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LogicMonitor Reviews

User Rating

4.7/5 (Based on 626 Ratings)

Rating Distribution

  • Excellent

    74.3%
  • Very Good

    23.8%
  • Average

    1.6%
  • Poor

    0.2%
  • Terrible

    0.2%

User Sentiments

Ease of Deployment, Intuitive User Interface, Extensive Monitoring Capabilities, Comprehensive Alerting System

High Pricing, Steep Learning Curve, Limited Reporting Functionality, Occasional Performance Issues with the User Interface

Do You Use LogicMonitor?

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Review Summary

Overall, LogicMonitor receives positive feedback from users who appreciate its robust monitoring capabilities, customizable dashboards, user-friendly interface, and excellent customer support. Many users highlight its ability to monitor a wide range of systems and applications, providing comprehensive visibility into their IT infrastructure. The platform's scalability and flexibility also receive praise, as it can accommodate growing businesses and complex IT environments. However, some users mention areas for improvement, such as the initial setup process, which can be time-consuming, and occasional performance issues during peak usage.

Pros

  • Scalable monitoring solution for complex IT environments.
  • Integrates with various cloud platforms and tools.
  • Advanced alerting and notification system.
  • Realtime monitoring and data analytics capabilities.

Cons

  • Steep learning curve for new users.
  • Limited customization options for dashboards and reports.
  • Some users have reported occasional performance issues.
  • Pricing can be a concern for small businesses and startups.

AI-Generated from the text of User Reviews

Reviews
EZ

Eugenijus Z

May 23, 2025 Source: G2.com
LogicMonitor review
What do you like best about LogicMonitor?
No need to install agents on every host.
What do you dislike about LogicMonitor?
No "free tier"- can be expensive for small Teams
What problems is LogicMonitor solving and how is that benefiting you?
Centralized view of our cloud infrastructure
Read more
TK

Taha K

May 22, 2025 Source: G2.com
However, it may not be ideal for smaller teams with limited budgets or minimal scripting expertis Cloud Native Platform
What do you like best about LogicMonitor?
Monitors on-prem, cloud, and hybrid environments.
What do you dislike about LogicMonitor?
Recommendations to others considering LogicMonitor?
Supports a wide range of technologies: servers, networks, containers, applications, cloud services (AWS, Azure), and more. No on-premises infrastructure needed.Fast to deploy and scale.
What problems is LogicMonitor solving and how is that benefiting you?
Heavily reliant on internet connectivity for cloud monitoring. Advanced features (like custom DataSources and LogicModules) may require training or scripting skills (e.g., Groovy, PowerShell, or Python).
Read more
VA

Verified User in Airlines/Aviation

May 22, 2025 Source: G2.com
Powerful Network Infrastructure Monitoring Tool
What do you like best about LogicMonitor?
.Loads of built-in modules for various vendor hadrware
What do you dislike about LogicMonitor?
Online documentation outdated referring to old UI, when we're being pushed to migrate to the new UI
What problems is LogicMonitor solving and how is that benefiting you?
Identifying root-cause and visibility into server stability
Read more
JB

Jerome B

May 21, 2025 Source: G2.com
Powerful and Comprehensive
What do you like best about LogicMonitor?
First, their dashboard its user friendly and can be configured for easier monitoring. Second, their alerts and logs monitoring it's powerful and comprehensive. Third is their online support, it's fast and their engineers are great.
What do you dislike about LogicMonitor?
The downside is you need to be aware of your cost. For us the AWS cloudwatch cost but once you configured it properly it should be smooth sailing after that.
What problems is LogicMonitor solving and how is that benefiting you?
Easier troubleshooting where is the particular issue and cost optimization. It's makes your life easier.
Read more
VS

Verified User in Information Technology and Services

May 21, 2025 Source: G2.com
LogicMonitor Operational Review
What do you like best about LogicMonitor?
.Great coverage across cloud services, with good detail and drilldown functionality, good GUI views
What do you dislike about LogicMonitor?
Need to be careful re cloud costs and monitor them accordingly
What problems is LogicMonitor solving and how is that benefiting you?
In depth monitoring of cloud resources
Read more
VA

Verified User in Automotive

May 21, 2025 Source: G2.com
Fresh Service is great and the ability to raise and auto resolve incidents is brilliant Improvement in Infrastructure since using Logi Monitor
What do you like best about LogicMonitor?
Logic Monitor probes our Infrastructure regularly to let us know what is going on. The information provided by Logic Monitor is valuable and granular. With it's easy to navigate dashboards and availability of metrics, it makes Business As Usual and monitoring an easy job to do.
What do you dislike about LogicMonitor?
Possibly too much information and metrics, but that's not a bad thing
What problems is LogicMonitor solving and how is that benefiting you?
The integration with
Read more
WD

Wren D

May 21, 2025 Source: G2.com
Great tool and valuable partner!
What do you like best about LogicMonitor?
LogicMonitor provides excellent data on all our devices and our client devices, enabling our Enterprise NOC to continually support and improve our client's environments without spending countless hours investigating devices. LM's broad range of data points and graphs of historical data go a long way towards making problem management easy. The LM API has enabled us to tie in our other tools and customize our integrations to suit our specific use case. Training users on the basics of reading data and alerts is easy, and has allowed us to expand our team without significant barriers.
What do you dislike about LogicMonitor?
Not every built in integration is particularly useful, so we have written our own on occasion. There are a few things within the platform that don't perfectly fit our needs and have required workarounds. Some features are only available in one version of the UI or the other. Individual licenses are expensive, relatively speaking, and cheaper license options like the website monitors for internal or external ping checks are somewhat unintuitive. It can be time consuming to determine which alerts are actionable and which are noise, and to tune the thresholds appropriately.
What problems is LogicMonitor solving and how is that benefiting you?
As a MSP that provides enterprise services, our primary use of LM is using alerts to create tickets, which directs our work solving issues and notifying our clients when things happen within their environments. Additionally gives us excellent visibility into our client environments, which allows us to continually tune their environments to maintain and improve them over time. That data can also be used to drive revenue by allowing our technical teams to reach out to account managers when opportunities for upgrade projects or hardware replacements come in.
Read more
VI

Verified User in Internet

May 20, 2025 Source: G2.com
Single Pane of Glass!
What do you like best about LogicMonitor?
Resource insights! Ops notes allow you to make a line to show when an event happened, then you can look at another device and see something that happened at that same time which could have triggered the critical event. results in better time to resolution.
What do you dislike about LogicMonitor?
Recommendations to others considering LogicMonitor?
I love the fact that if anything has an API you can query that API and then build a graph off of it in LogicMonitor.
What problems is LogicMonitor solving and how is that benefiting you?
Read more
MR

Martin R

May 20, 2025 Source: G2.com
Possitive experience with LogicMonitor
What do you like best about LogicMonitor?
.simplicity of management
What do you dislike about LogicMonitor?
various type of alerts and rules configuration
Recommendations to others considering LogicMonitor?
large size of configurable modules
What problems is LogicMonitor solving and how is that benefiting you?
communication with the representatives
Read more
LP

Liam P

May 16, 2025 Source: G2.com
Extremely powerful tool and only limited by your own ability
What do you like best about LogicMonitor?
LogicMonitor provides a lot of advanced monitoring out the box and customisable alert tuning which is incredibly simple and easy to use in comparison to our old tool. This has allowed us to take our customer monitoring to the next level by offering bespoke alerting for their needs rather than a one size fits all approach.
What do you dislike about LogicMonitor?
Recommendations to others considering LogicMonitor?
Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy.
What problems is LogicMonitor solving and how is that benefiting you?
Read more

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