Mopinion Reviews

Incredible flexibility. We surveyed 27 digital VoC programs, and Mopinion had the best suite and checked all of our boxes. We wanted something that could be rolled out easily site-wide, would require minimal-to-no ongoing internal dev effort to maintain, and had an easy-to-understand and feature-rich interface. The amount of integrations and the fact it doesn't break the bank cost-wise is gravy.

Some newly released features, like the text analysis, still need a little refinement, but I have full confidence in the frequency and ability of Mopinion's tech team to figure it out. No other complaints!

What problems are you solving with the product? What benefits have you realized?

Mopinion helpt ons om klantfeedback te verzamelen. Het gebruik van Mopinion heeft ons al duizenden euro's bespaard! Toen we overstapten naar Mopinion hebben ze gezorgd voor een goede onboarding. Daarnaast staan ze altijd klaar om je vragen te beantwoorden. Het team is Rotterdam bestaat uit een mooie groep met gepassioneerde mensen. Allemaal ingrediënten voor een goede relatie tussen Allianz en Mopinion.

Je hebt veel mogelijkheden in Mopinion. Dat is geweldig, maar soms misschien wat overweldigend. Het is niet echt een minpunt, maar iets waar je rekening mee moet houden. Je moet even wat tijd investeren om Mopinion goed te leren kennen, maar het is het helemaal waard!

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The easyness of setting up surveys, role based visual reporting and the quick support from Mopinions team.

No big dislikes, just think ahead about your set-up, it will safe time afterwards

What problems are you solving with the product? What benefits have you realized?

Most of all I like the flexibility of the solution, especially when designing feedback forms. I am completely able to maintain certain themes which can be applied to all forms to achieve a common look and feel. Another very positive aspect are the various deployment options which control which users will see which forms at which time, there is an awesome amount of options.

We've encountered some smaller problems within the first phase of usage, but the Mopinion support is very fast and responsive and helped us to deal with that in a great way. Although there is still great flexibility like written above, there are still some limitations when designing forms.

What problems are you solving with the product? What benefits have you realized?

Easy-to-use editing, customizing and designing of a website feedback form

User interface design could be a bit more intuitive, some settings are hidden or complex

What problems are you solving with the product? What benefits have you realized?

Met Mopinion hebben wij een tool in handen die ons helpt onze onderneming te sturen op basis van klanten feedback. Van data naar strategie, met mopinion krijg je die inzichten. Super slimme software met een fantastische customer support. Aansluiten en operationeel maken was snel geregeld. Erg blij dat wij deze tool aangesloten hebben.

Ik kan me voorstellen dat het aantal functies en mate waarin je custom template kan bouwen wat complex kan overkomen.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Mopinion is one of the best customer feedback software on the market. It is scalable, affordable and delivers valuable customer insights!

Almost no criticism. In every tooling there are always small bugs or improvements are needed, but they also tackle a lot of those problems.

What problems are you solving with the product? What benefits have you realized?

The amount of possible customizations, on all aspects of the feedback forms (triggers, design, setup, etc)

The dashboard, where you can keep a clear overview of what is happening in your feedback forms

Ease of analyzing thanks to text analytics

No downsides detected so far, have been using Mopinion for about 6 months now

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

This tool has a lot more to offer then other tooling. We can use this for customer feedback, provide customers extra information and also conversion targeted campaigns. Also we can embed these forms inside our shop.

For a marketeer the tool is a bit technical and complex. For the more advanced forms you need a developer by your side. But the customisation options are great. At the start i would like to get a bit more help with setting up a few forms.

What problems are you solving with the product? What benefits have you realized?

Response from Tjeerd Traats of Mopinion User Feedback Analytics Software

Thanks for your review. We appreciate your feedback!

We're setting up a better start-up phase that will help you set up our feedback solution.

Keep up the great work!

Je krijgt een goed inzicht van wat je klanten vinden van je mails of website. Zo kun je deze blijven verbeteren.

In het dashboard moet je na iedere klik weer switchen van filter om op de juiste pagina te komen.W

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?