Medallia Experience Cloud Reviews

The most Helpful thing about Medallia is that I can use the data later in any type of analysis I would like to run. For instance, I love that I am able to slide and dice the data in so many ways, and that I can see the data from diferent perspectives. To me this is the most helpful thing. Other than that I like the way we can filter the information to see specific what we are looking for. This makes it so much more easier to run my data analysis.

I would like Medallia to improve on their text analitics. We do receive so many commments, that I wish we could develop a tool to help us to go through main themes.

Currently, Medallia is helping us with so many projects. It benefits us a lot because we know what is going on with our customers, and we are able to reach out to some of them and make up for poor experiences.

System layout, quick updates, and user experience.

For my level of usage, there is nothing that I dislike.

I use Medallia to understand the diversity experience within the company. The system allows me to collect responses and easily analyze each item, facilitating the development of products and actions accurately tailored to the customers. Additionally, it provides me with good access management for team leaders, ensuring they are aware of the results.

The ability to get big amount of customer insights across our company touchpoints and see the trends very quickly. Moreover, the expert colleagues from Medallia who are very helpful and provide us with new ideas.

Czech translation (or the method to get it) for some of the feature - e.g. the word analysis.

Medallia Customer Experience is helping us get feedbacks both through traditional e-mail across our set touchpoints and moreover through product Digital on our websites. It is benefiting us in the way that we can look and react to problems very quickly and get inspiration from the customer experience in our customer journeys.

As an admin user I really appreciated the reports, the breakdown, the user experience- I was able to walk my staff through and empower them to watch their own stats.

When there is a review that is disputable (with proof) it was a bit difficult to get any feedback or solution in order to address. Luckily we've had less than a handful of those

Medallia is a huge part of our business structure, we are able to track our customer satisfaction and where we need improvement as well as individual employees performance

Details of each question were made to the customer. Graphic of the day, week and month. The filter is easy to use, and if you want the details of a person, team and an entire project/campaign, you will have it.

Sometimes this web/system gives issues. Most of the time i know it's under maintenance, and it is difficult to follow up with teams' customer's feedback and complaints.

View an entire project's customer satisfaction. Helps identify the root cause of low performance in customer interaction. Helps ensure agents' service towards customers.

flexibility of the team wa s an important aspect for s moving the survey through specific to BankNewport

all is working well, I can't really say there is anything I did not like

Gaining customer insight is a reportable way with excellent dashboards

It is very easy to navigate. It enables employees to gauge their interaction with their customers and can easily monitor their performance in providing exemplary customer satisfaction.

I do not think I have anything to dislike. It works perfectly for me.

Medallia enables us to gather our customer's feedback that would help us determine our areas for improvement that would help us provide a better customer experience.

Insights about top 5 topic customers talk positively.

Improvement areas.

Criteria set for rankings.

Profiling of customers .

Incorporation of all reviews sites to single page

Scores of 7/8 should be neutral.

Removal of unfair reviews is very difficult.

Surveys getting stuck at times.

Alert closure time should be increased to 72 hrs.

A review should be marked as genuine or not based based on some questionare.

Users should be offered a fair Chance to accept or reject a review.

Based on fact of course.

Tell real time feedback about customers who have experienced product and service delivery.

Indicates problem areas related to product people or process.

Provides steps it ways out through the problem areas.

I enjoy how user friendly and state of the art the dashboard is

There are certain limitations being part of a b2b team who works on medallia to launch surveys for our agencies

We're using the platform to gain insight into our relationship with our clients and our work performance

Very easy to navigate & helpful in answering guest/customer complaints. I love the word bubbles. I also love the pre written apologies that I can make my own.

Sometimes I get complaints that don't belong to our business. Not sure how that happens, but it does. It would be better if it only tracked my business.

It's a great tool to keep an eye on how your customers or guests feel about your company, products & staff members.

I am able to track trends with my customers & make apologies & improvements to my service more quickly which makes my team more productive & professional.