Lumoa Reviews

Lumoa is easy-to-use and implement. It gives good overview, analyses and insights to complicated and often scattered data.

Not much not to like. Somehow make even more easy and insightful.

Lumoa takes in large volume of customer feedback from various sources, pulls it together and does automatic breakdown, reporting and analyses of the feedback. Without this analyses as a business developer I would be lost in details and loose sight of the major issues and their priorities. Being able to find out what are the biggest painpoints I'm able to prioritize our development work to issues which matter the most.

THe product is easy to use, simplicity with complexity. The support of setting up the tool was great!

A few bugs here and there but quicly resolved by the development team.

Giving an overview of the incoming feedback linking it

Lumoa has enables us to get a much better understanding how our customers think about our products throughout their customer journey. Lumoa is easy to use and the genAI extension has also been a great addition to the tool, making it even quicker to assess our large amount of customer feedbacks and identify hot topics. Lumoa was also quick and easy to implement, which is always a big plus!

So far both me and all people I have talked within our organization have been very happy to Lumoa, so not dislikes at least yet.

It helps me to identify hot topics what are customers are giving us feedback about, which we can then take into consideration when we develop our products and make business decisions.

Compared to previous experiences with another supplier and custom solutions for the same purpose, I feel that the language model quality is good and especially the interface is ahead of the competition I have experience with. Also, communication with Lumoa has been good in my experience.

Even with the UX being very good, some improvements would help in fluent utilization and the utilization by non-frequent users. However, these relate in part to having a very varied source of feedback from different services and channels which leads to a large amount of background information/filters.

Lumoa helps in managing a large amount of feedback accross channels by providing a quite handy user interface for analyzing and exploring feedback.

I like that i get notified for customer feed-backs that are below a certain grade. The AI generated weekly summary is also very helpful.

Sometimes drilling down in the different topics to understand where the problems are is not so straight-forward

Follow

The platform is very user-friendly and provides a lot of insight. The team always checks in from time to time if we have concerns. We have great support with implementation and integration, all of our key people use Lumoa on a very frequent basis.

None that I can think of at the moment, it's all great so far.

How our customers perceive the service, the experience, and the company

The GPT-summarys and the customer service.

You have quite often refresh-based problems.

What are the most important benefits for our resorts, and what should we do to improve.

Lumoa gives a good insight to feedback data. Based on the understanding so far, we will be able to provide our organisation a great value-add for further analysis.

I would appreciate the built-in instructions in my local language.

Lumoa gives a valuable perspective on our feedback data.

I like the user friendly platform and the easy to find data!

Nothing - My utilisation of Lumoa has always been without issues.

Lumoa helps me see how our business is performing in the eyes of our customers and therefore allows me the opportunity to feed back to agents effectively.

Helps in my daily work and I like the design.

Needs to improve the way you select the actions during the day and should be easy to change a repeating schedule.

organizing my team on their tasks.