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Matomo Reviews

User Rating

3.9/5 (Based on 281 Ratings)

Rating Distribution

  • Excellent

    21.7%
  • Very Good

    58.7%
  • Average

    14.6%
  • Poor

    0%
  • Terrible

    5%

User Sentiments

Data Ownership and Privacy, Open Source Flexibility, Easy Installation and Setup, Comprehensive Analytics and Reporting

Resource Intensive, Limited Plugin Functionality, Subpar User Interface/Experience, Inconsistent API and Data Accuracy

Do You Use Matomo?

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Review Summary

Users appreciate the platform's open-source nature, customization options, and the ability to self-host. It is praised for its detailed reporting and analytics capabilities, allowing users to track website traffic, user behavior, and conversion rates. Additionally, users find the interface user-friendly and easy to navigate. However, some users mention occasional bugs and limitations in certain features, and the learning curve for advanced functionalities can be steep. Overall, users find the platform valuable for website analytics and appreciate its flexibility and customization options.

Pros

  • Opensource and free: No licensing fees, allowing for costeffective data analytics.
  • Highly customizable: Offers extensive customization options to tailor reports and visualizations.

Cons

  • Steep learning curve: Requires technical expertise to set up and manage effectively.
  • Limited reporting capabilities: May not provide advanced analytics features found in paid solutions.

AI-Generated from the text of User Reviews

Reviews
fs

florent s

May 22, 2023 Source: G2.com
"Piwik PRO est très utile"
What do you like best about Piwik PRO?

La capacité de l'outil a extraire des données précises sur le comprotement utilisateur de notre site Web, connaître le temps passé sur chaque page et surtout les successions de clic permettant esuite de revoir l'interface pour faciliter l'usage du site. Et surtout les statistiques fournies.

What do you dislike about Piwik PRO?

Certaines interfaces comme la partie visiteur qui est parfois un peu brouillon à mon goût mais à force de l'utiliser on comprends l'intéret de l'ensemble des infos qui s'y trouvent peut-être mieux expliquer les statistiques seraient une solution ?

What problems is Piwik PRO solving and how is that benefiting you?

mieux adapté les mots clès en fonction des recherches des utilisateurs et permettre aussi de mieux être référencé dans le référencement naturel. Connaître les moments ou les visités sont maximale et minimal pour adapter les campagnes de communication au bon moment. Idem pour les ventes flash. Connaître les recherches des clients avant leurs achats aussi...

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GK

Gerhard K

July 15, 2022 Source: G2.com
"Advanced Tracking an get back controlof your 1st Party Data"
What do you like best about Piwik PRO?

ownership of the tracking data

tracking on session levels (consent based)

raw data export

What do you dislike about Piwik PRO?

User interface

Consent Banner from Consent Management System

What problems is Piwik PRO solving and how is that benefiting you?

Detailed tracking with a focus on data security and privacy

Building anonymous audiences for online marketing

Raw data basis for lead and churn scoring

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MM

Muhammed Mujaahid

April 21, 2021 Source: Saasworthy.com
The Best

Matomo is the best open software i have used. It gives you full control over it and my experience with it is WOW. If it's not Matomo is nothing else.

Love you guys...

Read more
DB

David A. Bertolini

January 21, 2020 Source: Saasworthy.com
Roughest, toughest, most complete in-house, self hosted independent analytics for your software

We have several software modules, some of them consumer facing, some only available through intranet. Matomo (Piwik) has sorted out usability and statistical usage problems that otherwise would have been hard to crack. 

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EM

Edwin M

April 30, 2018 Source: G2.com
"Using it during a convention"
What do you like best?

Great interface and fabulous applications

What do you dislike?

Not much i found it works well. Maybe how it works with other apps.

Recommendations to others considering the product:

Try it helped us a lot.

What problems are you solving with the product? What benefits have you realized?

Reviewing stats such as participants tracing them and how it looks, the numbers.

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LN

Louisa N

July 15, 2016 Source: G2.com
"Amazing Reporting"
What do you like best?

