Laserfiche Reviews

The product is intuitive and allows for great product placement and advancement.

Signature integration could be better as well as document design

ALlowingthe use of DAN to clear document space

Automating processes for my users to make their jobs easier and with less paper.

Limitations with taking payment and ther inability to have an outside user update a submitted form. Although working with my payment vendor I believe I have discovered a way to do this also.

Plan, plan, plan!

Papertrails being held up or lost. User access requests.

The feature I love best is the searching methods. You are able to input so much information that you find exactly what you are looking for without taking too much time.

The only thing I dislike is that you can only preview pdfs and images.

I would definitely recommend Laserfiche to anyone who is thinking about changing the EMDS they already have or implementing. The engineers who worked for us we fantastic at their jobs and whenever difficulties arose they worked day and night to remedy them.

Laserfiche is HCC's new EDMS. I love it because everything is quickly found and also indexed perfectly. One of the great features is if you are attempting to capture a document into the system it will not allow the document to be imported into the system if it has missing or incorrect information.

Ease of use and a product that can quickly become advanced and complicated to do more advanced tasks

links within to Tutorials are too basic and high-level.

We need to print or verify information for audits.

Wonderful, helping staff. Easy to understand. Addresses issues that arise promptly.

Nothing comes to mind. I haven't come across any issues.

They are helping with Records Management and Folder Structure. I'm newer to the program and am learning along the way.

The forms and workflows create great efficiencies and cost savings. The great functionality allows us to move projects forward that we might not have otherwise done due to staff shortages.

Cannot proceed credit cards/payments, which limits our use of the program for some needs.

Allowing us to create forms to streamline processes and also create workflows to speed process completion.

Laserfiche has allowed us to be organized with invoices and routing it through the digital process and prevent loss of paper or going back and forth.

Nothing that I can think of at the moment.

Allowing us to process payments sooner to our vendors and not lose invoices since it's all digital.

Laserfiche makes automating processes easy and fun. This tool has transformed so many processes in our City. We have automated our hiring practices and everyday forms for our Department.

When limitations are not set properly, people can mess up the work you created. Also, when you have forms outside your users, there is no way to allow two way communication.

Automating and saving time in our industry. We use forms in many aspects of our department and it's exciting when you get instant feedback and responses. Time saving!!!

The software is already amazing, but the developer clearly strives to continue improving it by having frequent customer feedback sessions. It's used daily by inexperienced users after minimal training. The developer is very active in their public forums to provide support as needed, on top of a broad provider base who also give great support. The software is capable of connecting to multiple database sources via ODBC, which allows for an external system of record and lookup lists to standardize user entry. Installing, updating, and maintaining the software is fairly straightforward, as is utilizing it for low-code development of processes.

Knowing what version of software is currently installed, compared to the latest version available.

Reporting on Forms Processes is subpar.

Along with document management, we are beginning to use Laserfiche to digitize and automate various approval processes - transitioning from PDFs that move along the approval chain manually with the file being copied and emails for each step to allowing the system to notify approvers without any user being involved.

Easy to access and upload documents to the system

When files are too large it can take too long to upload or will even lock you out. Also when in the upload files, it does not allow you to delete.

I am able to upload agendas and minutes for easy access search to our residents