MultiSafepay Reviews

User Rating

4.2/5 (Based on 256 Ratings)

Rating Distribution

Excellent
73.4%
Very Good
7.4%
Average
0.8%
Poor
1.6%
Terrible
16.8%

User Sentiments

Excellent Customer Support, Extensive Payment Integrations, User Friendly Interface, Reliable Platform

Sudden Account Termination, Unclear Communication, Inadequate Chargeback Protection, Delayed Payment Processing

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Review Summary

MultiSafePay generally receives positive feedback from its users, earning an average rating of 4.1 out of 5 on Trustpilot and 4.5 out of 5 on Capterra. Users appreciate its user-friendly interface, extensive payment options, and reliable customer support. MultiSafePay is also praised for its fraud prevention measures, quick onboarding process, and competitive pricing. However, some users have reported occasional technical glitches and slow processing times during peak hours. Overall, MultiSafePay is considered a trustworthy and efficient payment gateway for businesses of all sizes.

Pros

Easy to use interface: MultiSafePay offers a userfriendly interface that makes it easy for businesses to set up and manage their payment processing.
Wide range of payment options: MultiSafePay supports a wide range of payment options, including credit cards, debit cards, PayPal, and bank transfers.
Competitive fees: MultiSafePay's fees are competitive with other payment processors, making it a costeffective option for businesses.

Cons

Limited customer support: MultiSafePay's customer support is limited, with some users reporting slow response times and difficulty getting their issues resolved.
Occasional technical issues: MultiSafePay has experienced occasional technical issues, such as outages and payment processing errors.
Limited reporting capabilities: MultiSafePay's reporting capabilities are limited, with some users reporting difficulty getting the data they need to make informed business decisions.

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Reviews

Sigway Liu

November 15, 2024 Source: Trustpilot.com

as a developer

as a developer, I've to say they are the most developer-friendly company I've experienced. Docs very clear, customer support friendly.

Max Hoffmann

September 19, 2024 Source: Trustpilot.com

Good service

Good service, fast. Platform is working nice and customer friendly.

Elias van der Camp

September 2, 2024 Source: Trustpilot.com

100% recommend Multisafepay

I 100% recommend Multisafepay, boarding was easy, Jesse has taken us softly through all the steps, communication was excellent. The payment solutions provided are broad and easy to us for the merchant as well as the final customer. I have been with several payment gateways providers and Multisafepay is from far the best.

Thomas P

August 28, 2022 Source: Trustpilot.com

Excellent service - Highly recommended!

If you are looking for a Payment System Provider that can back you up, you can stop searching! As an agency owner, I have been in contact with most of the providers of the market. Yes MultiSafepay has excellent technical skills and competitive offers. But what makes them unique is that they really care about their clients, and they work hard to meet their needs.

Tiep Bui

June 10, 2021 Source: Trustpilot.com

What an excellent gateway!

What an excellent gateway with a lot of payment methods. Especially, the Support Team from MultiSafepay is very enthusiastic and professional.

We are specializing in developing e-commerce mobile applications for web-stores running on e-commerce platforms such as Magento, LightSpeed, BigCommerce, Prestashop... Certainly, from now MultiSafepay will be one of the first payment gateways that we recommend when consulting and advising our merchants.

Mike

May 21, 2021 Source: Trustpilot.com

Goede en snelle service MSP developer team

Wij zijn heel erg tevreden over de service van het MSP developer team.Er was een probleem met onze test bestellingen, MSP heeft dit netjes voor ons uitgezocht en is met een oplossing gekomen.Het contact met het MSP developer team was fijn en we kregen elke keer een zeer snelle terugkoppeling.

MU

April 28, 2021 Source: Trustpilot.com

Wij maken al jaren gebruik van MSP en…

Wij maken al jaren gebruik van MSP en zijn erg tevreden met de functionaliteiten en de dienstverlening die zij bieden (en niet onbelangrijk; de scherpe tarieven). Zowel de financiële als de technische afdelingen reageren altijd snel op berichten. MSP blijft ook goed doorontwikkelen met het aanbieden van nieuwe betaalmethodes en updates voor hun shop-modules.

Penworld

March 16, 2021 Source: Trustpilot.com

Reeds jaren erg tevreden!

Reeds enkele jaren erg tevreden over Multisafepay. Ruim aanbod aan betaalmethodes zonder verschillende contracteren te moeten afsluiten, en handige Magento module. Bij eventuele vragen krijg je zelf 's avonds en in het weekend onmiddellijk antwoord. De ideale partner voor onze website Penworld.be

Wim van Dooren

March 7, 2021 Source: Trustpilot.com

Webshop vernieuwd en aangepast

Recent hebben wij onze webshop vernieuwd en betalen via Multisafepay toegevoegd. Het heeft ons meerdere nieuwe klanten opgeleverd. Tot nog toe verloopt alles tot tevredenheid.

Martine

February 25, 2021 Source: Trustpilot.com

Wat een negatieve reacties allemaal…

Wat een negatieve reacties allemaal hier. Maak al jaren, denk vanaf het allereerste begin, gebruik van hun diensten.Bij problemen zijn ze altijd heel goed bereikbaar en worden deze altijd tot volle tevredenheid opgelost.Wilde dit toch even schrijven.