MessageBird Reviews

331 / 5.000

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In addition to integrating different means of contact and dividing it into several support sectors, the platform offers practical and efficient integrations, unifying the services in just one place and directing them to the exact sector, without needing to be surrounded. In addition, it offers us a detailed report of everything that happens between appointments.

Despite the platform delivering everything I needed, I feel that the configuration of some apis are a bit difficult for lay people, but the support and knowledge base will help you easily in this regard. I feel a lack of native integration with airtable, a service that we use to store some information that would be useful in the chat bot.

The platform solved the service drowning problem, in the past everything was unified and made the service difficult due to several conversations for several sectors. Thanks to the chatbot, we were able to direct customers to specific sectors in addition to finalizing the service with more practical and common information without having to forward it to an attendant.

MessageBird is an excellent WhatsApp API service provider. MessageBird also supports other social media communication channels like Facebook (Meta) Messenger, Instagram etc.

There is nothing specific to dislike about MessageBird it gives almost all things perfect. There are some improvements needed for error messages. Sometimes error messages are not so applicable we can't get an exact idea about them, and debugging is tedious. Else everything is perfect.

I use MessageBird for my WhatsApp business channel integration. MessageBird allows seamless API integration. It also has ready available code snippets for popular programming languages like Python, PHP, Javascript etc. It is straightforward to test APIs in postman. It also provides a sandbox play area to try the templates.

It's virtually free, and we've had great success driving incoming messages through our WhatsApp API connection. We also have Facebook and Instagram messages coming through to our inbox so we never miss a thing.

The UI is a little complicated for a non-tech person to get the full features of Messagebird working. It would also be great for our agents to be able to manage our incoming messages from their mobile phones through an app for instance.

It allows multiple response centre agents to respond to patient's incoming requests through our WhatsApp channel mostly.

I can used to send international sms , also two way sms can be done easily with it.

Nothing so far, all features are best, api doc is not that much friendly

sending sms both national and international , able to read sms also , virtual sms number

Message bird has an impressive yet simple user interface, which allows you to configure all the necessary aspects to integrate Whatsapp, social network messaging and text messages. It has a very useful administration panel that allows you to easily understand where to go to execute any action, from flow configuration to message automation.

It is very difficult to find something that I do not like about this platform. However, I think that an opportunity for improvement is to be able to quickly make the user who logs in for the first time understand where to click to go to the inbox and also, how to differentiate the inbox from the main dashboard.

I work with dental clinics, which do advertisements that generate many leads. And find a solution that allows you to centralize all the contact channels and make these potential clients go through a precise segmentation flow and which, in turn, can be derived to the corresponding managers. It has been a headache. I've tried Zendesk and similar solutions in the past, to no avail. MessageBird fully understood that most of the companies that generate business opportunities through advertisements require an easy integration with Whatsapp, above all, and they solved this perfectly.

Principalmente o fato de ter precificação, faturamento e suporte dedicado ao Brasil, gostamos e usamos bastenter o Flow Builder, assim conseguimos criar um otimo atendimento para nossos clientes em todos os canais possiveis

As vezes a documentação é um pouco confusa, é dificil você pegar o jeito na interface do usuario, mas depois de um certo tempo você se acostuma e tudo sai perfeito

Melhor alternativa a Twilio

Telefonia, envio de sms, atendimento Omnichannel, integração nativa com o WhatsApp, construto de automação, com tudo isso, conseguimos fazer um atendimento personalizado e bem automatizado em todos os canais usando a MessageBird