lemtalk Reviews

It is the most professional way to run all customer support processes and to be able to generate three times more leads on the website with our live chat and be loved by everyone thanks to the good experience we provide them. With its powerful functions we are able to help customers quickly and easily, in this way we can receive live chat tickets, email, Facebook, Twitter or SMS directly in our Slack channel and later respond to all Slack tickets and even collaborate with your teammates to provide the best possible support.

Its performance in the desktop version is undoubtedly excellent, it generates very good results and without setbacks, but the version for mobile devices that we have all the staff usually generates errors and delays, for this reason, we try to work always using a PC to get the most out of it and not run into unexpected errors, therefore it has exceeded our expectations, and in general it is very intuitive.

It is a powerful platform for companies of any size, Lemtalk offers potential features such as Slack integration and tickets. At the same time, it allows users to chat with visitors, that is, a live and direct chat between an organization's teams and clients, all within the company's website in real time, and even without leaving the platform. Lemtalk tickets also help the business flow and keep us organized, as we can tag a ticket to move it to a dedicated and personalized channel

We generate at least three times as many leads on our website. We create automated live chat messages that are automatically triggered by user behavior and context. We engage in meaningful conversations and build warmer, stronger relationships with website visitors. We quickly and easily create detailed FAQ pages that make it easy to troubleshoot common problems, reducing repeat support requests and providing customers with the information they need to find the help they need.

- customizable

- unlimited number of widgets

- simple setup

- knowledge base

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat and Texting options, but also Facebook and Twitter and it integrated right with Slack. We had been using another Live Chat solution (Chatra) that simply posted a link to Slack on new chats, but we prefer the entire chat experience to be within Slack because we don't need another tool and our entire team can take part of the conversations.

We also had been comparing Smooch while we were evaluating Talkus, but found Talkus was a much smoother solution that we could start using right away rather than having to add custom code or bots to handle some of the functionality we needed.

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

In product customer support is being provided through Talkus. That then integrates with Slack and allows the team to support customers from around the world on an almost 24/7 basis. We will probably load into our web site soon as an additional sales / lead generation channel as well.

Talkus is super easy to get started with, but with the power to extend it. It is not easy to provide the amount of power Talkus does, without compromising ease of use, but they pull it off somehow.

I would love to see more flexibility for email support, as some cases require the use of email.

Give it a shot. It's easy to use, and doesn't take much time to get started. Well worth the investment of time.

Talkus helps us lower costs of support by streamlining it, and giving as an easier method of communicating with our clients. Powerful product.

The integration with Slack helps our teams to keep all comms in one place.

The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

TalkUs makes it easy for my team to support our customers through Slack.

Talkus plugin is really developer-friendly. Easy to setup and fit to your app.

Also their customer service is really responsive. They are really looking to solve your business's problems.

When there is a lot of tickets open, it can get messy in Slack. That's why we have a Slack team dedicated to support.

You might consider having a specific Slack for your support team and Talkus ! :-)

Integrations with Twilio & discussion management

We need more clarity on the dashboard.

It's hard to understand automation, etc...

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

There is no social media integration, but I believe that is coming soon.

If you are familiar with Slack and use it for internal communication already, Talkus will be a perfect fit for you and your team.

Talkus streamlines our support to make responses faster and more efficient.

Easily integrates with our Slack workflow

Integrates with our website like a charm

Simple JS API

Great support features (screenshots, integration with user data, degrade to email on timeout)