MassMailer Reviews

As a Salesforce consultant I've had to deal with a lot of vendors over the years, and specifically a lot around mass mailing capabilities. Each of those products/vendors left a lot to be desired, and it was hard to find one that had intuitive functionality as well as a strong support team.

MassMailer is an outlier in that their functionality is built natively into Salesforce, the setup & usability is intuitive, and their support team is extremely attentive. I've really enjoyed the product as well as working with the MM team.

BYPASSING SALESFORCE LIMITATIONS AND FILE ATTACHMENT

ALL IS GOOD FOR SALES AND MARKETING CAMPAIGN. NO DRAWBACKS.

I have been referring MassMailer to many of my clients and happy to say that we always get excellent customer support from MassMailer. They have built this app one goal in mind - keep it simple. It is straightforward to send outbound mass email campaigns. I like the outreach wizard, which is very intuitive to use for business users. MassMailer has a clean way to support the drip campaigns and workflow email alerts via the process builder. It makes it easy to execute any other workflow processes alongside. You can track the email events such as opens, clicks, unsubscribes, and also capture the email statistics. If you are looking for a robust and straightforward email tool, I put my hands down and say go with MassMailer.

The ease of use and integration with my Salesforce org.

What I most dislike is the support timezone difference.

EST time zone support

overcome

The product just works, no hassles, it just allows us to get our stock lists out.

nothing really, if anything reporting as I would like some more in depth reports.

Good people, good product. Easy to endorse

We use massMailer to send stock information on hardwood lumber and hardwood flooring to buyers around the world on a weekly basis. Then we report from the MassMailer data back to our salespeople who all opened the stock listing in the last 24 hours. It has proven to be a great tool to keep customers informed of what is ready for sale and prompt employees to follow up with those showing an interest.

MassMailer is a great program that has allowed our company to increase revenues by 30-40% since starting working with the program. It allows for us to carefully segment our candidates and clients for effortless mass e-mail campaigns. The program also provides great data and the company is very quick to resolve any issues!

There isn't much to dislike about this program. All of our users, from ages 22 to 63 are able to easily use this program. When we have a technical issue, we are able to get the issue resolved in the same day with a simple call or e-mail.

We have been able to make our mass e-mail strategy a lot more effective and efficient. Our company sends outs about 120,000 e-mails per week for marketing purposes and we do so in very little time, leaving more time for us to work directly with our clients. As I said earlier, the impact over the past 2 years has had a HUGE impact on our revenues.

Support was excellent. Once setup I was just a few clicks away from sending an email out to as many Salesforce contacts or leads that I wanted to. There was no longer any 500/day limit. With Mass Mailer you were able to see important statistics about a campaign email, such as soft bounces, hard bounces, sends, receives, opens, clicks, etc.

Setup is a bit tricky. However, that is where the excellent tech support comes into play. Also, if you are looking for a sophisticated email marketing too, Mass Mailer is not your answer.

This is not a sophisticated email marketing tool. It is a simple tool for getting past the Salesforce daily email send limit. That being said, it can be used for some simple email marketing, and is a great way to get your feet wet without spending a lot of money. Definitely take advantage of the great tech support to help with setup.

I needed a way to do simple mass mailing to Salesforce contacts, bypassing the 500/day email send limit imposed by Salesforce. I also needed a tool that would provide me with some basic email marketing until my company was ready to take the plunge with a more sophisticated tool, such as Pardot. Mass Mailer met all expectations.

As our company's Salesforce admin, I personally like how responsive the support team is when we need it. Additionally, the feedback we receive from our customers on ease of use is amazing.

Previously we had a limitation on the ability to "Save As" modified templates, but was resolved by working with the support team as an enhancement project.

We use ExactTarget/Marketing Cloud for our company mass email sends, but Mass Mailer allows our users to be self sufficient and independent in sending their own personal marketing, which in the world of Real Estate is huge for their business.

Integration to SalesForce is seamless. The app is very easy to use, and Mansa Systems offers great support.

Setup was rather complex, but the support team helped with the integration.

Definitely worth looking into if you are using the proprietary Mass Mail system from SalesForce.

The ability to hook into a third party mail system through the Mass Mailer API has been very beneficial for our organization. We are seeing increased deliverability, with more control on the backend.

With 300k contacts, we were searching for ways to reach such a vast audience in regular intervals, while having the ability to gather metrics and adjust our campaigns as necessary.

MassMailer (along with SendGrid) gave us those tools, at a very reasonable price compared to other options out there. We were able to easily train our reps to send their own blasts, and collect the metrics. We were then able to create call lists based on how a particular contact interacted with the email (open, click, etc.).

MassMailer overcomes a lot of SalesForce's inherent limitations. Crucially, it was a simple fix to dealing with the daily email count limits that prevent SalesForce from being a true CRM (which SalesForce rarely mentions). It also allowed us access to other features such as sending mailings on behalf of other staff. Once setup, the functionality was straightforward from selecting population filters to customizing a template and sending test emails. It was exactly the solution we needed.

There's not much to dislike that MassMailer is responsible for. Installing apps on SalesForce is not easy, but MassMailer provided good instructions. The templates in MassMailer can look slightly different than how they are produced in SalesForce, but that is more an issue of using proper HTML, not a problem with MassMailer itself. All said, MassMailer delivers on what it promises.

MassMailer has been a good tool for us. Their customer service, which was only needed once during installation, was prompt and thorough. They have good documentation, and the product has not failed to date - a notable achievement through SalesForce upgrades.

We adopted SalesForce as a CRM tool, but we weren't aware of its email limitations. MassMailer was crucial in overcoming those issues. As a result, we've been able to use SalesForce in the way we intended. Without MassMailer, we would have had to search for a different solution altogether.