The #1 thing I like is the ability for all tracking information to be stored privately and not be used by the company for their own gain. So the data I collect is truly my own, an absolute necessity for business with sensitive consumer information!

What do you dislike?

Honestly the only negative is that I would be responsible for my own data - but they provide a hosted solution that is wonderful as well. There isn't much to dislike!

Recommendations to others considering the product:

This will not be an easy copy and paste installation unless you want to use their cloud platform - which is also great, by the way!

What problems are you solving with the product? What benefits have you realized?

#1 problem solved is ownership of the data collected and Piwik is the best solution!

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EP

Edward P

July 5, 2016 Source: G2.com
"The Google Analytics Alternative"
What do you like best?

An awesome solution for private web, mobile app, and marketing campaign analytics. Best-in-class features and functionality out-of-the-box. A beautiful user interface that makes the system easy-to-use.

What do you dislike?

Functional customization requires development skills. A few tracking features are ineffective due to Google's monopoly and their anti-competitive tactics.

Recommendations to others considering the product:

Awesome solution for private web analytics.

What problems are you solving with the product? What benefits have you realized?

Website analytics, mobile app analytics, marketing campaign analytics. Created custom dashboards and reports.

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RS

Royall S

April 14, 2016 Source: G2.com
"Robust features and smooth operation"
What do you like best?

Piwik installs easily and doesn't interfere with the user experience. It also includes a robust Javascript API comparable to the industry leader and a PHP-based extension system. Even if Piwik doesn't have a feature I might want, I apparently have the ability to program just about any new feature as an extension. Some of these, like the database status reporter, provide indispensable information about the health of the server. The built-in Geolite database downloader is another welcome surprise.

The reports are highly customizable and easy to work with. It also filters out referral spam, which is something Google doesn't do.

What do you dislike?

The interface feels a little rough around the edges. I'd also like to see it use a front controller design pattern that keeps code besides index.php out of the webroot, but these are things that can be improved down the road. I'd also like to see a more attractive default theme. As is, it's a little on the ugly side.

Recommendations to others considering the product:

It's very easy to install, so just give it a try and see for yourself.

What problems are you solving with the product? What benefits have you realized?

I'm trying to track and maximize conversions. Piwik provides detailed information on individual users, which Google only allows in aggregate. This allows much more accurate generation of narratives to describe the desires of users on the site.

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NM

Nathan M

March 24, 2016 Source: G2.com
"Powerful, free analytics with support for a wide range of platforms. "
What do you like best?

Piwik installs rapidly, configures easily, and presents its data in a form which is useful for execs and admins alike. I set up Piwik to email daily reports to my CEOs, and that has saved me significant time which I formerly spent interpreting and explaining previously cryptic traffic analysis reports. I use a single Piwik instance to monitor several clients' sites, so it's saved time from an administrative standpoint as well as a site development one.

What do you dislike?

Very little. It's great software.

The Drupal e-commerce extensions are currently not working for me on an older instance of Drupal, but several other modules and, indeed, the Drupal 6 core, are EOL, so I am not inclined to attribute that issue to Piwik developers.

Recommendations to others considering the product:

Piwik is simple to install, and free. I'd recommend installing it on a spare server and trying it out, I believe it compares favorably to many paid offerings.

What problems are you solving with the product? What benefits have you realized?

Piwik's multiple site support has saved significant time, where I formerly had to gather reports from multiple client sites, I now need only check Piwik's single dashboard. Piwik's digest reports are an excellent time-saving feature as well, and are self-explanatory enough for tech-illiterate execs.

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Pe

Pavlik e

March 7, 2016 Source: G2.com
"representative quality of open source product"
What do you like best?

Possibility to host an instance of piwik on a server which we control, enables us to gather analytics while respecting people's privacy.

What do you dislike?

It takes some additional work to enable geolocation of IP addresses.

Recommendations to others considering the product:

Try it and think about benefit of respecting privacy of people who visit websites you run.

What problems are you solving with the product? What benefits have you realized?

Understanding of traffic to our websites and navigation patterns of people who visit them. It feels encouraging to publish quality content when you see that people take time to get time to read it.

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