MemberSuite Reviews

Customer Service and Responsiveness to Requests

We had some very complicated data to download and untrained staff. But, MemberSuite came to the rescue.

If you are looking for a platform to manage your member information and communication, consider MemberSuite

Our seminar registration process was streamlined.

All of our info is contained in one place

NOT IPAD COMPATIBLE WHAT THE WHAT???? make it compatible

What problems are you solving with the product? What benefits have you realized?

All of our info is contained in one place

NOT IPAD COMPATIBLE WHAT THE WHAT???? make it compatible

Sal has been awesome helping overcome issues

I am here a new customer to MemberSuite. Loved the reports session and all the hands on sessions.

I would liked the report session to be longer.

none so far --- going live next week.

I really enjoy the reporting dashboard and the option to create custom graphs and charts.

There's a discrepancy between the canned reports and the ones that we run on our own, so it seems that some data isn't being pulled. This can lead to uncertainty about the data we are using.

The ability to create custom data charts is extremely helpful.

Learning about what is to come.

All sessions were very useful

Would like to see more advanced user sessions

always trying to improve

I really enjoy the reporting dashboard and the option to create custom graphs and charts.

There's a discrepancy between the canned reports and the ones that we run on our own, so it seems that some data isn't being pulled. This can lead to uncertainty about the data we are using.

What problems are you solving with the product? What benefits have you realized?

The staff are passionate, knowledgable and friendly. They are hardworking, have had to solve a lot of problems remotely and are very patient.

Its taken a long time to go live. This is my 2nd Engage and we still haven't gone live.

Do your homework, break down all of your processes and get a clear picture of what you want.

Cutting down on paperwork, combining all of our databases, streamlining processes.

The reporting tools are the best I've ever used: it's incredibly easy to filter and tune reports towards exactly what you need for any given data set. Customizing your database's back end towards your needs is really easy and makes the system incredibly versatile. Users have reported a much better experience with membersuite than our old database, particularly in terms of online purchasing and event registration.

The lack of a spreadsheet import can be a hindrance. Also, there's no way to copy merchandise or most other objects in the system, which would be really helpful when creating a lot of inventory.

A much more user friendly database/crm than we had used before.

I'm the database administrator for a member-based non profit organization. We've been on membersuite for about a year and a half, coming off an AMS that seemed to break a little more with each patch. The difference in getting switched over was immediate and a huge improvement for our employees and our members/customers. We have a large number of business functions that we used to outsource to third party vendors because we lacked the ability to do them well in our old database, including event/exhibitor registration, abstract submissions, award nominations and judging, and email marketing campaigns. Since switching to membersuite, we've brought all of these back in house, since membersuite's tools and functions are easily as good if not better than the vendors we would use. We've also been able to automate a huge number of business functions that used to take hours of staff time daily/weekly. Overall, membersuite has streamlined many of our functions and processes, improving them greatly from where we came from, and allowing us to expand our thinking of what's possible through our CRM/AMS. I have no regrets about making the switch and I've gladly recommended membersuite to other database admins/IT professionals.

A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product.

MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently.

Have at least part of a staff members job dedicated to supporting MemberSuite within the association, so there is internal "train the trainer" and someone to test and watch for software releases and provide support to other non-power users.

MemberSuite runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have.