Movidesk Reviews

.I find the design very user-friendly and intuitive, even new users take a short time to quickly learn to use movidesk

sometimes there is slowness when putting notes in tickets where there were several notes, and sometimes when I was creating a ticket, an error occurred and I lost everything I had done, I don't know why that happens

before we had no way to organize our tasks, today all stages of the development and creation process are done through movidesk

Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software.

The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.

Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk.

Another point is the reports, which although I have recently seen improvements, I miss some reports to monitor the actions of agents, focused on management.

It has good features focused on customer service. We were able to create a workflow that served both our CS team and our DEV team. We use the tool daily, it is a little slow, but most of the time the platform is operational.

Customer service is not the best. Chat support works, but often does not resolve needs quickly. The platform has several bugs, including several of which compromise its use, and movidesk customer service often takes no notice when we report these problems. The platform is not easy to use, usability is very limited and we have difficulty customizing certain phases of the process. It's not a very intuitive platform, especially when implementing a workflow, we had a lot of problems. Furthermore, in terms of integrations, the API provided by the platform is also not the best, routinely presenting problems.

Movidesk nos ajuda com a comunicação entre nosso clientes e nossa equipe de atendimento. Também criamos um fluxo de trabalho entre a equipe de atendimento e nossa equipe de desenvolvimento, para assim repassar as demandas dos clientes para nosso setor responsável pelo desenvolvimento.

It is very easy to use, easy to understand and operate, even easier to create survey and feedback forms. Best part is that it can be integrated easily with many third-party applications such as Pipedrive, Jira, Nectar CRM, and more.

Pricing plans are not very good, $99 per user per month is too high when we compare it with its alternatives like Freshdesk. Also in the free trial plan, there are many features that we cannot use and hence there is a doubt as in how those features perform.

Movidesk helps team members manage appointments using calendars, map incidents to work orders or assets, and develop templates to respond automatically to recurring questions. It allows administrators to automate processes, route tasks between employees and set viewing permissions for agents. The platform also offers integrations with third-party applications such as Pipedrive, Jira, Nectar CRM and more. One great tool for Managing ticket and customer queries.

All the ticket information in one page, its easy to track change in the ticket and updates from customer.

The system do not allow to create complex workflow.

All of my customers have a easy way to open tickets.

Provides agility in daily tasks and sharing information with the rest of the team

Support not responding well to requests and general system instability.

Control of internal tasks and possibility of communication with the client.