LemonadeLXP Reviews

Creating guided walkthroughs simplifies complex processes like online banking registration and service enrollment, effectively engaging customers and boosting adoption rates. Their initiative to expand step resources will enhance the content available for our customers. Gurpreet is always giving us tips to improve our data tracking habits and make our Digital Academy be the best it can!

Initially, adjusting to all of the aspects of LemonadeXP took some time, but Gurpreet and Gabe were consistently available to assist and address any inquiries. They have done an excellent job of explaining concepts and guiding us through all our questions.

Digital Academy Premium aids us in providing product awareness to our customers as well as overall financial literacy. Many customers are unaware of what options are available to them or how to utilize these tools effectively. With Digital Academy Premium, we offer timely, self-guided learning that enhances customer confidence, minimizes support inquiries, and fosters greater digital engagement. Additionally, our internal staff utilizes these resources to ensure consistent and efficient support for our clients.

I love how the platform gets agents engaged and makes it fun and not a daunting task that everyone dreads to do. I also like how I can personalize it to fit the need on a whim or with long thought.

It doesn't allows all formats for down/upload

We use LemonadeLXP primarily for continued education of our call center staff, improving their product knowledge, and enhancing their soft skills. It’s also used to deliver additional training programs requested by our teams.

LemonadeLXP is absolutely phenomenal! The platform is incredibly user-friendly, making it easy for anyone to navigate and utilize its features effectively. It has significantly streamlined our training processes, saving us both time and resources. A special shoutout to Gurpreet and Gabe, who have been nothing short of amazing. Their support, dedication, and expertise have truly enhanced our experience, ensuring we get the most out of the platform. They are always ready to assist with any questions or issues, making the whole process seamless. Highly recommend LemonadeLXP for anyone looking for a top-notch, efficient, and engaging learning experience platform!

It is worth noting that you cannot export content from LemonadeLXP since all content resides on their cloud server. However, the process is so seamless that there's no need to export content in the first place.

LemonadeLXP helps online banking users and internal employees familiarize themselves with the platform, ensuring they can get the most out of their experience. By providing an intuitive and engaging training environment, it addresses the common challenges of platform adoption and user education, ultimately enhancing overall efficiency and satisfaction.

Gurpreet and Gabriel our support team at LemonadeLXP deserve commendation. They are responsive, knowledgeable, and genuinely committed to ensuring a seamless experience for our users. Any questions or concerns are addressed promptly, making us feel valued as customers. This is a very valuable tool for us here at Gorham Savings Bank helping assist us with digital adoption.

While the content library is diverse, sometimes I would find character limitations in terms of customizing content and titles. Rephrasing or abbreviating was a quick easy way to get around it.

Our digital academy at Gorham Savings Bank empowers individuals to effectively utilize our digital services, fostering a greater sense of ease and comfort among users. By providing comprehensive training, we aim to increase the number of users who feel confident navigating our systems and mobile app. The goal is to enhance the overall user experience and encourage widespread adoption of our digital offerings.

My team's Digital Academy experience so far has been excellent! My Customer Success Manager has been incredibly helpful every step of the way. The platform was easy to set up. Onboarding calls told me everything and more! There is a Digital Academy Knowledgebase that provides a large library of resources including intructions, ideas, and helpful tips.

Our bankers and customer service representatives are sharing demos with customers and everyone is finding them to be a useful resource!

I wish we could hide some videos for internal use only. I know Digital Academy Premium offers that feature so maybe we will have to upgrade in the future!

We choose LemonadeLXP (upgraded with Digital Academy Premium) to assist with our digital banking conversion.

With LemonadeLXP, in a matter of minutes (really!), we created fully branded demos that introduced and trained our team and members on completing a process in the new digital banking platform. Nearly all the walkthrough demos were created even before the platform itself was available for testing or live to our members! Each demo was easily built by a small team consisting of LD & Marketing specialists; no special programming skills were needed.

LemonadeLXP is easy to use, with a quick implementation. Our assigned support and technology team were second to none - wonderful, accessible partners.

N/A - I find LemonadeLXP to be a highly valuable tool and would recommend it to any organization.

Our organization underwent a digital banking transformation. We used the platform to launch the product to our team, so they would be familiar with the systems and have a myriad of ways to learn and get excited about the new digital banking platform.

We have struggled for years to try and get staff to complete the required training. Since using Lemonade LXP our staff engagement has increased and people are actually enjoying the training. The fact that training can be done in 2-5 minute chunks makes it easy to fit into any part of your day. Before using Lemonade our staff just wanted to get it done - now they want to get 100%! That is a HUGE change! The competitive aspect has also sparked some friendly competition which has made the training more fun as well.

The support that we have gotten from the Lemonade team has also been invalubale. They have been will to answer any question as well as hold my hand through out implemenation and beyond. Their willingness to expand their content catalog based on our needs has also been amazing. If we ask for it, they can usually make it happen.

The only downside, and it is a small one, is that Lemonade LXP is based in Canada so some of the content needed to be changed to match the regulations and specifics for the United States - but making those changes is easy, so it really isn't that big of a deal - it is just an extra step (and you really need to read all of the questions on the courses before you release them). I LOVE Lemonade and that is such an easy fix that it is so worth it!

LemonadeLXP has changed the way we approach training. The fun bite size training is engaging and addicting. The templates make creating training content easy.

There can be a lot of customizaion that needs to take place prior to launcing the system. Our cusomter sucess manager, Gurpreet was wonderful at helping us and keeping us moving forward.

Lemonade is taking the boredom out of training. I look forward to building out our course offerings to cover a large variety of topics to help our employees build their skills while having fun. I highly recommend it to anyone looking to change the way they approach training.

LemonadeLXP is one of the more user-friendly platforms to design and consume learning for our contact center team. Initially, we were looking for a platform that allowed us to create"simulation" type content with 3rd party applications, and lemoandeLXP delivered perfectly on that piece. We also found a ton of value in all the different types of learning courses that you can create within the system.

The gamification is another great benefit that lemonadeLXP delivers. Our frontline staff truly enjoy the content and love seeing how they compare to their peers on the leaderboards. They also enjoy watching their financial institution grow in levels as they take on more learning courses.