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The customer service is outstanding. They really care to help their customers.
The platform can be difficult to navigate for new users. Some processes are not completely user-friendly.
Reporting is great. I have learned how to manipulate the platform to suit our needs without much assistance from M&H. However, each piece seems independent of the others, so, for example, you cannot view a person's I-9 within their profile and have to go to another section to view their I-9. I think this is more of a Kronos/developer issue than M&H themselves. They are a quality group to work with. They are very attentive and care about the needs of their customers.