Kore.ai Reviews

Kore.AI helps us to create chatbot easily without writing any code. It has drag and drop features which makes chatbot creation process very easy and also provide support of external service integration which makes it good chatbot creation platform.

I didn't find anything dislike about that but it may take some time to understand entire features and portal.

Kore.AI helped me to create chatbot in very less time.

I like kore because it´s a intuitive and excelent tool

I´m not dislike nothing about kore.Ai.

it´s intuitive and easy to learn

The trainer is always ready to answer each question.

No improvement required in basic training.

Kore AI is solving the problem of knowledge transfer and customer handling.

agile and efficient platform to create virtual assistants regardless of the theme

absence of language translation, the platform is required to be in the programmers' language for a better work experience

improvement of customer service in Latin American banking for customer self-service

I like in the kore its so easy too use and easy to implement better fetures in this to support there customers frequently use easly to integrate the things on plaeforms.

on the kore all the functions was really nice and adptable and high customer support and productivity is more so for me its so good thing and nothing i have to dislike in this.

its fast plate form and low code

Real-time testing and debugging the issue

Errors are not getting shown completely. There should be some way to offer complete errors during debugging.

its save lots of user time and man power

Natural Language Processing (NLP): Kore.ai leverages NLP capabilities to understand and interpret user input, enabling more natural and context-aware conversations.

Multi-Channel Support: The platform supports deployment across multiple channels, such as websites, mobile apps, messaging platforms, and more, providing flexibility in reaching users.

Customization Complexity: Depending on the level of customization required, users might encounter challenges in tailoring the chatbot to meet specific business requirements. This could be related to the complexity of scripting or configuring conversational flows.

Improved Customer Engagement: Kore.ai helps businesses enhance customer engagement by providing a conversational interface. This allows users to interact with systems and services in a more natural and intuitive way, leading to improved user satisfaction.

Efficient Task Automation: Conversational AI platforms enable businesses to automate routine tasks and processes. This can result in increased operational efficiency, cost savings, and the ability to redirect human resources to more complex and strategic activities.

The use of NLP concept to identify the provided details in the chatbot was the best part which i experienced while learning the development and deployment of chatbot.

The only dislike while i like about kore.AI is that we cant find the use cases outside the portal if we get any kind of exposure about building chatbot on youtube or any web links for more exposure that will be the best part if done.

While completing the training i got an assignment of medical appointment which will be customer friendly and also helps others to take appointment through the bot itself which is a good initiation and also help to avoid coustomers to go and manually take the appointment.

i am using it for developing a standard bot part of my development basic training, i like the most is ease of use, user interface, also there are several predefined template

nothing as of now , developed a simple standard bot for HR assistant

i am going through chat bot development training, and developed a standard bot for HR assistant successfully, so while developing bot with kore.ai i feel amazed , mostly the user interface

The call center solution has changed how we work, made us more efficent. It's like night and day. Our reps are happier, and m,ore importantly so are our clients. It makes brining up information "and" suggestions that are spot on. It is also very easy to use, and since they help with Customer Support, their Customer Support is excellent, and it was very easy to integrate into our system solution.

Price, not surprising. Minor, and I mean very minor bugs, which do get fixedm and sometimes quicker than I thought would be the case.

Kore.ai has been a game-changer for our call center operations, significantly enhancing efficiency and overall customer experience. The platform's intuitive design and powerful automation capabilities streamlined our processes, allowing agents to focus on high-value interactions. Our Net Promoter Score (NPS) witnessed a notable uptick since implementing Kore.ai, showcasing the positive impact on customer satisfaction. The automation features have not only expedited issue resolution but also contributed to a substantial increase in revenue. The platform's versatility and adaptability to our specific needs have made it an indispensable tool in elevating our call center's performance and delivering tangible business results.