Knowledge Direct Reviews

We have recently upgraded to a newer version of KD, though we used the older one for years. Customer service and tech support are phenomenal.

We don't have any major issues with performance or maintenance. It was fairly easy to integrate with Salesforce.com and Salesforce Customer Community. Their tech team was very helpful in designing interaction that met our needs. Using SSO is helpful to our customer community users.

The only thing I'd add is a bit more flexibility with customization. As an admin I'd like to be able to add custom fields and turn on/off certain functionality without contacting KD.

add mire flexibility for admin users in terms of configuration

we provide online learning functionality to our members

We were able to mostly troubleshoot and address user issues without engaging the KnowledgeDirect support team.

User experience on the platform was clunky and outdated. Missing powerful reports for admins. Nonsensical admin features (such as customer entries in alpha order by first name, not last name). Customer/dev support was not very responsive and unable to address many issues I raised.

We used KnowledgeDirect to host certification exams online, in conjunction with a separate proctoring service. This allowed us to offer more exams to more candidates around the world, expanding our reach significantly. We also used KD as our Learning Management System (LMS) for approximately 8 years to host professional education content for our members.