Browse Software
List Your Product
Loading...
MSG91 Reviews

User Rating

4.4/5 (Based on 94 Ratings)

Rating Distribution

  • Excellent

    63.8%
  • Very Good

    25.5%
  • Average

    1.1%
  • Poor

    1.1%
  • Terrible

    8.5%

User Sentiments

Easy API Integration, Reliable SMS Delivery, Responsive Customer Support, Competitive Pricing

Unreliable Dashboard, Complicated WhatsApp Business API, Inconsistent API Performance, Poor International Delivery

Do You Use MSG91?

Write a Review

Review Summary

Based on reviews from various platforms, users generally appreciate MSG91's reliable messaging services. They highlight its user-friendly interface, efficient bulk SMS delivery, and responsive customer support. However, some users have encountered occasional technical issues like delayed messages or connectivity problems. Additionally, a few reviewers have suggested that pricing could be more competitive. Overall, MSG91 is considered a trustworthy and efficient SMS solution with room for improvement in certain areas.

Pros

  • Userfriendly interface and easytounderstand platform.
  • Reliable and secure platform with minimal downtime.
  • Offers a wide range of features and functionalities.
  • Affordable pricing plans and value for money.

Cons

  • Limited customization options for advanced users.
  • Occasional technical glitches and bugs reported by users.
  • Customer support responsiveness could be improved.
  • Lacks advanced reporting and analytics capabilities.

AI-Generated from the text of User Reviews

Reviews
AR

Aman R

September 2, 2022 Source: G2.com
"Very Supportive"
What do you like best about MSG91?

I am very much happy with the way you and your team supported me to get this done, and also understanding my suggestion of adding an option for the Shipping mobile Address to the phone number. Rest, I am very much happy with how patiently you heard me and understood my issues, Guided me through every step. Kudos to Arushi and MSG 91 team.

What do you dislike about MSG91?

I did not find anyting to dislike, i am very much impressed with the service.

What problems is MSG91 solving and how is that benefiting you?

Integrating with our store, all basics to advances, creating campaigns, flow, everything you need to know.

Read more
NA

Nikhil A

May 18, 2022 Source: G2.com
"Best service for Startups"
What do you like best about MSG91?

Client and technical support from team is awesome.

What do you dislike about MSG91?

Nothing as such as we're using for more than 2 years without any issue.

What problems is MSG91 solving and how is that benefiting you?

We've been using MSG91 for our startup Sportsthat for more than 2 years now. Our app mobile registrations and e-commerce transactional SMS are using MSG91 services.

Read more
DS

David S

April 18, 2022 Source: G2.com
"Good Job."
What do you like best about MSG91?

Like the services. Neeraj from the team has been a great help. Thank You so much

What do you dislike about MSG91?

Liked everything. Nothing that we disliked.

What problems is MSG91 solving and how is that benefiting you?

SMS services

Read more
MS

Meenakshi S

December 28, 2021 Source: G2.com
"Made messaging very easy. Great support!"
What do you like best about MSG91?

Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.

What do you dislike about MSG91?

Reports have to be downloaded from time to time. With so much to keep a track of, having historical reports would really be a plus.

Recommendations to others considering MSG91:

It was recommended to us by someone! Now I recommend it to people who are looking for a simple and effective solution. All your messaging needs can be taken care of here.

What problems is MSG91 solving and how is that benefiting you?

We wanted a simple solution for SMS marketing. MSG91's service is very reliable. No issues with delivery or support. All the productivity tools like saved templates, send later etc are available to make work easier.

Read more
AU

Anonymous User

December 28, 2021 Source: G2.com
"Great support. Reliable service"
What do you like best about MSG91?

Quick support from msg91 team. Service is reliable.

What do you dislike about MSG91?

More tutorials (especially video) could help for non technical folks

What problems is MSG91 solving and how is that benefiting you?

SMS updates, email updates and OTP services are very helpful for our product. All possible directly by one service

Read more
AD

Abhishek Deshpande

December 26, 2021 Source: Trustpilot.com
Easy to implement API
Easy to implement API, Supportive Account manager
Read more
MA

Mohammad A

September 29, 2021 Source: G2.com
"MSG91 is best because it is hassle free.And also that the support team is a very quick to reply ."
What do you like best about MSG91?

The dashboard of the site is easy to use.

What do you dislike about MSG91?

I did not find anything difficult to use.

What problems is MSG91 solving and how is that benefiting you?

Reaching out to our customers through OTP sms.

Read more
AC

Arvind C

August 27, 2021 Source: G2.com
"Good support, best fit for Startups"
What do you like best about MSG91?

easy to integrate.

Good delevery

The support team is available immediately

What do you dislike about MSG91?

had a good experience in the last 2 years of usage

Recommendations to others considering MSG91:

supportive team, good delivery of SMS

What problems is MSG91 solving and how is that benefiting you?

OTP and Transactional messages

Read more
Sc

SoftProgrammer c

August 20, 2021 Source: G2.com
"Good business service providing excellent values"
What do you like best about MSG91?

They have excellent API's which are easy & quick to deploy.

The response times & feedback system grantees the quality of services they provide.

To add more they even provide free credits to test their services and as i said customer support is very helpful & responsive

What do you dislike about MSG91?

To be honest , we haven't found anything as such which we can say we *disliked* about msg91.

Recommendations to others considering MSG91:

I recommend MS91 without reservation , i personally found services very easy to integrate and useful to our system , Technical support is also responsive.

What problems is MSG91 solving and how is that benefiting you?

We have been mainly using the Programmable transactional SMS & OTP for 2 of our ongoing platforms. it makes us easier to provide links to customers through sms & OTP services are used in our login systems to verify Phone numbers , we are also working to get programmable whatsapp messaging service ready.

Read more
AU

Anonymous User

August 14, 2021 Source: G2.com
"Support is pretty nice but dashboard is not proper reliable"
What do you like best about MSG91?

Support is fast and very useful for every issue and problem. Support team is very helpful to every problem and they response immediately and properly.

What do you dislike about MSG91?

Dashboard is not proper reliable and it's not real time and some functionality is misbehave and some part is missing in developer documentation.

What problems is MSG91 solving and how is that benefiting you?

To simple system for login/signup for portal.

Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed