LiveOps Reviews

This product delivers what they promise to clients. You can have many records saved securely. we can change orders and update further if required. flexible and easy to use. the upgrade comes faster.

Reloading time is less. we can save records securely and change them if further required. customer problems. The automatic record log and dial are fast and easy.

Integration with others can be made easy to use. sometimes page frozes which can e improved.

Records save is secure and fast. dial functionality is very useful and easy to use.log saved automatically.handling multiple calls with client.

Liveops is a beneficial tool to resolve restaurant and customer problems. We can make changes, updates and improve the orders.

Sometimes the liveops page reloads after a specific time.

yes, I recommend it as liveops is very helpful as it is very flexible and easy to access

Through Liveops our company received live food orders, showing restaurant and customer details and menu items. We can update orders as per the needs of the restaurant and customer and can also make calls

It is very easy to use, no training is really needed it is very straight forward. I really appreciate how it is easy to see your calls for the day and how long each call is.

Since it uses a pop up web browser window its easy to accidentally close without realizing.

This is a great system and can be used together with other software to improve functionality.

This is the system we use to take incoming calls from multiple companies, the system tells you which company is calling in with every call.

LiveOps has a very simple and clean UI. It has just made us worry free as the load of customer support they have handled very efficiently. It's experienced team had effectively managed the communications between the stake holders. They have a robust system to keep privacy secured, basically the 2 factor authentication system is very effective.

Sometimes we find the buggs in the updates. But the developers tries hard to make it bug free. Best feature of security system sometimes create problem to handle.

Definite recommendation for LiveOps if you want to outsource your customer support system. The experienced team will mitigate your issues with effective communication with the stakeholders.

It has solved the most worrysome part of the business that is the customer support. They had managed this efficiently and we could focus on the other part the business. Their team managed well the communications between the stakeholders to overcome the conflicts.

The system allows me to manage all my customer interactions from one place

The flexibility of the system is the great thing

Issues are not always treated with diligence

The LiveOps solution is a cloud-based service that's been in the market for a while now, and their solution is mature, scalable, and affordable. In addition to customer service, LiveOps also has a robust contact center solution that can be used for things like sales and marketing automation, telemarketing and lead generation.

1) Easy to find order details.

2) Fewer steps to follow.

3) 2-factor authentication for privacy reasons.

1) Could have been added more features.

2)Security passwords could be easier.

User-friendly tool to find important data. Live ops are not complicated to use and for that don't need intensive training to teach someone. Anyone can learn it very quickly to search any order details, courier information or customer order history.

1) Customer or courier concerns regarding food.

2) To find customer or courier details.

3) History of customers' orders and courier's previously completed delivery.

4) Any adjustment for couriers on restaurant hold or delivery fee concern.

It entirely eliminates the huatle of building a customer support agent team in house. They provide the experienced virtual contact centre to businesses to establish a smooth communication between customers and brand.

Major portion of LiveOps workforce works from home and thus the contnuous availability might compromise. At the same time, remote workforce is slightly hard to manage well.

It is a great choice if you are looking for a call agent team on the behalf of your business to establish stong relationship with customers.

Customer interaction can be catalyst for any business and LiveOps is making sure that this part is handled efficiently. They provide a good agent support that helps the business to positively interact with customers regarding their queries.

LiveOps provided me with a virtual agent which was invaluable for me, especially because I'm a small business owner and can't always be available on the phone..

The fact that it is on-demand and provides live agents.

The platform is occasionally glitchy, and takes a while to get used to.

As a small business owner, I enjoyed having virtual call center.

I enjoy the fact that everything is virtual.

There isn't anything not to like. It's an easy to use program.

What problems are you solving with the product? What benefits have you realized?

I enjoy the fact that everything is virtual.

There isn't anything not to like. It's an easy to use program.

Easy to speak with clients virtually.