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Mattermost Reviews

User Rating

4.5/5 (Based on 514 Ratings)

Rating Distribution

  • Excellent

    58.4%
  • Very Good

    33.1%
  • Average

    5.3%
  • Poor

    1.6%
  • Terrible

    1.8%

Do You Use Mattermost?

Write a Review

Review Summary

User reviews of Mattermost highlight its strengths as a self-hosted, open-source Slack alternative, particularly for teams that prioritize data security and control. Users praise its ease of use, robust file-sharing features, and integration with tools like GitLab and Jira. However, some users express concerns about the mobile app's stability, limited search functionality, and the absence of built-in video conferencing. While Mattermost offers a powerful platform for internal communication, addressing these limitations would further enhance its user experience.

Pros

  • Mattermost is an opensource platform providing secure communication, collaboration, and workflow orchestration.
  • The platform is userfriendly, making it easy to learn and operate.
  • Offers a riskfree trial period for 30 days, allowing users to try the platform before making a purchase.

Cons

  • Some users found the platform to be a bit expensive.
  • The platform's loading rate and ability to open dialog interfaces instantly can be subpar.
  • It lacks an integrated video conferencing feature within the application.

AI-Generated from the text of User Reviews

Reviews
MM

Marshall M

January 9, 2024 Source: G2.com
""EXCEPTIONAL MEDIUM OF COMMUNICATION""
What do you like best about Mattermost?

I discovered that the platform was easy to navigate and simple to set up and operate. It provided a variety of helpful functions like channels, direct messaging, and file sharing, which allowed me to effectively work together with my team. Furthermore, the platform has a vibrant open-source community, customer support availability, consistent updates and assistance, as well as numerous integrations with external tools and services, making it ideal for optimizing workflows and consolidating communication in my organization. I particularly appreciated the top-notch security features, including end-to-end encryption...Bravo!

What do you dislike about Mattermost?

Some Team Members needed time to adjust to Mattermost because they were unfamiliar with open-source platforms or self-hosted solutions. The group needs to prioritize the development of integrated audio and videoconferencing capabilities.

What problems is Mattermost solving and how is that benefiting you?

Mattermost's self-hosting feature allows me to keep control over the communication infrastructure while ensuring security, compliance, and customization in line with the company's technical criteria.Mattermost provides a wide range of interfaces with third-party tools and services for our technical projects, simplifying workflow integration and collaboration.

They keep their end in delivery

Read more
PM

Pauline M

January 5, 2024 Source: G2.com
"FANTASTIC COMMUNICATIONS SERVICES"
What do you like best about Mattermost?

Firstly this is an open-source platform with a great ton of features that support and streamline communication services.

It is also simple and easy to use and deploy.

Mattermost has features that allow for fast and secure file sharing.

What do you dislike about Mattermost?

As a happy user, I find nothing that dislikes me about Mattermost to be honest.

What problems is Mattermost solving and how is that benefiting you?

Mattermost is my best communication and messaging platform.

Read more
Sh

Salman h

August 25, 2023 Source: G2.com
"Open Source collaboration for Team"
What do you like best about Mattermost?

The best thing about Mattermost, My Title of the review itself says it all; it's an open-source tool. Apart from the group chat, personal chat, etc., The Raven bot of Mattermost, which reminds you to fill your standup, is the most like feature.

What do you dislike about Mattermost?

Sometimes it hangs even on mac, and I need to restart it.

What problems is Mattermost solving and how is that benefiting you?

Team collaboration.

Read more
JN

Jordan N

July 29, 2023 Source: G2.com
"Productivity Boosting by Real-time Collaboration"
What do you like best about Mattermost?

I like Mattermost channel that has increased clarity and focus on work that matters most. Mattermost connect is much effective since has decreased backlog tickets for customer support team.

What do you dislike about Mattermost?

In my two years experience, no dislike discovered or faulty experienced.

What problems is Mattermost solving and how is that benefiting you?

Mattermost has boosted productivity by increasing cooperation in our team,management andclients. The platform has become much effective to us.

Read more
JM

J Angel M

July 18, 2023 Source: G2.com
"Everyday communication tool"
What do you like best about Mattermost?

Multiplatform support, it works every here smoothly. Web, android, windows, MacOS or linux. The experience is solid for all the devices used. The security features are remarkable

What do you dislike about Mattermost?

No comments, the experience is very solid everywhere. The notifications are a bit intense, so you need to adjust the default adjustments.

What problems is Mattermost solving and how is that benefiting you?

Team communications over 3000 users worldwide. The internal team had multiple necessities and MM is covering all the interconnection needed

Read more
SH

Steven H

July 10, 2023 Source: G2.com
"Streamlined Collaboration and Organised Workflow Management"
What do you like best about Mattermost?

Centralised channels for simplicity in collaboration.

Multiple tools on one page.

No timezones barriers.

Compatability with all devices.

What do you dislike about Mattermost?

I honestly have no dislike at all on this platform.

What problems is Mattermost solving and how is that benefiting you?

Easy to manage day-to-day activities through availability of products/projects information,real-time information(updates) and effective content sharing.

Read more
JB

Julia B

May 30, 2023 Source: G2.com
"BIM Matters Most with Mattermost"
What do you like best about Mattermost?

With MM, I am able to securely and effectively share large files online.

Creation of unlimited communication channels is another plus.

What do you dislike about Mattermost?

Ever since 2017 when I implemented Mattermost, I have never had any bad experience.

What problems is Mattermost solving and how is that benefiting you?

I relish a lot with MM: It allows me to manage products and enhance business instant messaging in my agency.

Read more
CH

Christian H

May 20, 2023 Source: Trustpilot.com
Libre selfhosted version is good
We use the free version bundled with gitlab. Great when old IRC generation meets young slack generation. Bugfixes are quick, Android app sucks, webapp rocks. Got laptop sticker when I met them at a fair.
Read more
RJ

Ryan J

April 28, 2023 Source: G2.com
"Great way to communicate with different teams and receive updates on anything from software to hr"
What do you like best about Mattermost?

Access to any updates and information shares from different departments in my company. Knowing which thread to go to and communicate one on one with specific team members

What do you dislike about Mattermost?

Mobile version has some bugs when it comes to viewing. Sometimes I find myself having to reference my full laptop screen in order to know where messages are coming from

What problems is Mattermost solving and how is that benefiting you?

Communication among members of various teams in my company scattered across the country. Being able to update a VP on the east coast from my office in Los Angeles is great

Read more
AU

Anonymous User

April 12, 2023 Source: G2.com
"Perfect Alternative to Slack."
What do you like best about Mattermost?

Mattermost's plugins, custom emojis, and gifs. The markdown format for text messaging is great.

What do you dislike about Mattermost?

Profile setup takes time, and notifications get missed. It's glitchy.

What problems is Mattermost solving and how is that benefiting you?

Providing an easy alternative to slack.

Read more

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