maaiiconnect Reviews

We are a company selling herbal supplement and aromatherapy products and we use cinnox to help with our customer support. We promote our products and communicate with our customers using multiple channels including Facebook, DID number and wechat. With Cinnox, I can manage e customers inquiries all in one platform which is very time saving and convenient!

I also use cinnox to communicate with my oversea supplier as I can make international call in a good rates using Cinnox! I will recommend it to any companies who want to manage customer inquiries and do business international communication more easily!

I think it is good in general, I haven't found anything I don't like yet.

Customer service; international calls

I really like the fact that CINNOX offers a customer-friendly digital ecosystem with features such as a web link feature to start a live chat session or a web call directly from our customers, who previously served them. This makes it much easier for them to get answers quickly and conveniently without having to wait on hold while they figure out who they need to speak with.

limit spacing for text messaging on mobile phone.

To provide seamless and integrated experiences for my customers, we made it easy for them to report and resolve issues. This not only saves our customer time and frustration, but also improves their overall experience with our brand.

CINNOX is developed by a telco M800 which provides DID, ITFS and SMS service, etc. Traditionally, we can only rely on PSTN to make an off-net call to communicate between customers and us.

After having CINNOX, our customers and us can cross-communicate between on-net and off-net; our customers can chat with us through a widget on our corporate website or use a direct web link. Moreover, it can integrate with the most popular social media platforms such as WABA, Facebook Messager, WeChat or other third-party platforms. So, our customers can also contact us through their favorite social media.

We can handle most inquiries on a single platform, especially during the pandemic. We do not need to make some changes on our PABX to set call forwarding and avoid disclosing our personal phone number. We only need a web browser or mobile app. Furthermore, CINNOX provides APIs for us to achieve different management, operation or reporting tasks, such as sending bulk SMS from a template or generating various kinds of reports.

The system design of CINNOX may focus on marketing or sales, so the handler can only access their inquiries. If this platform is for the CS department, they cannot access all queries. So, it is recommended to make the platform more flexible. A particular profile will be applied after updating the organization's industry field, selecting a predefined department/team field, and adding more user roles and permissions.

It can help to reduce the workload of managing multiple platforms. Also, I can easily assign a staff or a staff list to the route for different directories or destination numbers.

I like that the platform is very user-friendly, and the features are not overly cluttered. It is simple to navigate with a good interface, and also very importantly, easy to install the software by anyone in the company. The platform provides a multi-purpose communication tool that can be used for customer meetings and team collaborations. I also like that CINNOX offers toll-free numbers that you can use to receive all your calls and manage your records more conveniently within the dashboard. You can also upgrade to gain the feature to send and receive SMS. I heard that QR codes can be scanned for convenience by customers, to avoid filling in particulars. I've not tried this feature though and will be glad to do so. The video and audio are also excellent. Overall, a good platform to stay connected with your customers and colleagues.

I've not thoroughly explored the platform, however, I felt that the product demo could be well elaborated with an eloquent presentation. Not that it is a showstopper or anything, ultimately, the platform is incredibly easy to understand and utilize.

Ongoing communication with customers and the internal tea. The product is easy to install and creates a meaningful experience in handling the customers inquiry.

I like all the features and tools especially the video calls direct from the enquiry option. This helps a lot for my staff to manage those customers who requires extra attentions.

Nothing to dislike about this product. So farm everything is good on my end.

This is the system like no other in the market to be compared. To begin with , the price is among the cheapest and the features ? Among the most you can ever asked for.

