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Mouseflow Reviews

User Rating

4.7/5 (Based on 680 Ratings)

Rating Distribution

  • Excellent

    68.1%
  • Very Good

    29.3%
  • Average

    2.2%
  • Poor

    0.3%
  • Terrible

    0.1%

User Sentiments

Ease of Use, Insightful User Recordings, Helpful Heatmaps, Extensive Data & Analytics

Limited Recording Credits, Occasional Recording Errors, Occasional Inaccurate Data Capture, Limited Funnel Functionality

Do You Use Mouseflow?

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Review Summary

Mouseflow is a session replay and heat mapping software that enables businesses to analyze user behavior on their website or app. Reviewers praise its user-friendly interface, detailed analytics, and ability to identify areas for improvement. They also appreciate its integration with other tools and the ability to create custom reports. However, some users report occasional bugs and performance issues. Overall, Mouseflow is a powerful tool for businesses looking to optimize their digital products and enhance user experience.

Pros

  • Visualizing User Behavior: Mouseflow allows you to visualize user behavior with heatmaps, session recordings, and form analytics.
  • Identifying Pain Points: It helps identify pain points and areas of improvement on your website or app.

Cons

  • Steep Learning Curve: The platform may have a steep learning curve for some users, requiring time to fully understand its features.
  • Limited Integration Options: Mouseflow has limited integration options compared to some competing solutions.

AI-Generated from the text of User Reviews

Reviews
BR

Benjamin R

May 29, 2024 Source: G2.com
"Great value & a nicely rounded set of tools for small to medium size ecomm monitoring."
What do you like best about Mouseflow?

The value & the simplicity of the tool and reporting.

What do you dislike about Mouseflow?

It's a not great for large scale ecommerce, because the searchability of high-volume session data isn't sophisticated enough to find what we need.

What problems is Mouseflow solving and how is that benefiting you?

Seeing what the customer is doing on-site and pain points.

Read more
SP

Saiprasad P

May 23, 2024 Source: G2.com
"Excellent, no nonsense tool"
What do you like best about Mouseflow?

Simple , easy to use.

Reasonably priced, with flexible plans.

Installation is fast and easy.

Can add multiple websites.

Auto tagging is helpful.

Downloadable sessions.

What do you dislike about Mouseflow?

Advanced tagging features not available

Could use a higher recording limit

It's tricky to set it up to exclude certain pages.

What problems is Mouseflow solving and how is that benefiting you?

Recording user sessions to identify friction points and improve UX flow. Also, to alert in case of anomalies.

Read more
SJ

Stephen J

February 13, 2024 Source: G2.com
"The Best Deep Analytics Tool"
What do you like best about Mouseflow?

I love how much insight MouseFlow provides, how easy it is to use, and how fast the UI is.

What do you dislike about Mouseflow?

To be honest, I haven't found anything that I dislike.

Recommendations to others considering Mouseflow:

MouseFlow's support team is great and very helpful!

What problems is Mouseflow solving and how is that benefiting you?

My main problem is optimizing landing pages, especially ones where user behavior is quite different than what was planned/expected (e.g. when there is a low number of leads).

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LJ

Lucy J

November 20, 2023 Source: G2.com
"Product Marketing Specialist"
What do you like best about Mouseflow?

I find the insights very valuable and helpful

What do you dislike about Mouseflow?

nothing, I think things have been working well.

What problems is Mouseflow solving and how is that benefiting you?

Giving me insights to understanding the things I need to focus on and change to grab more attention.

Read more
AU

Anonymous User

November 18, 2023 Source: G2.com
"One of the best"
What do you like best about Mouseflow?

A beneficial tool for our business. We may record streams of quizzes on our website. We can find errors and fix them.

What do you dislike about Mouseflow?

if you have 2 websites, you need to order a plan for 3 websites, can't choose 2!

What problems is Mouseflow solving and how is that benefiting you?

Find bugs and fix them, record users' moves, and improve our quiz flow.

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TS

Tim S

November 9, 2023 Source: G2.com
"Working better than"
What do you like best about Mouseflow?

The number of features really stands out. The recordings are invaluable. And we constantly look at the heatmaps, clicks and scroll patterns to make decisions on our UX and content.

What do you dislike about Mouseflow?

Need a cleaner way to export and share the replays that don't require a login.

What problems is Mouseflow solving and how is that benefiting you?

We have frequent internal debates about site UX, content, and layout. The visual display of clicks and scrolls make for quicker decision making that reviewing GA, at least to some of the team members. We frequently watch replays as a team to better understand how are users are getting around. Example: Mobile users make up 75% of our sessions, and they almost always beeline for the menu versus scrolling down the home page.

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AU

Anonymous User

November 7, 2023 Source: G2.com
"Mouseflow is useful and extremely helpful"
What do you like best about Mouseflow?

Their customer support is great. I also like how their help widget is everywhere in the dashboard and any reports. Whenever I have a question about a report or looking for something I can't see, I am able to get my questions answered right away, if not in a couple of hours which is great.

What do you dislike about Mouseflow?

It doesn't record all sessions but we would needed to upgrade to an enterprise level for that so it can be pricey.

What problems is Mouseflow solving and how is that benefiting you?

We can see what elements on a page/product users are most interested in. We are able to conduct A/B Tests because we see some of the friction in the heatmapping tool or recordings. This is also to verify assumptions we may have about a page's conversion.

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AU

Anonymous User

November 7, 2023 Source: G2.com
"Great tool"
What do you like best about Mouseflow?

Very user friendly. goodl interface. Good support team

What do you dislike about Mouseflow?

Better integration with Adobe Anlaytics.

What problems is Mouseflow solving and how is that benefiting you?

Provides more advanced site metrics

Read more
JT

Jimi T

November 6, 2023 Source: G2.com
"I start my day with Mouseflow"
What do you like best about Mouseflow?

Very valuable insights and easy setup. Everyone with a website should implement this feature to learn about their user's behavior.

What do you dislike about Mouseflow?

Unfortunately, it is not mobile-friendly. Sometimes the recording is not exact, so a click is registered in the air.

What problems is Mouseflow solving and how is that benefiting you?

The data is used by UX/UI, and to measure marketing activities.

Read more
AU

Anonymous User

November 6, 2023 Source: G2.com
"Mouseflow review - great CRO tool"
What do you like best about Mouseflow?

I like the user interface, the amount of data shown, and the ability to favorite certain items to come back to later. It's also very easy to integrate into our site and others.

What do you dislike about Mouseflow?

Navigating mouseflow recordings can be a bit tricky

What problems is Mouseflow solving and how is that benefiting you?

Mouseflow is helping us determine what the customer journey looks like for our site. The heatmap tools are extremely helpful in giving us insight into the customer journey and how to make the user experience better on our site.

Read more

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