Monetate Reviews

User Rating

4.2/5 (Based on 201 Ratings)

Rating Distribution

Excellent
42.8%
Very Good
41.3%
Average
10%
Poor
2.5%
Terrible
3.5%

User Sentiments

Easy to Use Interface, Excellent Customer Support, Testing and Personalization Capabilities, Quick Implementation

Limited Reporting Functionality, Occasional Bugs or Glitches, Integration Challenges with External Systems, Slow Loading Dashboard

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Review Summary

Monetate is a powerful personalization and A/B testing platform that allows users to easily create and deploy targeted experiences on their websites. While users praise its user-friendliness, ease of use, and the ability to make quick changes, some lament the limited reporting capabilities and the occasional flicker effect when campaigns are loaded. Users also highlight the importance of having a skilled team to utilize the tool effectively, as the learning curve can be steep. A recurring theme is praise for Monetate's customer support, with many users appreciating the responsiveness and helpfulness of the team. Overall, Monetate is seen as a valuable tool for enhancing user experiences and driving conversions, but users should be aware of its limitations and ensure they have the resources to fully utilize its capabilities.

Pros

Easy to use and implement, requiring minimal technical knowledge.
Provides a wide range of testing and personalization tools, increasing conversion rates.
Offers strong customer support, with a dedicated account manager for assistance.

Cons

The price can be high, especially for small businesses.
Limited indepth reporting and analytics capabilities.
Some users have reported issues with customer service responsiveness.

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Reviews

Anonymous User

July 28, 2023 Source: G2.com

"Dynamic control of monetate"

What do you like best about Monetate?

Dynamic control of fature, with any code release flag bases chnages can be enabled with minimum interventation.

neither dev has to push code nor devops team need to clear anytype of caches.

Also can be controll feature rollout percentage for end user. it also act as Middleware between backend system and frondend UI interms of data provider.

What do you dislike about Monetate?

it's fulfilling your requirements so far no concerns from dislike perspective

What problems is Monetate solving and how is that benefiting you?

fully control on featre enablement and 2 version can be maintained same time just a one click away to enable any feature

also help to prepare personalised data based on customer profile , browing and history

Anonymous User

July 26, 2023 Source: G2.com

"Great platform and easy to use!"

What do you like best about Monetate?

The fact you can create your own experiences with little to no developer knowledge. It's also a really good tool to help you learn about the back end code of your website whilst you're building experiences

What do you dislike about Monetate?

Sometimes it can be quite tricky to select the right element of a page when building a test, there can be a fair bit of trial and error involved but that can easily be sorted by speaking to your Monetate product manager.

What problems is Monetate solving and how is that benefiting you?

Working in a very reactive business, we are able to create and run tests (or even fixes) that the current trading climate demands. We are able to turn tests around within days or even hours

Anonymous User

July 24, 2023 Source: G2.com

"A great solution for personalized ecommerce experiences"

What do you like best about Monetate?

The development team is very quick to design experiences based on designs provided.

What do you dislike about Monetate?

There is a slight learning curve to understanding all of the features and functionality offered in the platform

What problems is Monetate solving and how is that benefiting you?

Monetate provides us with a clean and straightforward platform for creating compelling product recommendations.

Adam I

July 21, 2023 Source: G2.com

"Great platform"

What do you like best about Monetate?

It is so user friendly, anyone can build a test on their website without needing developers!

It is pretty intuitive and really helps you understand how your website is built and the code behind it.

What do you dislike about Monetate?

Sometimes it can be a little tricky finding the correct selector to use in a test.

I think sometimes it would be nice to choose to receive a specific alert about an experience rather than an e-mail alert about all experiences. A toggle to receive an alert when an indivudual experience has reached goal significance would be handy. Or even an alert to say an experience has been running for quite some time, it's probably time to review!

What problems is Monetate solving and how is that benefiting you?

