ML Work Orders Reviews

helps track your work orders.

also helps organize

would like to just be able call for support.

i am able find oders quickly. prior to this it was done through emails, and was to ratck.

It brings all work requests together in one organized platform and improves the workflow. It is easy to use, and easy to implement, No more emails, phone calls or post it notes. All work requests come in from the same source. It is feature rich and the work requests contain enough information to perform the task without having to contact the requester for more info.

We're new customers having used this platform for just 3 months, moving over to ML Work Orders from a different company. So far we like it better, and can't specify any downside. There is nothing not to like about it.

It helps turn our maintenance operation into a more efficient organized operation.

The data analysis that is now available to us has helped us optimize staffing and bring efficiency to operations around multiple divisions. This is a tremendous tool at a competitive price. We are able to implement across multiple divisions - Facilities, Grounds, Food Service, Custodial, Transportation, and Technology.

Nothing. We love it. Especially the ability to implement across so many divisions - indispensible.

Our data tracking and analysis is one component, but the Preventative Maintenance capabilities were a major draw for us as well as mapping program through the Drawings application.

The straightforward interface makes it as easy for first-time users as experienced veterans.

Slightly excessive email confirmation process. I've noticed I get 3-4 emails for each work order.

Our district uses ML Work Orders for everything from IT requests to inventory requests. I use it for many aspects of my job, from reporting connection issues to reserving tables and chairs for events.

The broad range of work order management. Having 5 buildings and nearly 10,000 work orders in the course of 3 years, we have been abel to accurately track and complete work on an unprecidented level since we started with ML work orders

Nothing, it is a fantastic system! Any issues that I have get routed right to support and they handle it. No Complaints!!!!

Massive demand of work on the department

I teach in a public school system, and it's quick and easy (less than 2 minutes) to submit a work order for technology support. My time is valuable, so I love it.

I haven't found anything I dislike about work orders. It's a time-saver for everyone!

We use work orders for technology and custodial work in a school setting. They receive the orders quickly, and I don't have to find someone to help.

This is one of these easiest platforms to use. it is simple, organized and quick. The communication is simple and the drop down menus really help.

Sometimes there are not comments back when something is completed, but sometimes I guess there doesn't need to be.

Things like moving bulletins boards, painting, anything that needs to be repaired in our office.

This is an easy and clear website to use. It is efficient and allows for both the employee and employer to communicate clearly and effectively.

There are no dislikes. It gets the job done and is easy to use!

Technology and maintenance work orders. Can log these and get updates on the progress from employers

drop down menus allow user to identify the issue or need and describe in a text box to clarify

The facilities team is able to promptly respond & track requests

It seems like there is some duplication of auto-emails when facilities team responds and updates status of work progress

time-sensitive issues that need attention in buildings or on campus and event set-up requests

Staff is automatically assigned a ticket when it falls into their scope or area. Staff can be grouped into zones, and tickets are automatically assigned to a tech based upon their zone. When a ticket is submitted, the tech is immediately alerted and assigned to the issue. This reduces blow by and tickets going stale.

I honestly don't have any negative opinions. It is good for its function and intended use. It would be an awesome help desk system for IT if there were a knowledge base feature and an asset tracking feature that were built in.

The service provides a starting point for meeting all site-wide concerns for maintenance and operations. The benefit is that it eliminates a middle man, and saves time. Employees submit their own issue in their own words and nothing is lost in translation or in the telephone game.