Khoros Social Media Management Reviews

Khoros allows us to organize and schedule content throughout all our social channels.

I don't like how you have to refresh the content calendar to update it.

The plan feature and analytic capabilities give us great insight into what resonates with our audience and where they are engaging with us the most.

The fact that we are given access to the most recent updates per platform. Being able to schedule content for all platforms makes my life easier and khoros has done that.

Not being able to schedule a photo and video in the same post. Only can do multiple photos or multiple videos but not 1 of each in carousel posts. This would be nice for Instagram. It would be nice to be able to schedule videos for Pinterest and Idea Pins.

Being able to plan my content calendar out in advance. Utilizing labels when scheduling posts so when I want to create analytics reports it's very easy and takes no time at all.

The system does a great job of grabbing all the information I need to monitor my business online.

There are occasional issues where lists do not always refresh.

Khoros is used to monitor my business via Social Media and allows us to quickly identify and respond to any issues.

I love that Khoros is so customizable and easy to use. Stream creation and analytics are great tools and easy to use.

I dislike the confirmation codes to log in, sometimes the delay comes late and you have to request another.

We're able to use the calendar and also see post performance with ease, labels and community management is easier through the tool.

Unlike similar products we have explored, I can tell that Khoros was built by professionals who understand marketing strategies beyond social media. They have omnichannel integration and scalability as top priorities in their product roadmaps. With over 200 social media accounts and 40,000+ incoming conversations per month, the ability to share content and escalate issues efficiently amongst remote teams is extremely important; Khoros is the only platform we have used that has enabled us to do this successfully.

At times, Khoros has been slow to onboard products that serve new social channel functionality i.e. analytics for Instagram reels or collaboration posts. But we have typically found manual processes to bypass those issues until they have updated their systems.

Khoros is extremely customizable, making it great for teams who are willing to put in the time to not only create but also maintain updates and processes as social platforms/algorithms evolve.

Since we have so many social media accounts and incoming engagement/messages a day, it was extremely difficult to ensure a consistent brand voice and customer service process before having a single platform all teams could communicate on. Khoros has increased efficiency of our teams internally, and significantly improved the communication and problem solving experience for our customers which we have measured via engagement volume, sentiment, and NPS Scores.

The platform is pretty easy to navigate and has multiple features for marketing professionals, such as content scheduling and data analytics, all in one place so there is no need for multiple services.

I'm not sure that this is a bad thing but the learning curve is a little longer than some other platforms, but it could be due to the amount of information to learn.

Scheduling content and then taking that content and analyzing data after it's been posted. It saves the team time and effort when putting reports and presentations together.

I like that is allows me to see all of the incoming messages from all of the customers. It allows me to prioritize workload and see what needs to be done when I come in for work. It is great for a visual person who needs to see all of the customers that have sent in messages. I like the additional features like adding notes and tagging certain posts so that they can be reported and sent to internal partners.

Sometimes I will have trouble with the filtering options as they can be a little overwhelming. When dismissing items they don't always leave my queue which can be a bit frustrating at times.

This is a great tool that can help you better understand your customers. I highly recommend.

We are solving customers issues through Khoros and it allows us to better understand our customers and the problems we are facing.

Incredible measurements/investigation capacities, capacity to screen clients and get profitability reports, particularly useful for network chiefs. Truly like the planning devices and the capacity to make various battles for various areas. Client administration is past extraordinary and work rapidly to take care of issues. Every one of the 4 online life stages can be found in one spot (Facebook, Instagram, Twitter, and Tumblr). It is a simple to utilize stage, quite instinctive. Enables you to spare your inquiry. So on the off chance that you ever need to return and look into a similar individual, you don't need to re-do the whole pursuit process. On the off chance that it is spared, all you need to do it snap and hang tight for it to stack.

Genuinely surrey as far as specialized issues. Distributing is spotty. Streams in the inbox bounce around a great deal and once in a while don't enable you to like/react or move a common bookmark without invigorating or logging out and logging back in.

Ensure you are prepared for some genuine preparing with your group, be tolerant with getting it sloped, and remain near your rep, they can assist you with the customization you'll have to truly influence the stage to sing. I would state out it an attempt. It is a decent source. I for one think that its too simple to utilize. What's more, I have constantly discovered whatever I was searching for.

It helps screen web-based social networking specifies and raise issues rapidly. It additionally monitors to what extent reactions take. This has been an extraordinary expansion to our portfolio for the client administration group, and for network the board and examination. We're ready to pick up such a great amount of knowledge from the insight stage and coordinate those discoveries into our system. Spreadfast has been incredible for the worldwide components of our program. It makes resource sharing so a lot less demanding in light of the fact that it holds the substance inside and that substance can be marked. We likewise use it over the social board for planning.

The ability to monitor all pages with ease.

Sometimes it isn’t clear why a post isn’t able to be scheduled.

I’m able to create responses, and monitor all pages in one platform with relative ease. Much better than having to jump around to each individual social media account.

I love all the additional features on Spredfast, such as the "Plan" feature where you can group posts into one plan and track the progress of that one group as opposed to all posts. Makes it super easy.

Not being able to schedule on Instagram. However, that's obviously not Spredfast's fault.

We're scheduling posts for clients who then need to approve them. Spredfast makes it easy to schedule posts with assigned approvals instead of manually emailing clients posts and language to approve.