MatrixCare Home Health and Hospice Reviews

Matrixcare helps us meet all requirements, so when we have our audits, we meet all state requirements.

I wouldn't say I liked the chat. It is not very helpful, and it is disorganized.

Using Matrixcare to keep track of our supervisory visits for patients has helped us to not miss having one done.

Easy to use and help is very helpful and easy to search.

Somethings take too many keystrokes to get to.

Getting bills out the door faster so we get paid faster.

MatrixCare Home Health& Hospice system is one of the best cloud-based post-acute care systems on the market. With the timely customer service and consistent content updates, they are light years ahead of the competition!

The only downside is if you are using the system for only hospice or only home health, you do end up feeling like you bought a house and only use a few rooms. However, the benefits far outweigh this one downside.

MatrixCare Home Health and Hospice works consistently to stay ahead of regulatory changes, bringing updates to the platform before requirements hit. These changes have led to decreased site visit citations and better internal processes.

I like that Matrixcare is truly focused on the needs of our agency and collaborates well with us. We feel that we truly have a voice related to our EMR needs.

We like that they are willing to listen to our needs and opinions and often improves the software with those in consideration.

When I ask a question and they cannot give me answer right away. They make sure within 24 hours they will get back to me. They send email and make a phone call all the time to make sure that you are on the same page in order to solve the problem or the issue.

Sometimes there is no support available on the chatting page.

They solve the issue within 24 hours. Any issue from claims to documentation always there to help and answer questions.

This software is easy to use and to navigate. Very easy to write orders and the charting is made easy with "checkboxes." It's also really easy to view the calendar and change visit days.

The charting may be easy for users on the front end but the software, at least as we had it set up, did not help our organization to meet all of the requirements when we were audited by the state and so we got flagged on several points.

We needed an easy to use software that users would adopt so that we could not only serve our patients well but also be compliant with the requirements of the State on the back end.

It is web based and staff have the whole patient record in their hands. They can synch their tablets with cell service or wifi and the upgrades and updates are automatically sent out by Matrixcare. We do not have to download or install anything. Matrixcare is up to date and knowledgeable of our home health industry, the challenges we face, the regulations and laws that govern us and what we need the EMR to do. They regularly hold webinars to update clients on their developments, new regulations coming and how they are meeting them. The customer service is responsive and friendly. New staff learn the system fairly quickly which was a huge change form our last vendor. We can incorporate faxes and printed documents into the electronic medical record. The system has checks and balances to ensure we are meeting all of our policies, physician orders and regulation.

Matrixcare continuously updates their system with new features and developments, suggestions form clients, new industry rules and changes. Being able to carry over more information (current medications and care plans) from one chart to the next as with a payer change would be fantastic.

We have increased our overall efficiency and processing greatly since we started using Matrixcare. We were able to realize an almost completely electronic medical record (EMR). We were able to have every field staff member use a tablet and have the EMR with them while they travel home to home for care. Electronic records can be viewed by every employee form a secure web based site. Filing, faxing, billing, payroll are more automated and efficient. We can fax out of the system as well which is more efficient. Physician orders are sent out and returned much faster which in turn can be billed faster. We had many manual QA processes that are either incorporated directly into the system and organized on a task list or are electronic now and more efficient. New staff members re onboarded quicker with shorter training times and less time to become proficient. Synching was often troublesome and information was sometimes lost for field staff that needed to be retyped, that does not happen with Matrixcare. There is much less time troubleshooting devices. Our old system used laptops and they were expensive, heavy and cumbersome. They often had issues with connection, batteries, viruses and we eliminated this with the tablets.

Innovative, strategic and invested in customer feedback and growth in the industry. They test betas so releases go seamlessly. They have a supportive Customer Service team.

Currently working on improvements in the AFO side of the product. Payroll and streamlining time collection. Order management and batch sending to decrease volume to our referral sources.

Utilization of data and reporting in a dashboard format. MyAnalytics development have provided us an at a glance opportunity to view data and develop strategic focus on areas of improvement. Streamlining the timesheet process and its view in both IPAD and AFO to assure ease with processing payroll has been ongoing with improvements to assure timely accurate payroll submission.

.Gives you multiple choice questions and answers for each resident leaving little room for errors in care

Occasionally system glitches as well as needs a comment or additional note section for each resident

Very quick and easy to use

Makes giving report quicker which means more time to take care of residents

It is a simple use program. Clinical information is easy to search for.

It is hard to look up specific notes. A searchable or category feature would be very helpful and time saving.

It's simple and quick use allows for expediant processing