LiveHelpNow Reviews

We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites.

Pricing is based on per user and can be costly if you have many agents to monitor chats.

Great way to integrate online chats with web visitors and customers.

The customer service is outstanding. The product itself is beyond anything I would have ever thought of.

There is nothing that I dislike about LivehelpNow.

I was paying way too much for an impersonal chat system. Also LiveHelpNow allows me to customize my responses.

This is an easy to use tool for emails, chat and knowledge base. There is great support from the LiveHelp team with implementation and continued support as well. The canned responses are great and there is a robust reporting and analytic side as well.

The text option for chat does not show what page the customer is on.

We are solving email problems - we used to use a shared outlook inbox which caused issues with deletion and multiple people handling the same email conversation.

Excellent support when needed. Tons of features, very granular control.

We have nothing to dislike at this time.

We support Live Chat on multiple websites. Top level corporate site and several brand level sites. Works very well.

The customer service is amazing. Very quick in resolving issues and very supportive. Great system with great support staff

Unable to steal support staff. Staff are great and loyal

Get it now, most affordable system out there

They taught me how to create triggers and build a knowledge base

Working with Oleg made all the difference in the world for myself and my team. He went above and beyond in ensuring all of our issues were handled immediatly. He took ownership, and I am so impressed with his follow up; he really cares that we are all working properly, I have never in all my years of working with a IT- Helpdesk person experienced such fantastic customer service; he represents LIVECHAT so well, you need 50 more of him for sure:)

I hate to think he wouldn't be there the next time I reached out other than that nothing I would change

n/a

nothing

Live Help has been a great partner for our company. The additional services they offer in addition to a great chat have allowed us to move our chat in directions we had hoped to go to much faster. The ability to change languages and have SMS chat has been awesome. The support provided by the company is excellent and you can never ask a question they don't answer. We love the live help challange!

I have not had any bad experience with Live Help

If your looking for a robust chat that offers a lot of additional features not found anywhere else this is the chat for you. They are easy to work with and provide you with everything you need.

We had another chat service before Live Help. When we went in search of a better partner, we found Live Help. We wanted to provide the channel for our customers because they were asking for it. It gave us a personal connection on our website. We did not have bi-lingual reps and the ability to translate was an excellent plus. Being able to add SMS was also a plus. The ease of use and the ability to customize has been great.

Incredible customer service support and training.

There is nothing not to like, lots of useful functions in this service

It is a great tool for touching customers who prefer a chat rather than a phone contact. With skilled operators, it becomes an awesome tool.

It has helped our customers stay in touch with us regarding parts questions when the phone is not available. We also get very useful data that is accumulated ion the anylitics sections.

Jared Brown account services are amazing!

User interface is alright. I love the simplity! I hope it remains simple yet becomes more attractive.

Live help now allows client to connect via chat.

Software was really easy to install and customize for our call center team

Nothing. It's exceptional. Great software, great interface, user friendly, and superb support.

Don't think twice, this software does the trick and you will be up and running in minutes.

LiveHelpNow connects us to website visitors seamlessly. It's been a gamechanger. Prospects and existing customers get the answers they need so fast, they don't have time to look elsewhere. We get a log of the interaction so we can follow up accurately. Brilliant!