Marsello Reviews

The best part about Marsello is the Integrations it offers are seamless, It gets easily Integrated to Shopify Accounts also offers integration to all major platforms.

The ease of sending out Emailers, Automated Email Campaigns like Abandon Cart, Welcome email is just Top notch.

You also get Loyalty Program option which can be enabled with ease.

The only thing which can be brought down are the prices, bit expensive if you have a large database of customers and you are a big company or needs to send mailers to a large audience.

Intuitive, flexible, integrative platform that is easy roll out.

Nothing really, you need to get stuck in and get used to the platform but was simple enough.

Great supportive team

Loyalty programme for retailers(B2B) equal to that of our website loyalty programme (B2C).

I really like the net promoter score and point system.

Our guests say one of the reasons they come back is goody.

It’s very slow sometimes on the till, and nps doesn’t load on mobile. I wish the voucher redemption is also linked on the pos for less handling especially during peak times.

Return visits

The platform is very user friendly and straight forward and I appreciate that there is a chat box as well so if I get stuck or need help I have someone there I can ask and who will respond immediately.

The glitches, codes not working, emails not going through to customers etc

Great platform, straight forward, easy to use, would recommend.

Goodwill with customers, it's really easy to rectify if something goes wrong, and there is complete transparency.

Goody is so easy to navigate for both the staff and customers and has an easy points system.

When the screens change over every now and then

Huge benefit with getting repeat customers, stats and facts

The most helpful thing about Goody was their customer service. I found Shanaya really helpful and super patient which was great when learning how to use Goody.

Not applicable, we found that it was perfect for what we needed as an organisation.

None, I found their service easy to use

As a business we are now able to get a gauge of how we are doing with our customers and gain feedback easily. It is an awesome way to increase engagement within our club and reward members for their hard work.

As a user, Goody card loyalty systemt is acceptable in so many outlets without carrying any extra card or key tag. Nowadays we love carrying and using our smart phone wherever we go and Goody card is on my mobile since day one. I also take the advantage of what other outlets offer in nearby businesses, it is called 2 birds with 1 stone. As a business owner, I can store customers details to promote other products or services, also we can notify them about our coming up events or trading hours, also we can fix customers' problem on the spot without bothering customer service, so many tools we can use and I am loving it. Personally without a doubt Goody card is the best investment for hospitality businesses, if someone disagrees with my humble opinion they shouldn't be working in hospitality industry.

I cannot think of anything I don't like, (Something I didn't like it now, why I have to write minimum for 40 characters for this section especially person like me I don't have anything not to like) lol

I already recommended a few businesses in my area and some of them already signed up with Goody and we received voucher to spend with the rest of the team members, thanks you so much for your generosity again

I personally love dealing with customer service ladies and gentlemen, they are very good looking, kind, helpful, responsive and attentive. I wish more people in hospitality industry like them, in fact they should teach how to have a can do attitude and problem solver skilled people.

The Goody loyalty program has really been a game changer for our business. It has help grow our business profile exponentially as customers are eager to be part of such a great loyalty program!

The system is easy to use for customers and staff alike.

On occasion the system have gone offline making it hard for customers to scan their cards but really this has only happened a handful of times so no biggy.

This is a good system - easy to set up with minimum help and customers love it.

The goody platform has enabled my independent small business to quickly establish a clean digital client database. The benefit is that I can efficiently communicate with clients, inform them of what's happening in our place and share with them some of our benefits and rewards.

I would be good to have an interface with my retail software. I use Toniq a pharmacy system, For transactional activity, PosBoss for cafe ordering (only) and timely for beauty Spa booking only. While I recognise that my operation is unique in its operation. I wonder if the platform could receive a "ping" from my other platforms even to register a $ amount spent that triggers a request for goody client registration.

If you want to quickly establish a user friendly customer data base then use Goody.

I find that goody is a perfect paperless loyalty system for my customers. Easy for young and old because of email logins people do not have to hang on to their card.

I'd like to have free access to the email database. I know it is available if I ask, but I'd like to be able to get the emails of certain groups. I'm more interested in offering regulars special benefits than bringing back people after six months of no visits.

Goody is truly powerful enough to drive sales as long as you use all functions available.

We've done away with file cards which is amazing.