Loop Returns Reviews

loop stores all of the information you need to process returns and makes a seamless process for customers whether they are returning or exchanging.

I wish there were more options on the backend, editing a return/exchange.

Worth the money!

less manual work and more accurate processes. reporting has been a great benefit.

When we launched Loop Returns our ticket volume decreased by 80%. We are a small team and managing returns on our own was beginning to get overhwelming. We are so glad to have found Loop.

Hopefully in the future, Loop will allow for 1. multiple labels to be created for an order that had more than one shipment 2. ability to purchase expedited shipping during the instant exchange process.

Loop Returns has saved our team so much time by processing returns for us automatically and allow the team to focus on customer care and other important projects.

What I like the best when I am using the loop website is how detailed it is and how easy it is to use.

What I dislike when I am using the loop website is none so far.

When I am checking if there's a return processed, I can easily check it. And I can easily resend return labels to customers.

Returns before Loop were difficult because there was too much gray area. Loop allowed us to simplify and streamline the whole team!

Nothing - its a great program and we will continue to use!

It's fixing the issue of too much "gray area" when it comes to customer service and also allows customers to do most returns themselves.

Loop has a very user friendly platform. They have more option for advanced exchanges and their platform is better for upsell and sales.

I wish there were more workflows for complex sales for multiple SKUS

international label generation, our cs team processing manual returns and exchanges.

I must say it has completely revolutionized our returns process in our e-commerce business. This software has become an invaluable asset to our team, streamlining the entire returns management process and providing a seamless experience for both our customers and our staff.

I would love to see additional options regarding carrier integrations for international returns.

Firstly, it streamlines the returns process, reducing manual efforts and minimizing errors, which has significantly improved the efficiency of our operations. Additionally, Loop Returns offers a user-friendly interface, making it easier for our customers to initiate and track returns, leading to increased customer satisfaction and loyalty. Another key advantage is the customizable workflow, which allows us to tailor the returns process according to our specific business requirements. This flexibility ensures that we can handle returns efficiently while maintaining our brand's unique identity.

The return process for our customers is easy -- so they are able to submit returns and exchanges themselves!

Would love to be able to select indiviual returns that need to be manually entered on the backend.

I love that we are able to have our customers process the R&E themselves then receive a QR code easily.

I love how much we can do in loop. The program is easy and the new released features continue to keep funds in the business.

I would love more data, a breakdown or notice of "hey you suddenly have an increase return rate of this product, color and size" as that is something I am watching.

Loop is helping us keep money in-house. Our exchange rate is up and the Return for a refund is down.

Loops are easy to use, user friendly too

When it's having an error or system issue.

Updates posted that pops up.