Luma Health Reviews

Luma has the best customer support. They listen to what their client's needs are and will work to find a solution that meets that need. I also love how intiutive the software is. Most end users can navigate the site with little training.

I wished the information in the insight center (reports) was a bit more clear on where data is being pulled. But this is a newer feature so it can only improve over time.

High incoming call volumes, by using online scheduling with Luma we are able to reduce incoming calls.

No show rates, by using Luma reminders we were able to reduce the number of no shows and improve appointment conformation rates.

The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement. The core functionality is practical and operates seamlessly within the healthcare ecosystem, facilitating increased system performance and reduced FTE workload, enabling the workforce to focus on higher-level functions. Furthermore, Luma has ample room for flexibility and adaptation to specific system use cases, furthering performance and reducing workforce redundancy. My favorite part about Luma is working with their team, who are brilliant, compassionate and innovative. Luma has helped our system quickly solve many complex problems, and I look forward to our future together.

There is little to not like about Luma. Luma is a complex IT solution that requires familiarity with products and Epic to operate successfully. Luma works 99% of the time, with most issues (9/10 times) often occurring due to inaccurate or incomplete data at the system level, not the product level. Yes, Luma will encounter issues. However, their support team is world-class and a pleasure to work with. They will stop at nothing to serve their customers.

Luma automates much of our patient engagement tasks, enabling us to communicate, schedule and help our patients remain connected to their care. Luma has unlocked untold potential across our system and continues expanding our system's connection ability. With Luma, we've implemented automated solutions to:

- Schedule covid-19 first-dose vaccines resulting in ~13% of the total scheduled vaccine volume in 2021

I absolutely love the ease and quickness of sending secure messages to our patients with referral/appointment information. You can include every detail for them without having to play phone tag. and I can move onto the next task but still have a conversation with the patient if necessary.

The only downside I have found with Luma Health isnt' at all the program itself. Its only the patients who do not know how to use it. This usually is our older generation. But for the most part I've found it to be very helpful despite those few. Also, I do wish the secure messages stayed active a little longer than seven days.

The problem that LH is helping me with is the ease of reaching the patient. Sending all the pertinent information to the patient without having to make 2-3 phone calls or leave voicemail messages with word limits.

I like how easy it is to use and how helpful it is for me to communicate with my pt.s and to be very direct but also detailed if I need to. This is a great system!

I have nothing that I dislike about the program this far. I have no complaints at the time, but I am sure if I did, I could reach out, and they take advice well.

They are solving making it complicated for pt. and providers to communicate and for those unable to use vocal resources, and it has also helped our community.

THE PAPERWORK FILLING OUT IS good and the times reminders.

nothing that i can think of at this moment to be honest.

SCHEDULING PATIENTS .

After over a year of discovery and vetting multiple vendors, Luma was an immediate stand out as being the most comprehensive solution for our needs. We knew the initial push had to be engaging patients through a seamless communication tool to introduce web and mobile experiences that would build the foundation for future digital endeavors. We were looking for a platform that eliminated the need for disparate processes and technology that would help minimize maintenance and financial commitments, and Luma has delivered that. The customization options allow for quick and seamless updates that we have control over, and when we've needed support from Luma, their team has always been very timely with their responses. Luma is the best well-rounded solution out there, that provides results both for the patient and for the organization.

We have struggled with the forms build and discrete field mapping into our EMR, Cerner. Understanding we would battle with Cerner accepting the push of data, it has been unfortunate to continue to see delays in such a powerful tool that would bring our teams so much efficiency. The output of the forms is also something we have been focusing on to hopefully get to a position where we can print them if needed for our providers and it wouldn't be 28 pages. Excited to hear their new partnership with DocuSign, though, which should help!

The biggest improvement we have seen has been the success and adoption of online scheduling. Self-scheduling for specialty care like Orthopedics has always seemed like a daunting and impossible task, especially with the minimal utilization by patients for acute care through patient portals. Fluidity and ownership of the build allowed us to create a seamless experience for patients while also incorporating the logic needed to drive patients to the right provider team based on the needs of their care. We have enhanced our availability through team scheduling workflows to leverage our APP models and get patients in faster. Allowing our patients to be able to view provider schedules after hours, 24/7 has given us the edge we were looking to accomplish in order to maximize our NP acquisition for patients seeking digital options for care. It’s no longer a mad dash for patients first thing Monday morning to try and get through high-traffic call days when they can now send a quick text or flow through our scheduling forms to get the appointments they need. We went live at the beginning of April and just surpassed 2,500 appointments successfully scheduled online. Also, one of the things we were struggling with was high no-show rates. We were faced with limited flexibility through our appointment reminder system forced an undesired loss of revenue that was easily improved by the functionality through Luma. We have seen almost a 40% decrease in no-show rates month over month, which has stabilized provider productivity and continuity of care.

I like how easy and straight-forward the platform is. This has made staff training incredibly easy, even for those late adopters. The secure texting feature has improved patient communication and increased patient satisfaction.

There is no easy way to send patients multiple forms in one link, they are all separate. This proves to be challenging when sending forms to new patients as they have so many 'links' to complete.

Luma is helping fill our schedules and increase volumes via the waitlist feature. It is helping our medical secretaries and other admin support staff be more productive and efficient with patient communication as well.

Ease of texting patients and clients to gather necessary information prior to appointments. (Especially insurance cards, medical history, demographics etc) I can also notify them of other insurance issues to help resolve them faster. (Coordination of benefits, prior authorization or other denials)

At times be glitchy without information updating in real-time. Sometimes patients or clients struggle with the technology and how to upload requested information, or the platform they are trying to use isn't formatted for luma messaging.

It helps with insurance, denials, contacting the patients with payment reminders and using their preferred language is a great added feature. Many patients prefer text messaging over the traditional methods.

It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our

Luma health does not accept names with apostrophes, which makes it very hard to log into. Other than that i have no other complaints

Luma makes work so much easier rather than calling the patient i canjust shoot them a fast text and make my life easier