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Moonfruit Reviews

User Rating

1.3/5 (Based on 187 Ratings)

Rating Distribution

  • Excellent

    1.6%
  • Very Good

    2.1%
  • Average

    5.3%
  • Poor

    7.5%
  • Terrible

    83.4%

User Sentiments

Easy to Use Site Builder, Good Value for Money, Responsive Customer Support, Effective SEO Tools

Frequent Site Outages, Poor Communication from Company, Outdated Platform Functionality, Difficult Domain Transfer Process

Do You Use Moonfruit?

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Review Summary

Overall, users are greatly satisfied with the platform, often highlighting its user-friendliness, intuitive interface, and wide range of templates. Many users also appreciate the prompt and helpful customer support. However, some reviewers express dissatisfaction with the limited customization options, lack of advanced features, and occasional technical issues. Negative reviews also mention the need for better tutorials and documentation to assist users.

Pros

  • Userfriendly interface and easy setup process.
  • Extensive range of customization options.
  • Provides comprehensive insights into customer behavior.

Cons

  • Limited number of integrations with other platforms.
  • Occasional issues with website performance and loading speed.
  • Limited support options, particularly for users without a paid subscription.

AI-Generated from the text of User Reviews

Reviews
MM

Michael Moore

March 1, 2021 Source: Trustpilot.com
Flash fix does work
I'm glad I have given Moonfruit the benefit of the doubt, otherwise I would have lost my vital Google SEO ranking. The fix does work, you have to follow the instructions exactly and ensure your old flash is uninstalled. Website looks nice, easy to update.
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L

Liza

February 22, 2021 Source: Trustpilot.com
How to get rid of the Flash End of Life page
@ Archie Bold and anyone else who finds they get taken to the "Flash end of life" page. That happened to me until I uninstalled the previous Flash application before downloading the fix. Trustpilot doesn't allow links, so just search for How to Uninstall Flash. Once I'd uninstalled the previous application, I found that I could correctly download and open the new Flash fix which came out last week and my websites work absolutely fine, exactly as they did before, including the metatags. I hope this helps. Meanwhile I have submitted to Trustpilot a screenshot of my Moonfruit billing page, which goes back years, to disprove Paul UK's allegation that I am fake reviewer.
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L

Liza

February 17, 2021 Source: Trustpilot.com
At last - the Flash fix, and it works!
Like everyone else recently, I've been frustrated that the Flash fix wasn't brought out by the due date, but now that I've downloaded the fix and installed it, I'm very very pleased. I wasn't expecting the fix to be a Flash look-a-like, and I thought I would have to make adjustments (and go through yet another digital learning curve, oh joy) - but no, the edit program looks exactly the same as it did before, and it doesn't look as if I'll have to make any adjustments. Huge relief! Well done Moonfruit - last week I would have only given you one star because I was losing confidence that you would ever bring out a fix, but now I'm so relieved I'll give you 5!
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JS

James Sherriffs

July 13, 2021 Source: Trustpilot.com
Another problem...another solution...thanks.
Okay, so there's been another tiresome glitch in the system or at least in my part of the system but yet again the 'prof boffs' at Moonfruit have managed to sort me out for which I'm grateful. No, Moonfruit isn't perfect or even near it, but in my experience they've always proved most helpful when things go wrong. I still reckon they're one of the better website providers.
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mw

michael wenham

February 24, 2021 Source: Trustpilot.com
New fix works fine
I had problems with the edit new fix tried a few times and it did not workHowever after speaking to a friend who said make sure all your old flash is deleted then try Guess what it edits and works fine after deleting the oldflash then installing from scratch
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JS

James Sherriffs

February 15, 2021 Source: Trustpilot.com
Got me out of a fix...so thanks.
I have to disagree with so many of the negative comments presented here. I've been with Moonfruit many years and have always found them pretty helpful.Okay, so there has been a bit of a cock-up over the flash player fix, I like many others, have been totally frustrated at the time it has taken. I was even more frustrated when I couldn't get the damn thing to work despite having followed instructions. However, when I dropped them an E-mail detailing my concerns, they swiftly contacted one of their 'prof boffs' who came on line and sorted it out for me, no problem. I was very impressed...so thank you Moonfruit.
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SS

S.C. Services

October 29, 2019 Source: Trustpilot.com
Have used this website builder for many…
Have used this website builder for many years now. Whilst it is basic, it is not complicated to use, and produces quite good websites. Great product for the price.
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L

Liza

November 22, 2021 Source: Trustpilot.com
Half way there
That is really helpful, Andrew, thank you very much for posting that. On one of my sites, one of the pages and some of the images didn’t migrate at all, so I very much agree with downloading the assets from the existing sites as you’ve suggested. Most of my sites have now been migrated but not all. It’s a bit nerve-wracking waiting for the others, but I’m sure I’ll get them eventually, and hopefully in good time before the 7th as they do need to be worked on before they can be made live. The quickest help I’ve found is Google - it usually brings up the right Wix support page, plus other links which also offer solutions. It’s a pity there isn’t a community support forum either for Moonfruit or Wix, as far as I know. I would recommend to anyone who hasn't yet worked in Wix to open a different (free) account and build a sample page in order to get used to how the platform works as it's very different to Moonfruit's.
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L

Liza

October 11, 2021 Source: Trustpilot.com
FIngers crossed migration will go smoothly
I've been told my sites are going to be migrated to Wix next week. I'm relieved that my existing web sites will remain intact whilst the migration is happening, and that the Wix sites will only be made "live" when I'm happy with them. I'm also relieved that I'll still be able to make any urgent edits to my existing sites while the migration is taking place, even if I have to re-do the changes on the Wix platform after migration. I've given 3 stars because I'm hopeful that the migration will go smoothly, but I'm hedging my bets in case it doesn't!
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J

JP

June 16, 2021 Source: Trustpilot.com
Help
Help. I have been reading the latest reviews and given I cannot now edit my site, i'm wondering how to move and what the options out there are. I've been with Moonfruit since 2008 and I could really do without the grief. Any thoughts or recommendations out there?...
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