Mailfence Reviews

User Rating

4.2/5 (Based on 136 Ratings)

Rating Distribution

Excellent
72.8%
Very Good
5.1%
Average
2.9%
Poor
2.9%
Terrible
16.2%

User Sentiments

Excellent Customer Support, Strong Email Security, User Friendly Interface, Reliable Email Service

Limited Free Version Functionality, Occasional Email Delivery Issues, Lack of Mobile Application, Slow Support Response Times

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Review Summary

Mailfence is a popular choice for those seeking a secure and private email service, with customers generally praising its robust encryption and user-friendly interface. While some users find the free plan limited in storage and features, many are willing to upgrade for more advanced functionality. The most consistent praise is reserved for Mailfence's exceptional customer support, which is consistently reported as prompt, helpful, and attentive, even to free users.

Pros

Excellent customer support, quick and helpful.
Secure and reliable email service with endtoend encryption.
Offers a good range of features including a calendar and document storage.

Cons

Free plan has limited storage and features, forcing users to upgrade.
Some users report issues with the web interface and lack of a mobile app.
Pricing can be expensive for multiple users, especially compared to other providers.

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Reviews

Annie

November 16, 2024 Source: Trustpilot.com

Amazing service

Amazing service , they always go above and beyond any service I have had. Very efficient and fast response. I love the platform also and simplicity of use .
Thank you so much

Troy

September 8, 2024 Source: Trustpilot.com

warning: Try free account first.

There seem to be an awful lot of 5 star reviews here in spite of the poor customer support and the horrific mobile app. Support is non-existent and the app unusable. Save your money.

Tom

August 6, 2024 Source: Trustpilot.com

Mailfence: Everything I need for my business

Mailfence: everything I need for my business

I own a small business with 5 employees, and recently made the switch to Mailfence. Due to the nature of our business, we needed a solution which provided security and privacy of communications. Thanks to the online storage, we can safely share and collaborate on documents. And customer support has always been very responsive, especially during the onboarding phase. Highly recommend!

Quentin

July 15, 2024 Source: Trustpilot.com

Clean UI, easy to use

I've been using Mailfence and their new mobile app for a few months and I've found no issues so far.

Very happy with this service.

Fred

July 11, 2024 Source: Trustpilot.com

Happy MF user for years

I have been using MF for years, and it runs very smoothly. It's stable and highly effective at protecting my privacy, meeting all my expectations. Although the anti-spam filter can be a bit aggressive, I prefer this over a lax approach that results in a cluttered inbox, which I’ve experienced with many other services. I extensively use the whitelisting option to ensure only the emails I want appear in my inbox.

The support team has helped me resolve minor configuration issues, especially with the various exotic mail clients I use.

Overall, MF is well worth the money. I recommend it to anyone concerned about privacy.

Daniel

June 7, 2024 Source: Trustpilot.com

Great customer service

Great customer service, website design, responsive and secure email address are main qualities of this email provider.

mDG

April 11, 2024 Source: Trustpilot.com

great job with support

I have been using this service for a few years now. A major issue that I had from the beginning was just recently fixed. Thank you guys for all the support.

Albi

February 15, 2024 Source: Trustpilot.com

Great Customer Service

Being new to Mailfence, I have had to submit a couple of support requests. On both occasions I received quick responses which provided clear and simple guidance. Shout out to Jean! One of the replies came back in less than an hour. The company ethos and privacy standards seem to be of the highest. Bravo!

Paul

February 12, 2024 Source: Trustpilot.com

Mailfence is an excellent encrypted…

Mailfence is an excellent encrypted email service. I found their product very easy to use and even though I am a free user who doesn't get priority support they replied to my email for help almost immediately.
I'd recommend them to anyone!

Richardo

February 5, 2024 Source: Trustpilot.com

Really fast turnround on technical…

Really fast turnround on technical query.

Reply by email was concise and to the point. Exactly what was wanted,