Lighthouse Reviews

I like the best on lighthouse when it comes to answering and dialing up to contact the hotels and to answer the calls from our clients. It is very fast and very reliable when it comes to calls.

I kinda dislike when sometimes even if i'm offline, a sudden call from a client were incoming. I'm quite surprised as I'm not ready to answer the phone call I hope you can look for an update about it.

I was able to resolve all of the concerns coming from our clients specially when it comes to bookings and reservations from the hotels. I was able to add their special request reel time and they were happy about it.

Light house really helped me a lot in terms of communicating to our beloved clients

None as of the moment since it is really helpful.

We do have clients asking for an assistance to their reservation and we are happy to help them.

Lighthouse helps us communicate with our clients and fulfill their requests. It also helps us work faster and work smarter. For me, the lighthouse is the best platform I used for all the years working on BPO.

I don't have any problems with the lighthouse. but only when the connection is kind of bad, but there is nothing wrong with the platform for me. However, for more improvement, I think there are just more options on the platform.

The Lighthouse solves our problems and lightens our workload since this platform helps a lot of our company, and this is the daily platform we use. Our business company grows through this platform.

First, we are using a different application, and it's really slow, and most of the time, our customer got disconnected. And our client advises that they will make some changes. Then Lighthouse introduced and help us build a better way communicating with our clients.

None. Everything is working well; the best thing is we can monitor our agents activities via Chat or phone calls. We can also watch the queue for both live communication.

The communication with our customer is smooth, and most of our transaction is successful. Thanks to Lighthouse, it's more stable and user-friendly for both ends.

The most helpful thing about light house is that it is so integrated and The ease of use. I have used it almost every day since I started working on Travel perk.

Down side of Lighthouse is that it sometimes has limited acces to some users and there are some that have a queue and other than that everything is OK. With calling as well.

There is one problem that I have faced with the lighthouse and it seems that the only problem is with the Issue when using an older version of it . It seems that when using the older version it will cause some errors that I could not work for the whole day.

What I like the best with light house is it was very convenient, easy, and friendly to use in work environment especially in BPO company where we take calls like customer service.

I don't see any reason to dislike the lighthouse since this is our tool since day one, we are already very used to it. We don't want to switch to another vendor or tools just because of pricing.

Lighthouse helps us solve problems that affect customer experience, especially when taking calls with our customers. It really helps us to obtain Customer satisfaction.

I like how each member of my team can easily collaborate on projects. Also the assignment rule makes it really simple to assign the next actions to the appropriate person. We also use this across disparate locations and with our agencies.

The UI could be improved and given a lick of paint as its very grey/dull colours. Very occasionally alerts aren't emailed to the appropriate person but this like in most cases maybe user error.

As always trial the platform if you can. Don't' have too many collaborators on each ticket - its best practice to open another.

Internal and external collaboration on large projects.

Being able to collaborate with partners across the UK on major website projects which require lots of communication and constant edits.

Easy integration of multiple data payroll, attendence, perfirmance, reinvestment ...

Data visulazaton from raw data to cutomized unterface

Maintaining multiple workbooks at a time to one interface for data visualization and process screening

The upside is that you are able to have it all at the touch of your fingers.

Sometimes, as with most HR systems, it isn't intuitive and you have to be trained on all the functions.

I solved alot of issues with putting people in certain coding for their departments.

The tooling allows us to verify the performance standards set and whether our website and applications meet those requirements. Lighthouse is developed by Google engineers which gives us confidence in how it's made.

Since Lighthouse is developed by engineers at Google it isn't open source and that does provide complications when using the tool. The only other thing that we had issues with was the inconsistency in returned metrics for performance. The variance was between 15 and 20 points across Performance, Accessibility, Best Practices, and SEO. There weren't any changes or differences in the sites and applications under test so that caused some concern at first.

Try it out! Don't put it off or wait until after an MVP of your product to implement. It'll save you time and eliminate tech debt.

We are primarily focused on improving Performance, Accessibility, and the use of Best Practices across all of our sites and applications. We no longer have to sit and wait for feedback from our test teams or customers using our applications. We are able to take action on pull requests and keep an eye on all of the data points to ensure higher quality.