Malcolm! Reviews

Malcolm is exceptionally easy to use, with a very simple interface that allows anyone, regardless of technical knowledge, to add and update content. It's also highly functional, with a very intelligent search, that allows end users to access the most relevant information quickly. The front end is very attractive out of the box. It also has a lot of useful integrations including payment and authentication.

There is nothing I particularly dislike about Malcolm, except that sometimes it can be hard to locate a question on the back end to be able to update it.

We use Malcolm for a residential community self-service portal, providing users with information they need about how to do things, key contacts etc. It puts a lot of information at users' disposal in a way that they find intuitive and engaging.

What I like about Malcolm is everything! Setting up a customer self-service portal is extremely easy, and the way the portal is presented is stunning. My customers have all been very impressed with it, and I have reduced over 50% of the time I spent resolving minor issues for clients.

If there was something to dislike in my case is just the lack of native integration with other digital tools that I use. Although Zapier and Integromat are available, that can be pretty costly, so I would like to see more native integrations with UseInbox (email marketing) and SuiteDash (Customer Portal).

I am giving my audience all the information they need automatically, helping me to save valuable time. Since I started using Malcolm, I have reduced my customer support workload by at least 50%.