Helping us to easily optimise our website reactively and in an efficient way. Working in a reactive business means we sometimes need to turn things around pretty quickly, Monetate helps us to do this!

Anonymous User

May 20, 2022 Source: G2.com

"A useful toolbox of testing, segmentation & personalisation functionality"

What do you like best about Monetate?

The Monetate platform offers a wide suite of tools that work together - from one place I can do reactive "experiences" that patch shortcomings in the underlying site, A/B/n split tests, MVT tests, segmentation, personalisation, product recommendations and guided selling, and these tools work seamlessly together in a sensible structured way.

What do you dislike about Monetate?

Data analysis options is my main complaint with Monetate. It's difficult/impossible to segment data after a test has run unless the data is exported to an external system. The statistics model is frequentist for fixed allocation A/B/n tests but bayesian for tests where the machine is allowed to reallocate traffic to winners - Bayesian across the board would be much more usable and make it easier to communicate clearly with stakeholders who don't have a solid grasp of statisticts. It would be great if I could make interactive dashboards within the system, or embed the charts in the system as iframes/widgets in my reports, but this is not possible, so a lot of time is spent switching between variations and views within monetate and taking screenshots, re-entering data in excel etc.

The release process at Monetate sometimes results in regression bugs being introduced into the system, breaking core functionality and it can be frustrating fighting to get these resolved.

What problems is Monetate solving and how is that benefiting you?

Through Kibo we have realised significant revenue and profit uplifts, as well as greater confidence that the changes we are making to the sites are utilised and liked by our customers

Tom S

May 11, 2022 Source: G2.com

"Reviewing Kibo"

What do you like best about Monetate?

I really like the way you can be reactive with the tool and also can test loads of different targets by using different data sources

What do you dislike about Monetate?

The only thing I dislike is the save button being at the save button when editing an action

What problems is Monetate solving and how is that benefiting you?

Drop off points in checkout and making use we are showing relevant data to customers

Melvin

July 23, 2021 Source: Financesonline.com

Supportive and beneficial app

PROS: Monetate allows us to make immediate and important changes to our site. We are able to test new ideas, to identify what works and what doesn’t, so we can choose what ideas to implement and to work on. Its team support service is great to work with, they are very patient and knowledgeable. They always listen to our feedback and suggestion and they constantly work to improve the app to meet their clients’ needs.

CONS: At the beginning the dashboard wasn’t really intuitive, but they are improving it.

Pauline

July 22, 2021 Source: Financesonline.com

Monetate is a dynamic and intuitive tool

PROS: We use Monetate for A/B testing, but we found that it can be used even for targeted content management. We are able to select customers and to provide dynamic triggers based on their actions. This is very beneficial for us. We are able to drop content anywhere or to suppress something without waiting for weeks for our CRM Vendor to work.

CONS: I wish they could make the report in real-time. We really need immediate results when we launch some campaign tests, instead of waiting few weeks to see results.

Dexter

July 7, 2021 Source: Financesonline.com

We are very satisfied with Monetate

PROS: When you work with Monetate you will get dedicated account teams that will help you with your business and they will offer you meaningful advice and solutions based on their rich experiences, they are really knowledgeable partners.

CONS: When we started with this app the technology was clearly optimized with media clients, but that issue is resolved.

Marsha

May 1, 2021 Source: Financesonline.com

Monetate is a great solution

PROS: With Monetate we are able to focus more on what’s important when it comes to testing optimization. The platform is clear and understandable and easy to set up campaigns performance. We are more confident with the statistical significance based on campaign data. We spend more time to find tests opportunities and less time in collecting and questioning data. I have to say that their customer support team is outstanding.

CONS: I wish if we could be able to create multiple actions at the same time instead of creating each action individually and at the end to combine all actions into campaign builder.

Monetate Reviews

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Do You Use Monetate?

Review Summary

Pros

Cons

Anonymous User

Anonymous User

Anonymous User

Adam I

Anonymous User

Tom S

Melvin

Pauline

Dexter

Marsha

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