Lookback Reviews

When lookback works, it's absolutely perfect!

Most users go through the installation process just fine because of the clear instructions.

Audio and video are usually pretty clear (but this depends on the user's bandwidth).

I LOVE the notes with timestamping and the ability to have observers go back and rewatch sessions!

When a user is even *slightly* tech illiterate, or there are bandwidth issues, lookback suffers from the same problems as every other similar service.

I use lookback mainly for remote usability testing for new software.

My favorite feature is the ability to bookmark certain timestamps of recorded sessions and add notes. Our UXR then goes in to compile all this qualitative data into our UX Research repository for easy search of terms associated to certain features we were testing at the time.

I wish there was a desktop notification through the browser letting us know that a user has joined and is waiting for the facilitator to start.

I would recommend trying it out first. once you have a session recorded, change the speed of the playback so you can review your footage and notes a lot more efficiently.

We have a small team of 7 UX Designers, UI Designers and UX Researchers that share the tasks of research in our company. Lookback lets us curate UX test sessions in an organized manner by providing tools for us to show user sentiment (camera on user) as well as share their screen. In addition to that we are able to input notes (qualitative data) right on the video via timestamps. I really like the highlight feature because these are the types of reactions we want to show our executives and stakeholders to help us defend our rationale.

I really love LookBack. It's a great tool for conducting live, remote usability tests. The options for watching users interact with your website or app, while also doing a simultaneous video chat, are really fantastic. It's also great that you can invite team members to observe sessions.

Every once in a while, I run into connectivity issues during sessions. While this is rare, it's extremely frustrating when it does happen... ugh.

LookBack really is leaps and bounds ahead of ahead of other tools. It's the only one I've found that can do remote usability testing for native apps as well as websites.

We use LookBack in order to conduct remote and in-person usability tests and user interviews. It's great for recording sessions, including screen activity, audio, and video.

LookBack is a fantastic user interview app. You'll love the option to export videos and the ability to collaborate with team members.

LookBack is fantastic, but I wish it didn't make users download and install plugins...

We use LookBack for user interviews.

LookBack is a great usability testing tool. I love that you can actually test mobile sites remotely and still get video of both the screen and the participant's face.

Absolutely no complaints here. LookBack has been totally solid.

LookBack makes remote usability testing simple. This saves us a ton of time/money since we can use remote participants rather than local ones.

It's fantastic to be able to test our forthcoming iPhone app remotely with live users.

Absolutely no complaints here. Really impressed with LookBack.

LookBack helps us test our upcoming mobile app with remote users.

The possibility to record and have other people from the team watching it live

The experience with the mobile version has not been so positive

When research users you can record and watch it later to analise it in details. It's a good way to work in case you don't have anyone to make notes during the interview.

What I like the most about using lookback is while watching all the usability test recording is to add comments right on the seekback while watching and examining the videos. The fact that you can record screen and your camera facing the user is absolutely what I like the most in lookback. I can easily download twi version of the recordings, screen-shot and user facing the camera.

Unfortunately lookback does NOT yet support any big screen/ smart TV as well as Apple for recording. We are a cross platform subscription service and would love to get this future available for us. In addition while sharing recorded videos with other teammates, its asking for additional fees. Sometimes video would go black and white and I know how to fix it. You no longer support Mac lookback application which I have more confident in using it while recording.

For beginners this would be a fast and easy way to start user testing, remotely and without even an official lab.

We are subscription based OTT service and monthly payment is required for our service. however making this commitment for the user is a brand new experience which we have to challenge our branding and sign-up process to gain their trust. User lookback while introducing new features, one of the simplest realization was adding security icons in our payment page. Making it more safe for the user. In result we had 8% conversation rate.

One of the real innovative features of Lookback is the real-time remote user research. You can communicate directly with the users and see what they see while getting their reactions as they happen.

It can be frustrating when the connection drops. It's only happened to me personally twice but its not cool. It only happens for a few seconds but it always seems to be right at the point I am most interested. Murphy's Law I guess.

Consider what you are requiring to do with a user testing service as well as your budget. There are a number of services out there, you just need to find the one that's the best for you.

I have used Lookback for a few different things. When we launched our new website it was helpful to get direct feedback from users. It saved us tons of time and money with the last phase of development. We also used Lookback to conduct post purchase interviews with clients. They were very impressed with the high-tech, sophisticated methods in which we conducted the interview (thanks Lookback).

One of the real innovative features of Lookback is the real-time remote user research. You can communicate directly with the users and see what they see while getting their reactions as they happen.

It can be frustrating when the connection drops. It's only happened to me personally twice but its not cool. It only happens for a few seconds but it always seems to be right at the point I am most interested. Murphy's Law I guess.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?