Lumi Wallet Reviews

For those on a time crunch, solid company, actual support in crypto, UX makes most things clear and seamless, UI gives you a pretty polished experience but fees are high in a few places. Overall, it's a solid wallet.

For those with more time...

Customer Support or a lack thereof is one of crypto's biggest blind spots, trailing somewhere closely with the ETH network's high fees.

I had to recently open a ticket for a situation I am only still piecing together and reached out to Lumi on Twitter to figure out what happened. Within 45m I had a DM from a legitimate handle on Twitter, confirming my ticket and issue had been received by the support team and within 1hr I had my first of many responses from support.

After my experience this morning I think I've found another hidden gem. I feel very, very comfortable leaving my crypto in the Lumi wallet. They also support a lot of other tokens you may not find elsewhere.

This does not mean I should be slack with security practices, it's still a non-custodial wallet. They don't have your keys or passphrase.

Fees

I did consider buying some ETH in the wallet recently but when I compared it to Coinbase, I couldn't justify $10 in fees or a charge. Maybe for a larger amount than $70 if that $10 is a flat charge then sure but it seems like for smaller amounts it's best to buy at an actual exchange and send it to the wallet.

Many people complain about high fees, myself included but I've noticed something odd with the Lumi Wallet similarly to the ZenGo Wallet, Dao, and Compound Finance. You're sometimes quoted these really high fees but if for whatever reason you decide to bite the bullet when you send, you later notice the fee was only $6.34 or $12-$16...not $66, $89, or $100-$300.

The highest I've seen in Lumi is $66 or so but it ends up being far less when I look at the actual deducted ETH and check the txn on Etherscan.

So that's a pleasant surprise.

Exchange feature

I haven't used it. Nothing against any of my favorite wallets, Lumi now included, but you sometimes get more when you deal with an actual exchange.

UX

Fairly solid, though some type of warning or the inability to turn off a wallet with a balance, which I've seen in a number of other wallets, would have prevented my situation this morning. They'll want to look at the accessibility of the app, which I can see in many areas of the cards isn't meeting a 4:3 WCAG ratio for contrast.

UI

Hands down one of the more simple (part of the UX) and visually rewarding apps out there in this regard. The UI feels purposely consistent and being somewhat cognizant of familiarity as a key software/product heuristic.

Requests

- Staking / Voting
- Support for .ETH, .ZIL and .crypto domains. An Unstoppable Domains Integration would take care of .ZIL and .crypto.
- Support for FIO names I would imagine is a next level of integration to extend the .ETH, .ZIL and .crypto domain effort if that that were to happen.

This is a quality app. I use this wallet on my phone so that I can always do some kind of manipulation with my crypto at any time

I found it very by accident and find it very useful and informative! Recommend! Fast Transactions. with on gong support + 1 - 8 05 707 2005, Will definitely do it again..

Date of experience: April 24, 2021

I have tried all my possible best to reach out to them in every platform to no availability, I had almost 190k stuck on their platform now I’m free of them. Now i see everyone here has a lot to say about them. My bio

Wake up call , this is a scam.
I got help from someone who recovered my money for me .
Oliver Zimmerman on Facebook .

One star is to much…slowly but surely suck the money/crypto out of you with fees and minimum amount crap to withdrawal or send or exchange…IF YOU PUT MONEY/CRYPTO INTO THIS APP…YOU WILL NEVER GET IT BACK…

ATTENTION! ATTENTION!
ATTENTION! BEWARE OF
SCAM wallet.DON'T BE SO NAIVE! Six months ago i registered this wallet. Have processed several transactions literally 4 or 5.
Last transaction was performed 08.12.2021. The same evening my money was stolen by unknown...without any confirmation from my side!!! It was not so much but...even 55$ have to be secured. Guys run away from this provider! Take care about your money!
By the way they delete my warning reviews every time i post them!
RUN away until you are hacked!