MRI Angus Reviews

It is straight-forward, easy to use, and gets to the point!

When you add notes to a specific ticket that has already been closed, the receiver is apparently not notified. It would be extremely helpful if they added a function where you could go to a request and re-open it and then add notes for the receiver. I have found that I have had to go back and open new requests when it could have just been added to the original request.

Cons: You cannot re-open a request. Pros: Easy way to request help and manage facilities.

The building can be up to date on everything going on. Easy communication.

Nothing, it does exactly what it is meant to do!

It is a great tool for large commercial and corporate buildings.

It is easier to communicate with the building on problems that need to be fixed, as well as notifying of tenant guests.

The reports are concise and easy to read and it is user friendly

So far I am completely satisfied with Angus.

Very easy to learn and easy to use. Has a lot of features.

Angus let’s me keep in touch with tenants and vendors.

The tenant work orders. You will never overlook a request.

I wish when a tenant cert. is expired that it would send me an email.

Great way to never forget about a tenant request. You can always review past tenant requests as well, so you can always use it for reference if a question comes up months later.

Able to track tenant certificates/tenant work orders.

Angus makes for easy communication with team members, vendors and tenants. The work order system makes tasks easy to assign, track and manage. It is also easy to send out quick memos to tenants. The program is intuitive the billing and support teams are consistent and easy to work with.

It is extremely complicated and difficult to set up building preventative maintenance schedules, party because the module wants you enter every device and piece of equipment in your building. I also wish the email feature was better and allowed you to cc different people.

Angus has helped us organize and manage the multitude of tenant work orders and memos that come with property management. Using Angus we are able to respond quickly to our tenants' needs and increase the efficiency and value of our service.

Mobile app makes it easy to track work orders on the go.

Technical errors are always solved quickly and explained to clients.

I wish work orders scheduled for later in the day didn't show up in the "work" feed until dispatch. It gets crowded and can be confusing.

Our tenants would appreciate a mobile app for tenant use.

Helps track response times and team efficiency. The ability to schedule recurring work orders is very helpful as well - one less thing to remember.

I mostly liked the ease of setting up tenants and the building in general.

The setting up and dispatching of the PM's

This is an outstanding easy to use software. The Angus Anywhere staff was excellent support.

Tenant relations and the ease of tenant submitting TR's which get done a lot faster then having to receive email our admin assistant having to write up a service ticket and then getting it to me.

User friendly, easy to maneuver through.

None that I can think of...good experience, overall.

Ensuring that our tenants are our top priority and keeping them happy.

Angus Anywhere gives me the best way to connect with the tenants in my building. I can easily address any concerns that they have quickly and efficiently.

I wish I had a view that allowed me to organize tasks that need to be completed based on specific categories (being able to categorize preventive maintenance tasks into further categories)

Problems that I solve include general everyday tasks, tenant requests, and proactive maintenance.

This software makes the process of receiving, delegating and completing work orders from tenants very smooth and easy. It allows our engineers and day porters, who are always spread around the building, to receive work orders on their mobile phones. The ability to charge tenants through the software is also a good feature. Finally, it is very easy for tenants to make reservations for shared amenities such as conference rooms.

I don't like the message portal in Angus. It can get confusing when tenants submit a work order, it doesn't get assigned to anyone right away, and then they write a separate message connected to the work order that is not assigned to anyone, so it can get missed. But other than that, the platform is pretty seamless and intuitive.

Intuitive and easy. You cannot close work orders out on the mobile app, which is annoying, but just have a desktop version available for completing this final piece of work orders.

This product allows the entire property management team, engineers, day porters, and tenants to all be connected on one platform. There is no longer the risk of inconsistent communication regarding tenants needs with work orders and our team. Requests get completed faster and much more efficiently than before.