Marchex Reviews

Great customer service

The team always provides important insight

Nothing. The entire Marchex Team is very helpful

How to maximize every phone call

Jaclyn Coleman goes out of her way to help!

I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone

Dealer analysis before making a dealer visit. Very Helpful!

It helps our customers to know that the program is working to be able to see their results

We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team.

Letting our customers know the calls they are getting.

Simplicity of the whole process start to finish

nothing, everything was super user-friendly and i feel confident to use after one onboarding call

Tracking phone numbers and lead list

Excellent reporting and easy access online.

After having worked with them for many years I do not have any complaints. There is no downside.

Marchex reporting is critical in proving the value of the media campaigns we place for our clients

It's easy to use and setting up campaigns is not complicated.

I can't say there is anything I dislike.

It is helping us to see what print/eBlasts/direct mailers are working

I appreciate how friendly and helpful the staff has been over the many years. Whenever we have had a question or needed support they have jumped right into getting a resolution.

I don't really have anything to say about why I dislike Marchex.

They are bettering their digital call tracking which is the way our company is moving.

The ease of working with their call tracking system. I have used others and they were difficult to track calls,

To be honest, I truly cannot think of anything, That is why I chose Marchex over the others I had used previously

We are in the consumer direct mail magazines and we were able to track our clients response from their ads to see how they were doing. Was truly beneficial especially if the client said they were'nt getting any calls!

What I like most is the ability to review incoming phone calls. Additionally, the dashboard is very user-friendly.

On rare occasions, the calls are not available for review.

Reviewing the calls has eliminated a lot of "he said she said."

Marchex has a simple interface with advanced functionality that makes it easy to request numbers, program ad campaigns, monitor results.

I have no complaints or dislikes. Marchex is the best call tracking service I've used in my career.

Compare Marchex to its competitors, and you'll see that, hands down, it beats them in most categories.

Marchex is helping me provide transparency in campaign reporting to my clients, who previously struggled to understand the success of their marketing efforts due to poor attribution.