LiveAgent Reviews

User Rating

4.7/5 (Based on 1,922 Ratings)

Rating Distribution

Excellent
69.6%
Very Good
26.7%
Average
2.9%
Poor
0.3%
Terrible
0.5%

User Sentiments

Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations

Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs

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Review Summary

Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable.

Pros

Customizable interface and features to suit specific business needs.
Omnichannel communication options for seamless customer engagement.
Robust reporting and analytics for datadriven decisionmaking.
Integrations with popular business applications for streamlined workflows.

Cons

Occasional glitches and performance issues reported by some users.
Limited customization options for certain features and functionalities.
Steep learning curve for new users, requiring dedicated training or onboarding.
Higher pricing compared to some competing solutions in the market.

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Reviews

George V

May 6, 2025 Source: G2.com

Bittery sweet

What do you like best about LiveAgent?

The IU is excellent. The solution covered all our needs and was the best option to select, if one thing wasn't awfully wrong during our migration.

What do you dislike about LiveAgent?

We would have selected the option, but when trying to migrate from our previous system we found out that all migrated tickets (~42000) would have the date of migration as date, not keeping the original date. If they could fix that, it would be a huge win for us!

What problems is LiveAgent solving and how is that benefiting you?

The need to organize support for our clients. A robust solution for both tickets and live chat, all in one place.

Gemma H

April 25, 2025 Source: G2.com

A poweful platform that is revolutionising our customer service

What do you like best about LiveAgent?

LiveAgent has been an incredible asset to our business. The CRM system is user-friendly, feature-rich, and has significantly improved the way we manage customer interactions. One standout feature for us is auto tagging—it enables us to pinpoint exactly what our customers are getting in touch about. This allows us to create highly relevant auto-responder emails and continuously improve our Help Centre to better meet our customers' needs.

What do you dislike about LiveAgent?

The reporting isn't as easy as other platforms I have used.

What problems is LiveAgent solving and how is that benefiting you?

By leveraging auto-responder emails and an enhanced Help Centre, we’ve significantly reduced the volume of outgoing emails. Additionally, LiveAgent enables us to accurately track and report the number of customer interactions we've handled on behalf of our clients. This transparency is especially valuable during contract reviews and renegotiations, as it provides clear data to support performance discussions.

Don

March 18, 2025 Source: Financesonline.com

LiveAgent has good distribution structure and wide range of contact channels. Communicating with customers is easy with features like: adding notes, rules, departments, groups, email templates, forwarding messages to other agents. You can find any conversation in online ticket history, so you do not have to be scared of losing an important data.

Michael

March 18, 2025 Source: Financesonline.com

I love how simple it is to use and how quickly it is to learn! +price, many features, design-interface -missing integration with whatsupp - would be great The support from LiveAgent is also top-notch.

Adam Jepsen

March 18, 2025 Source: Financesonline.com

My company has been using LiveAgent helpdesk software as customer support service more than 3 years now. We consider LiveAgent and Quality Unit company as professional company well-prepared to serve product to every type of company. It does not matter if the company is small business or international corporation, LiveAgent fits any proportions. Whole hybrid ticketing system works perfectly, we have not notice any mistakes, it has many options that make agent's work much easier. Price is very positive for us. We can state that after using LiveAgent helpdesk software we have more customers, who buys products more frequently. LiveAgent helps you better fulfil customers needs and solve their problem. I truly recommend it to everybody.

Ben Lambrecht

March 18, 2025 Source: Financesonline.com

LiveAgent has revolutionized the way we communicate with our clients. We managed to create a neat looking Customer Portal where my clients can come and check the status of their tickets. They can also find their answer in the knowledge base, which can be divided into multiple tier categories.

Francis C

February 27, 2025 Source: G2.com

Live Agent can be used both as CRM and a support

What do you like best about LiveAgent?

I like how I can connect multiple channels of inbound leads that we can use both for support and CRM purposes.

What do you dislike about LiveAgent?

The interface could have been more intuitive

What problems is LiveAgent solving and how is that benefiting you?

Currently, I don't have to open multiple apps just to be able to respond to all the queries of my customers.

Mario R

February 7, 2025 Source: G2.com

Live Agent worked very well and easy to use.

What do you like best about LiveAgent?

The simplicity and ease of use. I tried other Online Chat services and they were very complicated. The support. The service has a lot of features and the customer support has been great.

What do you dislike about LiveAgent?

I have used the service for 3 weeks, So far I have not seen anything I disliked.

What problems is LiveAgent solving and how is that benefiting you?

The service allowed us to solve our customer service issues. It allows us to help our customers in real-time.

Usama Idrees

January 16, 2025 Source: Financesonline.com

LiveAgent Streamlined Our Support and Boosted Efficiency

PROS: I really appreciate how easy LiveAgent is to use and how it brings all our customer communications—emails, chats, and more—into one platform. Their customer support team is also fantastic and always ready to help.

CONS: There’s a bit of a learning curve when getting familiar with some advanced features, and occasional updates might need a quick workflow adjustment.

Usama Idrees

January 16, 2025 Source: Financesonline.com

LiveAgent Streamlined Our Support and Boosted Efficiency

PROS: I really appreciate how easy LiveAgent is to use and how it brings all our customer communications—emails, chats, and more—into one platform. Their customer support team is also fantastic and always ready to help. CONS: There’s a bit of a learning curve when getting familiar with some advanced features, and occasional updates might need a quick workflow adjustment.

LiveAgent Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use LiveAgent?

Review Summary

Pros

Cons

George V

Gemma H

Don

Michael

Adam Jepsen

Ben Lambrecht

Francis C

Mario R

Usama Idrees

Usama Idrees

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