Lavu Reviews

User Rating

4.3/5 (Based on 538 Ratings)

Rating Distribution

Excellent
67.1%
Very Good
16.5%
Average
4.5%
Poor
2.6%
Terrible
9.3%

User Sentiments

Customer Support, Ease of Use, Detailed Reporting, Extensive Integrations

System Instability, Inaccurate Reporting, Limited Offline Functionality, Complex Back-end Interface

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Review Summary

Overall, Lavu receives mixed reviews from users, with praise for its ease of use, customer support, and comprehensive features, but criticism for its occasional glitches and limited reporting capabilities. Users appreciate its intuitive interface, user-friendly design, and helpful customer support team. The software's extensive features, including inventory management, customer relationship management (CRM), and reporting, are also well-received. However, some users have experienced occasional technical glitches and have expressed dissatisfaction with the reporting capabilities, suggesting room for improvement in data analysis and customization.

Pros

Easy to use interface and setup: Lavu is designed to be userfriendly, making it a popular choice for restaurants.
Mobile app: Lavu offers a mobile pointofsale app that allows employees to take orders and process payments anywhere in the restaurant.
Comprehensive features: Lavu offers a wide range of features, including inventory management, customer loyalty programs, and reporting.

Cons

Pricing: Lavu's pricing can be higher than some other restaurant POS systems.
Lack of customization: Lavu may not be as customizable as some other POS systems, making it less suitable for businesses with unique needs.
Customer service: Some users have reported experiencing issues with Lavu's customer service.

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Reviews

Gerardo Revuelta Lara

December 6, 2024 Source: Trustpilot.com

Ive been in business for almost 20…

Ive been in business for almost 20 years and been using Lavu for almost 6 years, and it is by far the best POS Ive ever had.

Its so easy to set up, so easy to learn to use that it that makes our business run smoothly.

Tommy Tong

September 24, 2024 Source: Trustpilot.com

Fantastic onboarding

Fantastic onboarding. I switched from Touchbistro and it was very easy for me. Brian was excellent and took care of everything. Very smooth.

Ryan Beltran

May 24, 2024 Source: Trustpilot.com

GREAT WORK GUYS

Hello. I am so impressed with the LAVU POS SYSTEM! Fun for the whole family.

Alexandra Rossi

May 24, 2024 Source: Trustpilot.com

Customer Service

Great customer service.

J-Dog

May 24, 2024 Source: Trustpilot.com

What's not to love with Lavu?

Reliable, customizable, modern technology! Love our Lavu system

Rocco Catucci

May 9, 2024 Source: Trustpilot.com

As an independent agent

As an independent agent, recommending LAVU was an easy choice for my restaurant clients. The demos provided by Kristine Moya are always on point, easy to understand and the boarding process is smooth.

Andrew Chooi

April 17, 2024 Source: Trustpilot.com

Excellent support is available 24/7

Excellent support team 24/7, ready for your business! I own a private party rental business. Lavu provides good support for my business. Alex Q offers outstanding customer service and on-point

Gazi Imran

April 10, 2024 Source: Trustpilot.com

This is very good

Valarie

February 21, 2024 Source: Trustpilot.com

Support with Mir

Mir was my support person today and he was very helpful polite and got the job that I have been trying to get fixed for 3 days fixed. He is awesome!!

Nathan Gaines

January 31, 2024 Source: Trustpilot.com

We transitioned over our POS system…

We transitioned over our POS system from Toast over to Lavu. The process was simple and very empowering! They we saved about $1,200 a month is fees by making the switch.

Lavu Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Lavu?

Review Summary

Pros

Cons

Gerardo Revuelta Lara

Tommy Tong

Ryan Beltran

Alexandra Rossi

J-Dog

Rocco Catucci

Andrew Chooi

Gazi Imran

Valarie

Nathan Gaines

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