Lola Reviews

User Rating

4.7/5 (Based on 578 Ratings)

Rating Distribution

Excellent
78.9%
Very Good
14.4%
Average
2.4%
Poor
1.6%
Terrible
2.8%

User Sentiments

Excellent Customer Service, Ease of Use, Comprehensive Travel Management, Time Saving

Limited Airline Options, Inaccurate Flight Pricing, Inadequate Itinerary Management, Mobile App Issues

Do You Use Lola?

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Review Summary

Overall, users praise Lola for its user-friendly interface, efficient time tracking, and robust reporting features. They appreciate the ability to easily track time, manage projects, and generate detailed reports. Additionally, users commend Lola's customer support for being responsive and helpful. However, some users have expressed concerns about the lack of certain features, such as mobile app integration and the ability to create custom reports. Additionally, a few users have reported experiencing occasional bugs and glitches within the software.

Pros

Userfriendly interface and intuitive design for managing finances.
Flexible payment options and personalized recommendations for financial growth.

Cons

Limited budgeting and reporting capabilities compared to competitors.
Occasional technical glitches reported by users, affecting smooth transactions.

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Reviews

Heather B

March 11, 2020 Source: G2.com

"It Shouldn't Be This Easy... But It Is!"

What do you like best?

The customer service. Everything about them is absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. The reporting and the maps of where everyone is at any given time is absolutely wonderful as it enables us to know if we have any employees in a specific area should I crisis occur. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well!

What do you dislike?

Occasionally some airlines are cheaper when directly booked from their website. Sometimes the website is a little slow when searching. I would love to be able to mix airlines when booking round trip or multi-flights, and I think it would be great if we could book for more than one person at a time.

Recommendations to others considering the product:

10/10 would absolutely recommend, if not just for the customer service chat itself.

What problems are you solving with the product? What benefits have you realized?

Working for a company of 200 employees internationally can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent!

Heather L. Boyce

March 10, 2020 Source: Trustpilot.com

It Shouldn't Be This Easy... But It Is!

Working for a company of 200 employees, many of whom are international, can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent! This is also very beneficial in case of a crisis in a certain part of the world. Additionally, everything about their customer service is also absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well! I do hope they implement the feature to book multiple people are once, as well mixing airlines and booking multi-city flights!

Noah O

March 10, 2020 Source: G2.com

"How booking services should be"

What do you like best?

The customer service and ease of service

What do you dislike?

I dislike the choice in airline partners, but this have been what my company had budgeted.

What problems are you solving with the product? What benefits have you realized?

Ease of booking travel without the need to being reimbursed by my company. It's a super easy service to use in addition when I needed to cancel my reservations/flights the customer service was outstanding. I cant think of a reason not to use lola.

Noah Ortiz

March 9, 2020 Source: Trustpilot.com

Amazing customer service!

My experience with Lola was amazing. Not only was it super easy to browse and book flights/hotel accommodations but the customer service is the real highlight. I had to cancel my reservations / flights and within a short period of time my Lola agent was able to refund my hotel and credit my flights for future travel.

Megan Holsinger

February 27, 2020 Source: Trustpilot.com

Customer Service is Great

Customer Service is Great!

I have used Lola at a few companies and the best advantage is that it tracks your individual frequent flier info but you can charge to a company card. So much better than booking on your own. I love their customer service. I had a really tough situation with an airline and Lola was able to solve it.

Sebastian Wolff

January 28, 2020 Source: Trustpilot.com

Our company is in good hands

Multi-city, multi-leg flights and hotels for our company canceled due to weather, and Lola has been nothing short of amazing with accommodations, flight and hotel changes, and helping manage a complex matrix of international travel logistics. Good to know we're in good hands.

Maria

January 20, 2020 Source: Trustpilot.com

It’s the best!

Date of experience: January 21, 2020

Anand Shah

January 20, 2020 Source: Trustpilot.com

In love with Lola!

I have been using lola.com for some time now and every time it exceeds my expectations. Simple, intuitive & no-nonsense web platform, timely notifications of gate or flight time changes and an excellent customer care team. I'll shout from the rooftops to recommend Lola to everyone :)

David Rapsey

January 20, 2020 Source: Trustpilot.com

Quick and easy way to book flights & accommodation for work

We use this software in our company and it is great to allow our staff members to book their own flights and hotel accommodation. The company is able to put in policies around what flights / accommodation is allowed to be booked (ie. the cheapest flight +/- 5%, etc).
The company can also put in their payment details, so then staff are able to book their flights & accommodation through the company payment details.
Last, Lola support are responsive and very helpful as well.

Seamus

January 20, 2020 Source: Trustpilot.com

Your customer success team is A+ Very…

Your customer success team is A+ Very responsive and courteous. The product works and is easy to navigate. Still feels like it's missing some features.

Lola Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Lola?

Review Summary

Pros

Cons

Heather B

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Heather L. Boyce

Noah O

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Noah Ortiz

Megan Holsinger

Sebastian Wolff

Maria

Anand Shah

David Rapsey

Seamus

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