Mailjet Reviews

User Rating

3.9/5 (Based on 22 Ratings)

Rating Distribution

Excellent
18.2%
Very Good
72.7%
Average
0%
Poor
0%
Terrible
9.1%

User Sentiments

Great Customer Support, User-Friendly Interface, Reliable Email Deliverability, Extensive Documentation

Account Suspensions, Slow Support Response Times, Aggressive Spam Prevention System, Occasional Bugs In Email Editor

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Review Summary

Overall, users appreciate Mailjet's user-friendly interface, ease of use, and extensive features. They find it effective for creating and sending newsletters, marketing campaigns, and transactional emails. The platform's automation capabilities, segmentation options, and reporting tools are also well-received. However, some users have reported occasional technical issues, limited customization options, and a learning curve for advanced features. Additionally, pricing concerns and customer support responsiveness have been mentioned as areas for improvement.

Pros

Userfriendly interface, making email marketing campaigns easy to create and manage.
Robust automation features to streamline email marketing activities and save time.
Detailed analytics and reporting to track campaign performance and measure ROI.

Cons

Limited customization options for email templates, which may restrict design flexibility.
Occasional technical issues or glitches reported by some users, affecting campaign delivery or performance.
Relatively higher pricing compared to some competitors, which may not be suitable for small businesses or startups.

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Reviews

Don Crawford

November 28, 2024 Source: Trustpilot.com

The team came through!

The whole team including Lara helped to straighten out a mess we made. They were both responsive and helpful.

Alan G

November 25, 2024 Source: Trustpilot.com

Excellent telephone-driven support!

We had an issue with our account due to some unusual behaviour being detected. I called MailJet's support team, and Theo took on my issue as a top priority.

I loved that he was so keen to work interactively with me on this issue - he placed me on hold while he did some investigations, and overall it was clear that MailJet really wanted to resolve my issue ASAP. So often my experience with "phone support" is that they just want to ditch you off the call and go back to sending cryptic emails.

Theo and I worked out a plan of action between us, which we both then followed and this resulted in service resuming very promptly indeed.

Konstantinos Ioakim

November 22, 2024 Source: Trustpilot.com

Transparent Service

Exceptional support! They quickly opened my account, demonstrating incredible speed and attention to detail. Their thorough approach—asking the right questions, gathering all necessary information, and carefully reviewing everything—made the entire process seamless and efficient. Highly professional and reliable!

Chloe Mendez

November 21, 2024 Source: Trustpilot.com

Anastasia! Thank you!

Anastasia is truly an angel! She went above and beyond to assist me, providing clear guidance and support every step of the way. Her ability to educate me about the platform was exceptional, making the entire process smooth. I am incredibly grateful for her professionalism, kindness, and patience.

Danielle Dubay

November 19, 2024 Source: Trustpilot.com

Prompt and helpful

Simeon was prompt and helpful, and escalated my inquiry to the proper department

Sara,

November 18, 2024 Source: Trustpilot.com

Excellent and timely response to…

Excellent and timely response to questions. Would recommend.

Garvan Lawler

November 15, 2024 Source: Trustpilot.com

Simeon was a great help

Simeon was extremely helpful will this topic. They went through all questions with great care and patience. very helpful

Manuel Huber

November 11, 2024 Source: Trustpilot.com

hands up for the support team

The support team is really quick and helpful in case of any problems that come up.
Great job and keep on the high level.

Steve

November 8, 2024 Source: Trustpilot.com

Theo did a great jop

Theo was friendly and able to take care of my issue, he was pleasant and friendly great customer service provider

Despina Thomaidi

November 5, 2024 Source: Trustpilot.com

Thanks for a prompt help and detailed…

Thanks for a prompt help and detailed explanation of the problem and possible solutions!