LiveCaller Reviews

it is a complete solution, especially dashboard, co-obrowing and options related to customer service via chat.

If there are any, I haven't come across them yet.

It allows me to help customers in the store easily and effectively.

LiveCaller is a game changer for my business.

It's amazing the opportunity to have a multichannel chat integrated and co-browsing feature.

The design is also really comfortable!

Other integrations will increase the capability of the software for sure,

but the team is on fire and i'm sure they'll release a lot of features in the next months

An integrated solution for my business with the top featur of co-browsing

It is easier and faster than other web call services and also use live chat and co browse no matter where the location is and that is a helpful thing in web calling

It takes time to adjust with the system because we often use the typical ones and switching to live caller takes some time and otherwise it is really good and hassle free.

Web call is made enriched and time worthy because a whole lot of learning can be done and discussed while video calling and the encryption is also there so no issues

Honestly, I had been looking for options where we could serve our visitors in real time. In addition, that it gave us the option of integrating it with telegram and facebook. It has been a great experience.

Personally, for us as a start-up company, it has been an option that helps us in our day-to-day care activities. Your support is very good. I don't think I have something I don't like.

Direct contact and control of our communications with the generation of opportunities within our website. So our business opportunities have increased.

The app allows our web domains to easily do live calls to customers and team members. It seamlessly provides direct access to the visitors to our website for any enquiries they might have.

Nothing. The app works well and is a good integration. Perhaps one issue is that the cross-platform notifications are not immediate due to certain integration issues so it takes some time for the notifications to appear in the dashboard.

Direct communication is an important asset for engagement with our customers. Having LiveCaller enables us to reach out and speak to them in the various ways of communication - web chat or web calls.

It's super user-friendly, and the support is great. I had several questions, and I got a response immediately. Also, when I needed a quick fix, they helped me out right away. Finally, the software works flawlessly, and I like the different available options. It's ideal to use on my landing pages.

There isn't much I dislike. Compared to similar software, there is room to expand with more advanced features/customiziation, but this isn't a must. It's already good as it is.

LiveCaller makes it easy for my website visitors to contact me. I use the live chat and callback function, but a live call is also an option. I like that everything is within one software, plus it's super user-friendly and easy to install/customize.

The platform is simple to deploy and the support team is responsive. Its user-friendly interface allows access to multiple channels through one dashboard, making the process more efficient. I appreciate the detailed call data, including duration and a convenient way to gather client feedback.

We did not encounter any problems while using the software, as the support team was available to assist us with any questions.

The platform enables us to have direct control over our communications and generates leads through our website, resulting in an increase in business opportunities.

Deployment of the platform is quick and easy. The support team of the software is active, as well it is very user-friendly. One dashboard provides access to multiple channels, which is fantastic and makes the process easier. I value the call-specific data, which include duration and an easy method to gather client comments.

I did not face any issues with my team while using it, as the support helped us as long as we inquired about any details. The interface needs more enhancement but is currently acceptable due to the facilities and options it provides for clients and businesses.

Interaction between clients and businesses is critical to satisfying customers; that is why we worked with LiveCaller. We did not find analysis for Customer chats and calls as LiverCaller Analysis as it measures how happy they are and how the experience was.

A platform that is well-organized, with an effortless structure that makes it easy for us to follow along with and with excellent assistance.

New functions are added regularly, so have to be very sure before using them.

Communicating with clients has be come easier, with all channels visible on the dashboard.

LiveCaller became a very handy tool to keep a track of service complaints and renew policies for clients in real-time by calls and sending reminder notifications

To be honest there was no inconvenience that was caused to the agents who were given an opportunity to try out LiveCaller when they had initially introduced it only to a set of agents and they also had a complaints team that we could reach out to who solved the issues with a quick TAT.

Helped in connecting to the clients to resolve their issues and close tickets, to sell and upgrade insurance policies, it also offered a wide range of features and customisation options that helped to get context before interacting with the client.