LoyaltyPlant Reviews

At Sundae Artisan Ice Cream, our key focus is creating great customer experiences, and Loyalty Plant has been a key part of that.

The Loyalty Plant team has been fantastic to work with. They’re quick to respond, open to our ideas, and always ready to help. Their emphasis on direct communication and personalized, custom support is refreshing.

Their unwavering commitment to growth and innovation. The team is committed to mapping out enhancements in our yearly roadmaps, ensuring that we stay ahead in a competitive market. Their dedication to continuous improvement not only benefits us as a business but also elevates the experience for our customers.

LP has big plans and aspirations, which can sometimes lead to delays in delivering items exactly on time.

The platofrm is user-friendly the platform and our customers love the seamless experience, making ordering easier than ever.

With LoyaltyPlant, we launched our app and online ordering website for our chain. Everything is supported by incredibly user-friendly analytics, easily accessible through the CRM. What’s really cool is that it integrates seamlessly with our POS system, ensuring all orders are placed and tracked instantly across all platforms.

Sometimes we encounter technical issues, but they don’t impact us significantly since the team resolves everything very quickly.

Direct Delivery System: they helped us set up a direct delivery system, streamlining the ordering process.

- We launched our first branded app, enhancing customer engagement and convenience.

What our team really loves about LoyaltyPlant is their comprehensive solution. The app, website, analytics, CRM, and other products we use create a unique restaurant ecosystem that helps us grow our revenue!

Be ready that you need to have a marketing person from your side to manage your project properly.

For our vegan restaurant chain, LoyaltyPlant has enabled us to implement direct ordering effectively. We now have our own user-friendly app, a website where guests can place orders through their browsers, and excellent analytics. Overall, we appreciate the LoyaltyPlant solution for its efficiency and the rapid introduction of new features and marketing opportunities that support our growth.

What we really like is the product itself. The AI-powered campaigns have become our best marketing solution since we didn't have the resources to maintain a constant marketing effort before. Now, everything is highly personalized and cost-effective. This is true loyalty!

Sometimes tech issues arise due to the new features, but the team resolves everything quickly. It also requires time and effort on your part to understand the processes and oversee the entire workflow.

They helped us start our own direct delivery, launching our first branded app, website for online ordering, and CRM, all while tracking results with advanced analytics. Ultimately, it's all about increasing revenue for our restaurants.

Working with LoyaltyPlant has significantly enhanced our business and marketing results, leading to over 15% growth in marginal profit compared to the previous year! For our Italian food chain, it was a game-changing moment.

The onboarding process took slightly longer than we expected, but the team eventually resolved all the legal and technical issues!

- Facilitating smooth direct ordering through our branded application

- Building strong relationships with guests through a loyalty program

What we like best is that our team takes full advantage of LoyaltyPlant's comprehensive approach. It allows us to offer direct delivery from our restaurant chain and create personalized marketing campaigns for our audience. It integrates with our POS system and is very user-friendly.

It requires active involvement from our team. Make sure you have a dedicated person available to work with the product.

LoyaltyPlant helped us to launch direct delivery through the branded app they developed for us, as well as our own web ordering website. For many years, we wanted to have a loyalty program, and what LoyaltyPlant did for us exceeded all our expectations.

It helped my Asian restaurant chain in Europe to expand and become independent from aggregators! Their product helps us work closely with guests (thanks to our loyalty program), receive direct feedback from customers, and track results from all marketing campaigns.

Sometimes we experience technical issues with the connection of online orders to our POS system, but the team helps to resolve them instantly.

Breaking free from aggregators and establishing a direct ordering system was our main goal! It helped us save significantly on commissions and build direct relationships with our guests.

LoyaltyPlant has given new life to our dark kitchen restaurant project! We used to rely on aggregators all the time we worked in the market, but due to the commissions we had to pay for each order, it was hard to make a solid profit from the project. When we started using LoyaltyPlant, we launched direct delivery (through the branded app) and started working closely with the loyalty program—this brought our whole marketing efforts to a new level.

The process of launching required effort from our side, so you'll need a dedicated person from your team who can be involved in this work. The rest is good.

Avoiding high commission fees: by using LoyaltyPlant, we can now manage direct delivery through our branded app, eliminating the need to pay high fees to aggregators.

I highly recommend LoyaltyPlant as their product really helps to drive more revenue by increasing the order volume, average bill (yes, people order more through the app!), and turning the audience into a loyal one. We have been using their platform for our Asian QSR chain for more than 3 years, and the whole team (including employees in the restaurants) likes its simplicity of use, app features, design, and CRM. Additionally, it’s amazing that they use AI to make effective marketing campaigns, which we tried several times—it was cool.

The LoyaltyPlant product works perfectly for restaurant chains that have several locations. For those who have just a few locations, you’ll probably need to educate your marketers so they get involved in the process of working with the CRM system and making special marketing campaigns.

- We receive more revenue owing to direct delivery (and don’t spend big commissions through aggregators).

- We build long-term relationships with our audience and create connections through personalized campaigns.