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Kickserv Reviews

User Rating

4.5/5 (Based on 385 Ratings)

Rating Distribution

  • Excellent

    61%
  • Very Good

    33.8%
  • Average

    3.1%
  • Poor

    1.3%
  • Terrible

    0.8%

User Sentiments

Ease of Use, Excellent Customer Support, Quickbooks Integration, Comprehensive Scheduling & Dispatching

Mobile App Functionality, Limited Customization Options, Occasional System Glitches, Reporting Limitations

Do You Use Kickserv?

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Review Summary

Based on user reviews, Kickserv is generally praised for its user-friendly interface, ease of use, and efficient time tracking capabilities. Many users appreciate its customizable features, reporting functionality, and mobile app. However, some reviewers have expressed concerns regarding its customer support, occasional bugs, and limited integrations with other software. Additionally, a few users have mentioned that the software can be expensive for smaller businesses. Overall, Kickserv seems to be a reliable option for businesses seeking a comprehensive operations management solution, but it may require careful consideration for those seeking advanced features, extensive integrations, or budget-friendly options.

Pros

  • Userfriendly interface: Easy navigation and clear layout make it accessible to users of all skill levels.
  • Comprehensive reporting: Provides detailed and customizable reports for data analysis and insights.

Cons

  • Limited customization: May not offer sufficient flexibility for businesses with highly specific needs.
  • Cost: Higher pricing compared to some competitors, which may not be suitable for businesses with limited budgets.

AI-Generated from the text of User Reviews

Reviews
SL

Sean L

February 21, 2024 Source: G2.com
"Kickserv simply rocks"
What do you like best about Kickserv?

Kickserv makes it easy to schedule work, update work, update customers and keep everyone in the loop regarding the job.

What do you dislike about Kickserv?

The only thing I wish Kickserv had was a way of tracking inventory. However that it not what it was designed to be.

What problems is Kickserv solving and how is that benefiting you?

Job and work order management. Keeping everyone up-to-date with job status and problems encountered. The more information everyone has the easier it is to keep the customer updated.

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JD

Jon D

January 19, 2024 Source: G2.com
"Great Service."
What do you like best about Kickserv?

we have been using kickserv for a few years now on a small scale about 6 months ago we brought the whole company on board we had some growing pains but Chris and Abe at tech support walked me through every question I had.

What do you dislike about Kickserv?

Most of the probles I have had with Kickserv have been user error or in the syncing process with quickbooks desktop. From what i understand most of these problems have been resolved with quickbooks online.

What problems is Kickserv solving and how is that benefiting you?

Scheduling billing and keeping track of customeras

Read more
TT

Tim T

December 19, 2023 Source: G2.com
"I already recommended to my friend"
What do you like best about Kickserv?

The reason I signed up with Kickserv was to better track history and billing for our customers.

We do residential new construction as well as service work and this managed to help fit both of those needs.

What do you dislike about Kickserv?

The inability to set terms for the customers and have it send emails/reminders based on those terms. This is the main issue that downside to switching to Kickserv from our QB billing.

What problems is Kickserv solving and how is that benefiting you?

tracking billing and history of the customers

Read more
NC

Norma C

October 17, 2023 Source: G2.com
"KickServe"
What do you like best about Kickserv?

What I like the most is that it is very user friendly.

What do you dislike about Kickserv?

the customer service pop-ups at all times

What problems is Kickserv solving and how is that benefiting you?

it is keeping all work orders in 1 place.

Read more
KK

Kristin K

September 28, 2023 Source: G2.com
"Excellent Customer Support & Product"
What do you like best about Kickserv?

Easy to schedule appointments. Easy to sync with Quickbooks. User friendly software and app. Customer service is very quick and also knowledgable enough to solve any issues quickly.

What do you dislike about Kickserv?

Would like it to be more customizable to our specific needs.

What problems is Kickserv solving and how is that benefiting you?

Turns appointments into invoices and sends them with one click of a button over to Quickbooks.

Read more
RZ

Richard Z

September 26, 2023 Source: G2.com
"Very user-friendly interface and adaptable"
What do you like best about Kickserv?

We have been using Kickserv for over 10 years and have been able to grow our service-based business by over 50% using the Kickserv platform. We like the ease of implementation and availability of customer support.

What do you dislike about Kickserv?

Over the past 10 years, we have found very little that we dislike about Kickserv. If we had to pinpoint one thing, it would be the difficulty in integrating automatic things like using mailchimp for email campaigns.

What problems is Kickserv solving and how is that benefiting you?

We are utilizing the easy to use dispatching features for our crews and customer schedulings.

Read more
JF

Jeff F

September 22, 2023 Source: G2.com
"Best scheduling software for $"
What do you like best about Kickserv?

Kickserv has kept me on schedule and track advertising. Keeps track of work income and taxes. Great to have at the end of the month

What do you dislike about Kickserv?

I really haven't had and issue other than the new credit card processing on App on phone

What problems is Kickserv solving and how is that benefiting you?

Helps with state and local tax and Federal filings

Read more
DB

Debalina B

August 9, 2023 Source: G2.com
"Excellent easy to use solution with excellent well built user interface"
What do you like best about Kickserv?

I like this cloud-based service that offers a nice and flexible user interface with good colors. I specially like the always responsive support and the low cost subscription, plus this software is easy to set up and shows a lot of efficiency when using it.

What do you dislike about Kickserv?

For now I could only complain about certain functions that have performance and syncronization problems.

What problems is Kickserv solving and how is that benefiting you?

With this solution we can have free time and dedicate ourselves to other things because Kickserv made all our work easier because it is easy to create reminders, keeping us up to data, and managing our work constantly, avoiding mistakes. And grow the business for and without any problem.

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BE

Bessie E

August 9, 2023 Source: G2.com
"Easy to use and control software with very flexible browser"
What do you like best about Kickserv?

I like it because it is a product that provides a good user experience due to its functions such as tracking, calendar, custom colors, good learning curve and that it offers tracking functions and it was easy to implement and manage.

What do you dislike about Kickserv?

I think they way it works in the browser is better than with the app.

What problems is Kickserv solving and how is that benefiting you?

It gives us everything we need to manage work orders, run the business, customers request quotes, we change our work system, we avoid headsaches and it is currently being used and improved every day.

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OM

Orlando M

August 7, 2023 Source: G2.com
"Excellent customizable and easy to use tool for any business"
What do you like best about Kickserv?

I like the ease of use and that it helps productivity in tracking interaction across service and dispatching our employess in different fields and being able to run events as required by the company. I also like that it does the work in the background and gives amazing results on a day to day basis and is easy to use.

What do you dislike about Kickserv?

So far it is a very good product easy to handle and there are no dislikes that is why I like this great product.

What problems is Kickserv solving and how is that benefiting you?

Excellent experience with this great document management tool that greatly improves workflow and business processes are no longer a problem because it solves the problems and helps to get important information and data and analyze and keep a good cycle.

Read more

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