We solved the problems to connect all of our social platforms into 1 and would be able to retain and reach out to customers within our SLA timeframe. CINNOX helps us a lot in preparing and connecting to socials has never been a hard one. 1 click away

It is easy to use, works with multiple platforms, and reasonably priced

not a free product like messanger/whatsapp

easy to use, excellent reporting tool

stay connected with friends/clients

maaiiconnect is a multi purpose communication software that can be used for customer meetings and for team collaboration. Through the widget, it allows customers to have live chats with you, start web calls and video conferences. In addition, customers can also scan QR codes for convenience. As far as team collaboration is concerned, maaiiconnect offers screen sharing as a feature alongside video conferencing. You can record and share all calls and conferences, and maaiiconnect also generates reports for these calls so you can keep better track of concerns and enquiries from the customers.

maaiiconnect offers a virtual toll-free number that you can use to receive all your calls and manage your records in a more convenient fashion within the dashboard. You can also upgrade to gain the feature to send and receive SMS. For the purpose of sending PSAs or making announcements, maaiiconnect allows you to send messages in bulk. Additionally, it can integrate with Facebook Messenger.

Overall, maaiiconnect allows you to have more than one single way of communicating with customers and coworkers in one single platform.

I like my experience with maaiiconnect so far. But it would help a lot if there was a free trial for Pro. Before we upgraded to Pro at my organization, we were skeptical as to whether the cost and the features that come with Pro would be worth it. We're quite happy with it now, but making that decision would've been a lot easier if there was a free trial for us to try.

You can't go wrong with choosing maaiiconnect for chatting or having conferences with customers. I highly recommend it as the software is very promising and it's backed by a competent team.

I've been using maaiiconnect at our organization now to collaborate for projects with a small team that I lead. It is by far the best all-in-one communication software I've come across where I can easily manage and handle all my messages and phone calls in one window. This is incredibly helpful for generating reports of customer calls as they're not all over the place. maaiiconnect makes it so much easier to micromanage meetings. The benefit I've realized is that you can have up to 5000 mins of on-net call times that reses on the first day of every month.

maaiiconnect has a user-friendly interface with an intuitive dashboard that's easy enough to understand and use. It takes very little time to set-up and and provides an excellent platform for customer interaction through live chat, voice calls, and video calls. Video and audio are of good quality and bandwidth usage is quite low. It sorts all calls that are open, being handled, or missed automatically in the respective categories for easier means of monitoring them. maaiiconnect also allows report generation for calls, chats, SMS, etc in a convenient manner.

maaiiconnect currently has no support for WhatsApp or WeChat calls for some international customers.

maaiiconnect has been a fantastic addition to our organization. I recommend it giving it a try.

maaiiconnect has helped us strengthen our method and consistency of communication with our customers. It's quite convenient to be able to handle web calls, phone calls, SMS in one single platform with with no hassle in keeping track of them. Benefits I've realized is maaiiconnect allows us to have a toll-free number using which our customers can contact us. We're able to generate reports and analytics to further improve our customer interactions so that both sides end up being satisfied.

Powerful SMS and Toll-Free features on top of the usual live chat, web calls and video calls.

Lack of tutorials, but their CS is good.

I don't have the technical background to understand the differences of software, but in comparison to a few other platforms I personally used such as Zendesk, Helpshift, Skype and Zoom, I find that maaiiconnect kind of like a mix of everything. To me, the ability for me to blast SMS from my own dashboard without going through another provider seems magical, and loved my dedicated toll-free number which makes my customer management so pro. I know there are similar things out there but I think maaiiconnect is great because it's so affordable!

My company needs ways to reach our existing customers but not all of them provided us emails for EDM campaigns. We have many phone numbers collected but it is difficult for us to setup SMS campaigns because we need to use another service provider, which involves a lot of import and export of customer data and it is easy to lead to mistakes. With maaiiconnect, we are now able to centralize all customer data with our own CRM and able to blast SMS to our users with a few easy clicks, it even allows me to reach international customers with an accurate estimated budget calculation. Furthermore, we now have our own Toll-Free numbers so our customers from around the world can reach us more easily with trust. All at a very low cost.

Clean and Clear UX/UI. Easy to set up and use.

They are not supporting ChatGPT at the moment.

Whatsapp Business for in-house support and customer help desk.