Moosend Reviews

User Rating

4.2/5 (Based on 286 Ratings)

Rating Distribution

Excellent
68.5%
Very Good
11.2%
Average
5.2%
Poor
1.4%
Terrible
13.6%

User Sentiments

Excellent Customer Support, Ease of Use, Affordable Pricing, High Deliverability Rates

Account Suspensions, Limited Customization Options, Software Bugs, Poor Email Deliverability

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Review Summary

Users praise Moosend's user-friendly interface, ease of use, and helpful customer support. Many appreciate its affordability and the range of features it offers for the price. They also commend its email marketing capabilities, automation tools, and reporting features. However, some users have expressed concerns about the occasional glitches and limitations in certain functionalities. Additionally, a few reviewers have mentioned that the platform can be overwhelming for beginners and that they would like to see more advanced features and integrations.

Pros

Userfriendly interface simplifies email marketing and automation
Robust analytics and reporting provide valuable insights for campaign optimization
Extensive template library offers a wide range of customizable options

Cons

Limited segmentation capabilities may hinder targeting specific customer groups
Occasional technical glitches can disrupt campaign delivery and performance
Customer support response times could be improved for more efficient issue resolution

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Reviews

Jessica C

March 24, 2025 Source: G2.com

Moosend has been a very helpful tool in marketing to our direct audience.

What do you like best about Moosend?

Using Moosend has really helped our company get in front of our direct audience through easy to use email templates and authenticated emails that do not get filtered into the clients spam box. The campaign analytics have been super helpful in measuring our ads so we can improve them in the future. I am able to use the software daily with ease. If ever I do have difficulty, customer service has been a breeze to work with. Overall, my favorite feature would be how simple it has been to implement new campaigns and integrate them across all of our marketing platforms.

What do you dislike about Moosend?

Learning to authenticate the emails and use the email templates was tricky at first. There is definitely a small learning curve, but once you get past that it's easy going. The simplest to learn of all the email software I have used so far.

What problems is Moosend solving and how is that benefiting you?

Moosend is helping us get in front of customers to make them aware of our brand and help share promotions.

Verified User in Computer & Network Security

March 18, 2025 Source: G2.com

Great experience so far!

What do you like best about Moosend?

Easy to use, and great support. After it's setup, it a breeze to use.

What do you dislike about Moosend?

The initial sign up and getting the first send to go through was a bit of a process, and they immediately froze the account, and I had to talk with support.

What problems is Moosend solving and how is that benefiting you?

They are a friendly platform with high delivery rate.

Jorij Abraham

November 13, 2024 Source: Trustpilot.com

I have been using Moosend for 8 years

I have been using Moosend for 8 years. Very reliable and excellent tool which is easy to use for a great price.

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Γιώργος Θάνος

November 13, 2024 Source: Trustpilot.com

It's a trustworthy email marketing…

It's a trustworthy email marketing tool, but the more important for us is that the online support is really helpful and solves every issue within minutes. We collaborate with moosend for 6 years now, and we're satisfied.

korhan ezer

November 12, 2024 Source: Trustpilot.com

I can’t say enough good things about…

I can’t say enough good things about Moosend! Their e-commerce automations have seriously transformed the way I connect with customers, making it so easy to create personalized journeys that actually work. Whenever I had questions, they were quick to help. I’d recommend them to anyone!

Christos Athanasoulis

November 11, 2024 Source: Trustpilot.com

The king of email marketing platforms

A super easy to set up and work with email marketing platform! The editor is just amazing while Automations is a must have with a lot of ready to use recipes. Last but not least, working with Moosend means a five star customer support!

Angeliki P

November 8, 2024 Source: Trustpilot.com

Switched for the price, stayed for everything else!

As a nonprofit, pricing and ease of use are crucial for us. We switched from Mailchimp because we were looking for a more affordable solution, and we were pleasantly surprised to see that Moosend doesn't lack in anything. In fact, we were able to migrate our lists and templates, and send our first campaign in one day!

The platform is intuitive and we haven't faced any issues. And the support team has been around with recommendations to further improve our newsletters (thank you, Sarah!)

Overall, we're very happy with our choice and highly recommend Moosend to any org looking for an affordable and reliable solution!

Josh

November 6, 2024 Source: Trustpilot.com

Moosend has great customer service!

I've been using Moosend for a few years now for my small business. I like the fact that you can 'pre-pay' for credits for emails (1 credit = 1 email sent to 1 customer) and it's VERY reasonable. $350 gets you 350,000 emails you can send. I only have 2500 subscribers and it's lasted me for years and I'm only down to around 200k credits left. This is SO SO Much better than a monthly subscription plan for a small business like mine.

They also have great deliverability rates. Customer service, while they don't have phone support, has been top notch. Their chat with a live person is just a click away and they are very easy to get a hold of and have always been super helpful for me. Most recently their tech spent 3 hours with me getting some custom segments dialed in.

Moosend is highly recommended.

Niki

November 5, 2024 Source: Trustpilot.com

User-Friendly and Effective

We switched to Moosend a while back and I’ve really noticed a difference in how our emails perform. The platform is super user-friendly, making it easy for our team to create and schedule campaigns without any hassle. Since the switch, our open and click-through rates have significantly improved, which is fantastic! On top of that, we’ve been getting valuable insights that have helped us segment our audience more effectively.

Overall, I’m really glad we made the change to Moosend.

Nick Zahareas

November 1, 2024 Source: Trustpilot.com

Customer service was outstanding

Customer service was outstanding - less than 5 minutes to get live online chat and even scheduled a live onboarding call. Delivery looks good and the platform is very easy to use. Their cost is half of other companies and they perform at least as well if not better.