Kommunicate Reviews

We've greatly benefited from using Kommunicate, which has significantly improved our handling of customer inquiries and boosted their satisfaction. It's great because you can connect it with different channels like Facebook, WhatsApp, and web chat all in one place. It comes with some cool automation features that help not just with customer support but also with getting new leads. Plus, there are these neat forms for collecting lead information. The dashboard is pretty straightforward and makes it easy to keep track of all your customer and lead conversations. It's simple to integrate, and if you ever need help, their customer support is quite friendly and helpful.

Nothing critical to add regarding this matter. We haven't encountered any issues to report for today. The team has great support, and I'm really thankful for this.

Kommunicate turned out to be a game-changer for our customer service team. Before, we were struggling with a never-ending stream of repetitive inquiries. Our agents were overwhelmed, and the time it took to resolve issues was growing, taking a toll on our efficiency. After bringing in Kommunicate, all things really changed. It automated the repetitive tasks, significantly easing the burden on our team. We noticed a drastic drop in the time spent on each query, and our resolution times improved remarkably. Highly recommend Kommunicate for any team facing similar challenges!

Kommunicate has helped my organization to solve lot of customer queries and because of which my business and customer satisfaction has improved. Best part of kommunicate is that it can be easily deployed on any messaging platform, website without any difficulties.

Can’t really say that I had any issues with Kommunicate.

Kommunicate was a lifeline when our customer support team was drowning in repetitive queries. Agents were buried, resolution times soared, and our precious time was vanishing down the query rabbit hole. But then, Kommunicate swooped in, automating the mundane and freeing our team. We slashed man-hours, resolutions became lightning-fast, and most importantly, we rediscovered the joy of exceeding customer expectations.

The support team has been helpful throughout the whole process from onboarding to escalations.It is now very easy to train the chatbot with their new Generative AI feature that we love the most.

I would love to see more options for integrations. No downside as such.

Kommunicate helped us with automating our uer queries. We get a lot of queries every day and Kommunicate bot can answer most of them without any human involvement.

I have not experienced any downtime so far. The team is very helpful, they even assist via WhatsApp I don't have to wait long for a response.

Nothing really, so far so good. We have no problems

Real-time communication and integration with our clients. We don't need to pay for any middleware now.

Multiple integrations are available which make the platform work very seamlessly.

Nothing specific, more upgrades and integration with whatsapp will make life further easy

Automation of support and service workflows

Kommunicate provides an amazing and modern UI for our library's chatbot. We were easily able to integrate this with our existing Dialogflow bot, but we also can create a chatbot using their service, which is a lovely option. There service also comes with analytics, which is really nice since Dialogflow's analytics feature alone are not as easy to understand (Grow level). I also like Komunicate's documentation and help guides. I'm not a programmer, so I really appreciate how clear their instructions are for embedding chatbots, integrating multple chatbots, and enabling rich messages. It really makes creating chatbots easy and accessible. Lastly, I've only had really great customer experiences with them. The Kommunicate customer service team is reliable, quick to answer any questions, and they really work with you.

More UI customization options would be nice.

Provides a modern UI chatbot widget.

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.

I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.

We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Nothing, it was a great experience, and would totally use Kommunicate again.

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.

The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Kommunicate is the best option to improve the support client. You can integrate bots, and several channels like facebook, whatsapp and web chat in only one platform

The support team is great.

We have used Kommunicate since two years ago and we are happy with them.

I don´t have anything to share in this item

Improve client support

integrate several channel in one platfform

integrate chatbots to automate cliente support

I like the platform with all the functions that it give us. With Kommunicate you can work so good.

Right now, at the moment, i dont have nothing to said about bad things. I received a good attentions for part of the team and I so grateful with that

With Kommunicate my team and I can create with good functions our chatbot in our project of the university and this give us a lot of benefits like present a functional chatbot

Easy to use and set up, integration with Zendesk made it easy to start

Nothing to mention the tool so far meets our needs

Customer cases from website and also inside the web app chatting. Ability to automate most of the received requests that saved us time