that you can connect to, like Zoom.

Read more
JK

James K

August 30, 2023 Source: G2.com
"Collaboration with Students and Faculty"
What do you like best about Mural?

Cloud-based with live updates. All the team members can access the cloud share, strong in file management.

What do you dislike about Mural?

Visual design, colour tone, and typography.

What problems is Mural solving and how is that benefiting you?

Projects workload, development, and progress can share with the team members, students, or clients.

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GK

Greg K

August 24, 2023 Source: G2.com
"Diagramming? Facilitating conversations? Doing training? Mural has you covered"
What do you like best about Mural?

Mural is the tool I use that makes my coworkers think I'm better at sensemaking than I really am. Fast, easy, expressive, Mural is great.

What do you dislike about Mural?

Literally nothing? Mural has all the features I want and more. And the price is reasonable.

What problems is Mural solving and how is that benefiting you?

Mural solves several problems for me:

1. I make a lot of diagrams (flowcharts, service journies, roadmaps, process flows) and Mural makes it easy to build all of these things with a consistent look.

2. I regularly facilitate retrospectives or user research sessions and Mural's intuitive tools for stickies and voting and timers all help make the process fun and easy.

3. I do trainings, workshops, and presentations and find that Mural's facilitator tools let me draw people to the same part of the page, have them work on things together, learn things, and build work products together.

4. When I'm doing "mesearch" or diagramming to help me research ideas for myself I often grab screenshots and organize them in a Mural.

It helps me do a better job of a lot of things I used to do without Mural and does it well with remote participants. That office sticky-on-the-wall exercise to gather ideas and do "dot voting" on them is now way faster and easier in a Mural. Whether I'm collaborating or working alone, Mural is super helpful!

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AU

Anonymous User

August 17, 2023 Source: G2.com
"Love Mural's agility for workshops"
What do you like best about Mural?

Work organization for workshops and teamwork. I have initiated classes and seminars with Mural's templates allowing me to have great kickoffs for any class. It has also allowed me to introduce collaborative techniques for concept building or whenever I want to make my students reflect on processes. Teamwork will enable me to give an instruction or publish it as a guideline, and they can work together.

I have designed social processes by placing images that use design thinking.

What do you dislike about Mural?

It was not clear to me if the payment was in dollars or any other currency.

When I log in after a while, my education account sets all over.

Recommendations to others considering Mural:

The starting of mural was hard, and sometimes it takes me time to find things. It is not as intuitive sometimes.

What problems is Mural solving and how is that benefiting you?

It helps me to provide and land knowledge to my students. They work collaboratively during the online session or offline when tasks are provided as guides.

In contrast to other platforms, such as Jamboard or Conceptnote, it allows a more versatile way of working as a team. You can have pre-designs or use design thinking for social or knowledge processes.

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EW

Eric W

August 16, 2023 Source: G2.com
"Important tool for WFH / remote working, esp during lockdown"
What do you like best about Mural?

Personally I like to have a whiteboard when discussing concepts, workflows, customer journey, high level system integrations, etc. With the pandemic and lockdowns, I was deprived of that until Mural. Now meetings & discussions are smoother, people are aligned and we can save time and avoid repeating ourselves again and again.

What do you dislike about Mural?

Starter plan only has 1 workspace, but it's OK since this is the product / plan offering.

What problems is Mural solving and how is that benefiting you?

Mainly on visuals for meetings and discussions.

But also time keeping.

Brainstorming and also Design thinking.

Templates help as well. and get people engaged to participate. like the spring retro for example.

Read more

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