MindBehind Reviews

Özellikle bizimle iletişimi sürdüren İrem hanımın desteğinden çok memnunuz fakat uygulama içerisinde eksiklerin olduğunu eklemek isterim

Konuşma forward kısımlarında bazen hataların olması, mobil uygulamanın verimli çalışmaması, konuşmanın ilgili kişiden bir anda alınıp başka kişeye sistem üzerinden forward edilmesi.

Sorunlarımı geliştirme ekibine iletilmesi kısmında bir problem yok fakat sorunlar çok sık olmasada çözüldükten sonrada devam ettiği oluyor.

la visualizacion de los flujos es facil e intuitiva y facil de interpretar , lo sencillo que es vincular diferentes bot en diferentes idiomas.

algunas limitaciones que tiene , como por ejemplo el poder tener la oportunidad de enviar las tarjeta que nos reportan los cliente a Whatsapp directamente solventando incidencias de forma mas rapida y eficiente.

el Bot que tenemos nos ayuda como primera linea de atencion al cliente y en ciertos casos es mas rapida su ayuda que la que le pueda dar una persona, nos beneficia que hemos conseguido que los clientes en su primera interactuacion con siempre se sienta atendido.

Automated messages. 𝘐𝘮𝘱𝘳𝘰𝘷𝘦𝘥 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘊𝘢𝘳𝘦. 𝘎𝘭𝘰𝘣𝘢𝘭 𝘙𝘦𝘢𝘤𝘩, 𝘈𝘥𝘥𝘦𝘥 𝘚𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘸𝘪𝘵𝘩 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘔𝘦𝘴𝘴𝘢𝘨𝘪𝘯𝘨 𝘖𝘱𝘵-𝘪𝘯

There was no downside at all. All systems work very properly.

Our customers reach us very easily. 𝘊𝘰𝘯𝘷𝘦𝘯𝘪𝘦𝘯𝘵 𝘛𝘸𝘰-𝘞𝘢𝘺 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴,𝘈𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘤𝘢𝘭𝘭𝘺 𝘐𝘯𝘪𝘵𝘪𝘢𝘵𝘦 𝘔𝘰𝘳𝘦 𝘊𝘰𝘯𝘷𝘦𝘳𝘴𝘢𝘵𝘪𝘰𝘯𝘴

İletişim çok iyi istediğim zaman destek alabiliyorum

Üniversitemizin tercih döneminde hiçbir sorun yaşamadan dönemi kapattık.

Whatsapp Business Api uygulaması konusunda hizmet alıyoruz.

Hızlı ve iyi bir şekilde sunuyorlar. Çalışanlarda çok sıcakkanlı

Genel olarak sağladıkları hizmetten memnunuz

Kullanıcılarımız hızlı bir şekilde 7/24 iletişim kurmamızı sağlıyorlar.

I strongly recommend other companies to work with Mindbehind especially in the field of business messaging as they are experts in it. Their hard work, experience, appropriate insights and diligent attitudes became a strong contribution to our project. They are quick to handle problems and they always display customer-centric attitudes.

Nothing worth saying. Throughout the process, they have always been a good partner. What I can only is that they need to increase their human capacity to achieve more.

Business messaging/chatbot is a complicated and 7/24 living operation so it is likely that you will encounter instant problems or different customer inquiries when you execute such an operation. Mindbehind has always been a helpful partner eagerly solving problems. With their always customer-centric attitudes they have won our confidence.

I strongly recommend other companies to work with Mindbehind especially in the field of business messaging as they are experts in it. Their hard work, experience, appropriate insights and diligent attitudes became a strong contribution to our project. They are quick to handle problems and they always display customer-centric attitudes.

Nothing worth saying. Throughout the process, they have always been a good partner. What I can only is that they need to increase their human capacity to achieve more.

Business messaging/chatbot is a complicated and 7/24 living operation so it is likely that you will encounter instant problems or different customer inquiries when you execute such an operation. Mindbehind has always been a helpful partner eagerly solving problems. With their always customer-centric attitudes they have won our confidence.

bot development environment is very nice

chat analytics section can be better than now

It allows us to respond quickly to users

fast response and funny chatbox speeches.

everything is perfect. I cannot find anything dislike

they found anormal activities and warned me. Thanks to them we found fraud

The platform is very user-friendly, agent settings can be easily done and it covers pretty much all of the basic needs for a live chat. We were able to immediately start using it with a simple code snippet insertion.

There are some areas for improvement for the Mindbehind platform, we have several development requirements for a better use for our agents. As a customer we could benefit from a clear product map and development schedule, because it is sometimes hard to catch up with their release schedule and the status of our requirements.

We were using another live chat tool where we could not get any chat reports or any daily chat statistics. Mindbehind allows us to be more involved and easily follow up with our chat quality and client needs, now we are more responsive to our clients.