Lang.ai Reviews

It's pretty simple to understand, and once you get the hang of it, it will will save you quite some time.

It seems like lang creates it's own tags whenever it's tagging a project and that creates some confussion (i.e "land_automated_34j324kj23k4j23k4j234" .

We have a large amount of incoming tickets daily and Lang.ia helps us prioritize and tag those accordingly, saving us a lot of time. Also, it helps us automate several tickets, hence, helping out our associates do better their job.

Lang.ai is able to efforlesly unlock the invaluable throve of data our customers provide us via tickets and requests.

It is not only valuable for the time it frees for agents while processing requests, it also clarify ambiguity on what the cathegories and contex of the tickets are about.

Lang AI's userThe user interface of Lang AI is not just remarkably simple to grasp, but also intuitive in its design. Our team experienced a seamless onboarding process and quickly mastered the tagging structure. Furthermore, the reporting is streamlined and delivers valuable insights without necessitating a deep dive into the data.

The platform could be enhanced to offer more intuitive keyword suggestions.

As a business, our focus is to comprehend the influx of "urgent" or "high priority" support tickets. Previously, we were manually identifying and addressing these. However, Lang has significantly streamlined this process. It not only pinpoints these tickets using easily identifiable keywords but also quantifies the volume we experience post our peak sales periods.

The ease of use. Lang.ai is just one of those platforms that feels intuitive once you dive in.

It's become a crutial part of our day to day ticket management to rely on Lang for routing and automations - we'd be lost without it!

The next best thing? How easy it is to make adjustments. Some platforms come with a level of complexity that simply takes too long to understand. With Lang, what could be a hours of work becomes a small adjustment.

I really have no complaints! The team has been so helpful over the last year and is always very welcoming of any and all suggestions we might come up with to make the platform more useful for us. I'm very excited to continue expand our use of Lang.ai.

Lang.ai has been instrumental in helping us stay on top of our incoming support tickets through the use of their ticket routing and automation features. Can't imagine life without this service!

This isn't a dislike but more of an education opportunity - automations are built on triggers within your CRM (for us Zendesk), so it does require some technical knowledge out of the box to understand how your existing triggers will impact or interfere. Their implementation team was a HUGE help in making sure this step was crystal clear and offering troubleshooting support.

Lang.ai offers an easy-to-use platform that allows customer support teams to strategically route and respond to inquiries using AI. This allows us to eliminate the guesswork when proactively addressing our users' needs.

Lang.ai is the best tool I have found for both Customer Support *and* Product. I recommend them to everyone I know, and as I always tell them: it's useless to use Zendesk without Lang.

We're a young company, and at first, I thought we might be too small to get sufficient ROI out of their product. I couldn't have been more wrong.

It is very easy to navigate and user-friendly.

Sometimes it will show latency, maybe it's because of the connection.

Easy to navigate support application.

It solve basic support issues like email and call routing.

It helps work to be efficient which gives opportunity to assist more customers. It also give efficient results in clients end since ti saves time and improve productivity.

Nothing. I have not noticed anything yet. But I'll be sure to leave some comments if I noticed one.

Lang ai is upgrading its artificial intelligence for better work experience and I think they are also looking into improving their system to achieve faster work assignment.

Lang.ai helped the business in filtering and assigning tickets to the representatives which helped in increasing the efficiency of the employees.

For me, I don't think there is something that I dislike about Lang.ai. The program actually helps us a lot when it comes to being more productive.

It helps in lessening the time that we spend manually assigning the tickets as it does the work.

Before, we manually assign tickets to representatives to divide the work but with Lang.ai, assigning tickets is easier.

I don't think there are downsides with Lang.ai as it did not pose any difficulties in navigating, so far.

It was able to help us with where the tickets should be routed and assigned without us reading all of the tickets coming in which definitely increased our efficiency.